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Quality Service Manager Jobs in Ohio (NOW HIRING)

Firestone Complete Auto Care

Service Manager

Canton, OH · On-site

$21 - $25/hr

The Service Manager oversees daily shop operations, manages the technician team, and ensures every customer receives top-quality service and honest recommendations. Key Responsibilities: * Team ...

Tire Discounters

Service Manager

Reynoldsburg, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Crane NXT Co

Service Manager

Columbus, OH · On-site

Ensure compliance with safety, quality and regulatory standards across all service operations ... Proven experience in service management or a related field, with a track record of achieving and ...

Crane Payment Innovations

Service Manager

Columbus, OH · On-site

Ensure compliance with safety, quality and regulatory standards across all service operations ... Proven experience in service management or a related field, with a track record of achieving and ...

Area Temps

Service Manager

Macedonia, OH · On-site

$60K - $65K/yr

We have an immediate need for a Service Manager who will ensure a smooth workflow, maintain high customer satisfaction, and support service technicians to deliver top-quality service. Hours are ...

Apple Farm Service, Inc

Service Manager

Botkins, OH · On-site

Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend ... The Service Manager will work at a desk, which is enclosed in the service department garage. He ...

Apple Farm Service, Inc

Service Manager

Botkins, OH

The Service Manager is responsible for running an efficient and profitable service department. He ... Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend ...

Apple Farm Service, Inc

Service Manager

Botkins, OH · On-site

The Service Manager is responsible for running an efficient and profitable service department. He ... Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend ...

Truck Sales & Service, Inc.

Service Manager

Midvale, OH · On-site

The Service Manager is expected to provide direction to service personnel; delegate assignments ... Ensure customer service and quality work is delivered to meet customer needs. * Performs necessary ...

Safeway Auto Service

Service Manager

Tallmadge, OH · On-site

... quality vehicle they deserve, regardless of their credit or financial situation. We strive to ... Previous Service Manager Experience is Required * Knowledge of warranty procedures, work scheduling ...

Truck Sales & Service, Inc.

Service Manager

Midvale, OH · On-site

The Service Manager is expected to provide direction to service personnel; delegate assignments ... Ensure customer service and quality work is delivered to meet customer needs. * Performs necessary ...

Safeway Auto Service

Service Manager

Fairfield, OH · On-site

... quality vehicle they deserve, regardless of their credit or financial situation. We strive to ... Previous Service Manager Experience is Required * Knowledge of warranty procedures, work scheduling ...

Truck Sales & Service, Inc.

Service Manager

Midvale, OH · On-site

The Service Manager is expected to provide direction to service personnel; delegate assignments ... Ensure customer service and quality work is delivered to meet customer needs. * Performs necessary ...

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Showing results 1-20

All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Ohio

Quality Service Manager information

See Ohio salary details

$22.5K

$82K

$147.9K

How much do quality service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for quality service manager in Ohio is $81,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $146,900.00 per year, depending on experience, location, and employer.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a quality service manager do?

A quality service manager oversees customer service operations to ensure high standards of quality and satisfaction. They develop and implement service protocols, monitor performance metrics, and address customer concerns to improve overall service delivery. Strong communication skills and familiarity with quality management tools are essential in this role.

What are the most commonly searched types of Quality Service jobs in Ohio?

The most popular types of Quality Service jobs in Ohio are:

What cities in Ohio are hiring for Quality Service Manager jobs?

Cities in Ohio with the most Quality Service Manager job openings:

Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,959 per year, or $39.4 per hour.

Service Manager

Firestone Complete Auto Care

Canton, OH • On-site

$21 - $25/hr

Full-time

Re-posted 28 days ago

Job description

Job Title: Service Manager
Location: Firestone Complete Auto Care – Canton Harmont
Overview:
Firestone Complete Auto Care is seeking a dedicated and experienced Service Manager to join our team. This position is ideal for a results-driven leader with strong customer service and automotive knowledge. The Service Manager oversees daily shop operations, manages the technician team, and ensures every customer receives top-quality service and honest recommendations.
Key Responsibilities:
  • Team Leadership:
    • Supervise and motivate technicians and service staff to maintain high productivity and morale. 
    • Coordinate daily workflow and ensure timely completion of repair and maintenance jobs.
  • Sales and Customer Relations:
    • Provide accurate quotes and sell recommended jobs based on vehicle needs. 
    • Build strong relationships with customers through clear communication and transparency. 
    • Strive to exceed customer satisfaction goals and store sales targets.
  • Operations Management:
    • Order and manage inventory and parts efficiently to support fast turnaround times. 
    • Ensure adherence to company processes, quality standards, and safety protocols. 
    • Assist with payroll management and scheduling to balance labor costs and coverage.
  • Performance and Financial Management:
    • Monitor and manage daily sales, productivity, and profitability metrics. 
    • Lead by example in achieving individual and team sales goals. 
    • Contribute to business growth through proactive shop management and staff development.
Qualifications:
  • Previous experience in automotive service management or a related role preferred. 
  • Strong technical understanding of vehicle maintenance and repair. 
  • Excellent leadership, communication, and customer service skills. 
  • Ability to work in a fast-paced environment and handle multiple priorities. 
  • Basic computer proficiency and familiarity with point-of-sale and scheduling systems.
Compensation and Schedule:
  • Schedule: Approximately 42 hours per week (full-time, variable schedule including some weekends). 
  • Compensation:
    • Hourly pay plus overtime.
    • Monthly performance bonuses and “spiffs” (sales incentives).
    • Comprehensive benefits package available.
Why Join Firestone Complete Auto Care?
  • Competitive pay with bonus opportunities.
  • Career growth potential within one of the nation’s leading automotive service organizations.
  • Supportive, team-oriented work environment.
  • Employee discounts and benefits.
To Apply: Submit your resume and a brief cover letter highlighting your leadership experience in automotive service. 
Firestone Complete Auto Care is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.