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Quality Service Manager Jobs in Lawrence, MA (NOW HIRING)

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $85K/yr

Conduct ride-alongs with technicians to ensure high-quality service. * Ensure repairs and ... Manage the departmental budget effectively. * Handle clerical duties, including paperwork ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Conduct ride-alongs with technicians to ensure high-quality service. * Ensure repairs and ... Manage the departmental budget effectively. * Handle clerical duties, including paperwork ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Conduct ride-alongs with technicians to ensure high-quality service.Ensure repairs and installations meet high standards and obtain necessary permits.Collaborate with the Dispatch Team to manage ...

Capco Crane & Hoist, Inc.

Service Manager

Rowley, MA · On-site

$60 - $90/hr

If you can help us deliver quality services and products, we offer tremendous career opportunities ... The Service Manager is responsible day-to-day service branch operations by working with the ...

New

Carroll Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... quality and safety statistics * Interface effectively with other departments * Monitor, through ...

Foss-Motors

Service Manager

Exeter, NH · On-site

$75 - $98/hr

Service Manager We are afamily owned and operated business, which means that we will always provide ... Spend quality time building relationships with the customers REQUIREMENTS: * Technical automotive ...

Foss Motors Inc

Service Manager

Exeter, NH · On-site

$70 - $100/hr

Service Manager We are afamily owned and operated business, which means that we will always provide ... Spend quality time building relationships with the customers REQUIREMENTS: * Technical automotive ...

Petro Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... quality and safety statistics * Interface effectively with other departments * Monitor, through ...

Foss Motors

Service Manager

Exeter, NH · On-site

Service Manager We are a family owned and operated business, which means that we will always ... Spend quality time building relationships with the customers REQUIREMENTS: * Technical automotive ...

Foss Motors

Service Manager

Exeter, NH

Service Manager We are a family owned and operated business, which means that we will always ... Spend quality time building relationships with the customers REQUIREMENTS: * Technical automotive ...

Foss Motors

Service Manager

Exeter, NH · On-site

Service Manager We are a family owned and operated business, which means that we will always ... Spend quality time building relationships with the customers REQUIREMENTS: * Technical automotive ...

Foss Motors

Service Manager

Exeter, NH · On-site

Service Manager We are a family owned and operated business, which means that we will always ... Spend quality time building relationships with the customers REQUIREMENTS: * Technical automotive ...

Bridgestone Americas, Inc

Service Manager

Lexington, MA · On-site

$18.54 - $27.81/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone

Service Manager

Lexington, MA · On-site

$18.54 - $27.81/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

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Showing results 1-20

All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Lawrence, MA

Quality Service Manager information

See Lawrence, MA salary details

$25.2K

$90.4K

$165.8K

How much do quality service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for quality service manager in Lawrence, MA is $90,392.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $142,700.00 per year, depending on experience, location, and employer.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a quality service manager do?

A quality service manager oversees customer service operations to ensure high standards of quality and satisfaction. They develop and implement service protocols, monitor performance metrics, and address customer concerns to improve overall service delivery. Strong communication skills and familiarity with quality management tools are essential in this role.

What cities near Lawrence, MA are hiring for Quality Service Manager jobs?

Cities near Lawrence, MA with the most Quality Service Manager job openings:

    Quality Service Manager jobs near you
    Infographic showing various Quality Service Manager job openings in Lawrence, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $90,392 per year, or $43.5 per hour.

    Service Manager

    Milltown Plumbing

    Chelmsford, MA • On-site

    $65K - $85K/yr

    Full-time

    Medical, Dental, Life, Retirement, PTO

    Re-posted 16 days ago

    Job description

    Service Manager

    Benefits:

    • Paid Time Off
    • Weekly Pay
    • Bonuses
    • Company Vehicle
    • Up to 4% 401(k) Match
    • Paid Training, Educational Allowances/Reimbursement for Field-related Courses
    • Health, Life and Dental Insurance
    • Paid Holidays
    • Boot Compensation

    We're seeking an experienced Service Manager to provide support to our residential technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.

    MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services.

    Get started today!

    Essential Duties and Responsibilities*

    • Deliver excellent customer service.
    • Supervise and lead our service team.
    • Manage and evaluate Field Technicians to ensure peak performance.
    • Conduct ride-alongs with technicians to ensure high-quality service.
    • Ensure repairs and installations meet high standards and obtain necessary permits.
    • Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits.
    • Assist Technicians with on-site issues, providing guidance.
    • Facilitate weekly one-on-one meetings with Technicians for continuous improvement.
    • Resolve customer issues to ensure complete satisfaction.
    • Maintain compliance with all local, state, federal, and company regulations.
    • Manage the departmental budget effectively.
    • Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets.

    Desired Skills and Experience

    • Motivate teams to achieve company goals
    • Keep projects on track with exceptional follow-through
    • Communicate effectively in both verbal and written interactions
    • Comfortable with public speaking and presentations
    • Build trust within the team

    Qualifications*

    • 5+ Years Experience
    • Customer service skills
    • Clean driving record

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

    Job Type: Full-time

    Pay: $65,000 - $85,000 annually

    If you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record

    Apply