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Quality Service Manager Jobs in Ohio (NOW HIRING)

Valley Truck Centers

Service Manager

Parma, OH · On-site

This role involves coordinating service activities, managing a team of service professionals, and ensuring customer satisfaction through high-quality service standards. Key Responsibilities: - Lead ...

Firestone Complete Auto Care

Service Manager

Canton, OH · On-site

$21 - $25/hr

The Service Manager oversees daily shop operations, manages the technician team, and ensures every customer receives top-quality service and honest recommendations. Key Responsibilities: * Team ...

Tire Discounters

Service Manager

Reynoldsburg, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Columbus, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Crane NXT Co

Service Manager

Columbus, OH · On-site

Ensure compliance with safety, quality and regulatory standards across all service operations ... Proven experience in service management or a related field, with a track record of achieving and ...

Area Temps

Service Manager

Macedonia, OH · On-site

$60K - $65K/yr

We have an immediate need for a Service Manager who will ensure a smooth workflow, maintain high customer satisfaction, and support service technicians to deliver top-quality service. Hours are ...

Crane Payment Innovations

Service Manager

Columbus, OH · On-site

Ensure compliance with safety, quality and regulatory standards across all service operations ... Proven experience in service management or a related field, with a track record of achieving and ...

Apple Farm Service, Inc

Service Manager

Botkins, OH

Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend ... The Service Manager will work at a desk, which is enclosed in the service department garage. He ...

Apple Farm Service, Inc

Service Manager

Botkins, OH · On-site

The Service Manager is responsible for running an efficient and profitable service department. He ... Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend ...

Safeway Auto Service

Service Manager

Tallmadge, OH · On-site

... quality vehicle they deserve, regardless of their credit or financial situation. We strive to ... Previous Service Manager Experience is Required * Knowledge of warranty procedures, work scheduling ...

Truck Sales & Service, Inc.

Service Manager

Midvale, OH · On-site

The Service Manager is expected to provide direction to service personnel; delegate assignments ... Ensure customer service and quality work is delivered to meet customer needs. * Performs necessary ...

Safeway Auto Service

Service Manager

Fairfield, OH · On-site

... quality vehicle they deserve, regardless of their credit or financial situation. We strive to ... Previous Service Manager Experience is Required * Knowledge of warranty procedures, work scheduling ...

Spitzer Autoworld

Service Manager

Cleveland, OH · On-site

The Service Manager runs an efficient and profitable service department through effective staffing ... Conducts periodic spot checks of completed jobs for thoroughness and quality Ensures that the work ...

Weiss North America Inc

Service Manager

Willoughby, OH · On-site

$65K - $85K/yr

Service Manager WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt We are ... Install new products and systems, conduct testing, and perform quality checks to confirm that ...

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All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Ohio

Quality Service Manager information

See Ohio salary details

$22.5K

$82K

$147.9K

How much do quality service manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for quality service manager in Ohio is $81,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $146,900.00 per year, depending on experience, location, and employer.

How much do quality managers get paid?

Quality Service Managers typically earn a median annual salary between $60,000 and $90,000, depending on experience, industry, and location. Salaries can increase with certifications such as Six Sigma or ISO auditor credentials and often include benefits like bonuses and health insurance.

What degree do you need to be a QA manager?

A Quality Service Manager typically needs a bachelor's degree in quality assurance, engineering, business administration, or a related field. Relevant experience, certifications such as Six Sigma or ISO auditor, and strong knowledge of quality management systems are also important for the role.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a service quality manager do?

A service quality manager oversees the delivery of services to ensure they meet company standards and customer expectations. They analyze performance data, implement process improvements, and may conduct staff training to enhance service quality. Strong communication skills and familiarity with quality management tools are essential for this role.

What is the highest salary for a QA manager?

The highest salaries for a Quality Service Manager or QA Manager can exceed $130,000 annually, especially in large organizations or with extensive experience and certifications. Senior QA managers overseeing multiple teams or complex projects tend to earn the top end of the salary range.
What are the most commonly searched types of Quality Service jobs in Ohio? The most popular types of Quality Service jobs in Ohio are:
Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Ohio as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,959 per year, or $39.4 per hour.

Service Manager

Valley Truck Centers

Parma, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Job Purpose:
- The Service Manager is responsible for overseeing and managing the service department to ensure efficient and effective service delivery to clients. This role involves coordinating service activities, managing a team of service professionals, and ensuring customer satisfaction through high-quality service standards.
Key Responsibilities:
- Lead and manage the service team to deliver exceptional service to clients, ensuring all service requests are handled promptly and effectively.
- Develop and implement service policies and procedures to enhance operational efficiency and service quality.
- Monitor service operations and performance metrics to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to ensure seamless service delivery and address any service-related issues.
- Handle escalated customer complaints and issues, providing solutions and ensuring customer satisfaction.
- Conduct regular training sessions for service staff to enhance their skills and knowledge.
- Prepare and manage the service department budget, ensuring cost-effective operations while maintaining high service standards.
- Maintain up-to-date knowledge of industry trends and advancements to continuously improve service offerings.
- Ensure compliance with all relevant regulations and standards in service delivery.
- Foster a positive and collaborative work environment to motivate and engage the service team.

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Supplemental voluntary insurances available.
  • Life Insurance is fully funded by the employer
  • Employee assistance program
  • Employee discount
  • Paid time off
  • Birthday day off
  • Recognition for longevity
  • Parental leave
  • Referral program
  • Health Club/Recreation Center membership reimbursements
  • Employee Team Member Programs and more!

Required Education:
- Bachelor's degree in Business Administration, Management, or a related field.
Required Experience:
- Minimum of 5 years of experience in a service management role or similar position.
- Proven track record of successfully managing teams and improving service delivery.
- Experience in developing and implementing service strategies and processes.
- Familiarity with industry standards and best practices in service management.
Required Skills and Abilities:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze service metrics and implement improvements.
- Proficiency in using service management software and tools.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
- Customer-focused mindset with a commitment to delivering high-quality service.

Apply