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Quality Service Manager Jobs in Ohio (NOW HIRING)

Weiss North America Inc

Service Manager

Willoughby, OH · On-site

$65K - $85K/yr

Service Manager WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt We are ... Install new products and systems, conduct testing, and perform quality checks to confirm that ...

Weiss North America Inc

Service Manager

Willoughby, OH · On-site

$65K - $85K/yr

Service Manager WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt We are ... Install new products and systems, conduct testing, and perform quality checks to confirm that ...

WEISS North America, Inc.

Service Manager

Willoughby, OH · On-site

$65K - $85K/yr

Service Manager (Full-Time) WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt ... Install new products and systems, conduct testing, and perform quality checks to confirm that ...

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Showing results 21-40

All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Ohio

Quality Service Manager information

See Ohio salary details

$22.5K

$82K

$147.9K

How much do quality service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for quality service manager in Ohio is $81,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $146,900.00 per year, depending on experience, location, and employer.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a quality service manager do?

A quality service manager oversees customer service operations to ensure high standards of quality and satisfaction. They develop and implement service protocols, monitor performance metrics, and address customer concerns to improve overall service delivery. Strong communication skills and familiarity with quality management tools are essential in this role.

What are the most commonly searched types of Quality Service jobs in Ohio?

The most popular types of Quality Service jobs in Ohio are:

What cities in Ohio are hiring for Quality Service Manager jobs?

Cities in Ohio with the most Quality Service Manager job openings:

Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,959 per year, or $39.4 per hour.

Service Manager

Weiss North America Inc

Willoughby, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Service Manager 

WEISS North America, Inc – Willoughby, OH (Cleveland, OH)

Salary/Exempt

Job Description

We are seeking a hands-on, customer-focused Service Manager to lead our field service operations and ensure exceptional customer experience. This role is responsible for overseeing service activities from installation and maintenance to troubleshooting and technical support, while also managing and mentoring the service team. The ideal candidate will have a strong technical background, proven leadership experience, and the ability to effectively plan, coordinate, and execute service schedules and travel. This position requires excellent problem-solving skills, clear communication with customers and cross-functional teams, and a commitment to delivering quality results under pressure. If you thrive in a dynamic environment, excel at building long-term customer relationships, and enjoy leading a team toward continuous improvement, we invite you to apply.

Benefits

  • Full-time position
  • Medical, dental, vision, and life insurance on the 31st day of employment
  • 401K eligibility begins after the 60th day of employment
  • Pay is bi-weekly
  • Generous PTO policy

    • Pay Range: $65,000 - $85,0000

    Job Responsibilities - Service Manager

  • Provide exceptional service and customer support during field visits by addressing technical issues, ensuring proper equipment function, and delivering a positive customer experience
  • Plan, coordinate, and organize all field service travel for yourself and the service team, including scheduling, logistics, and resource allocation to optimize efficiency
  • Install new products and systems, conduct testing, and perform quality checks to confirm that equipment is functioning correctly and meets customer expectations
  • Train and educate customers on proper use, care, and maintenance of equipment, ensuring they feel confident operating and troubleshooting basic issues independently
  • Clearly explain technical issues, equipment malfunctions, and required repairs to customers in an approachable and professional manner, setting accurate expectations for resolution
  • Coordinate and align service workflow with established schedules and deadlines, adapting to changing priorities to meet customer needs
  • Oversee and manage all on-site repairs and preventive maintenance activities, ensuring tasks are completed efficiently and to the highest quality standards
  • Diagnose errors, malfunctions, or system failures, analyze root causes, and determine appropriate corrective actions to restore equipment functionality
  • Assess customer requirements and provide tailored recommendations for solutions, upgrades, or services that enhance equipment performance and customer satisfaction
  • Generate accurate, timely, and detailed service reports that document work performed, issues identified, and recommendations for future maintenance
  • Collaborate with cross-functional teams—including sales, engineering, logistics, and operations—to ensure seamless communication and alignment on customer needs
  • Build and maintain strong, long-term relationships with customers, serving as a trusted advisor and point of contact for technical and service-related concerns
  • Assist in upholding the highest standards of product quality at WEISS NA by providing feedback on recurring issues and recommending process improvements
  • Supervise, mentor, and support the Service team, assigning tasks, monitoring performance, and fostering a culture of accountability and continuous improvement
  • Perform other job-related duties and functions as assigned

    •  Desired Skills & Experience - Service Manager

  • Associate degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Technology, or a related technical field or equivalent hands-on experience in field service/technical support
    • Minimum 3+ years in service technician or similar role
    • Prior experience in leadership, management, or mentorship role within a service or manufacturing environment
    • Ability to manage multiple priorities and tasks with a sense of urgency
    • Well organized with an aptitude for details
  • Effective verbal and written communication skills
  • Have the ability to multi-task and produce quality results under pressure
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
  • Must be self-started and able to work independently with little supervision
  • Read drawings and schematics
  • Software and electrical experiences a plus, but not required
  • Knowledge of Microsoft Dynamics NAV ERP is a plus, but not required
  • Travel up 25% - 50% depending on customer needs 

    • Company Description

    WEISS is a high-quality manufacturer of cam, servo, and linear motor driven automation components. We supply the world with rotary index tables, palletized conveyors, linear motor driven pick and place units, cam and servo driven assembly chassis, ring index tables, and machine bases and tool plates. WEISS was founded over 55 years ago and is now the world leader in rotary indexing tables for assembly, welding, packaging, medical devices, and many other industries. We specialize in the highest quality craftsmanship and offer an industry leading four-year warranty. No matter if you need to rotate 100 tons or pick and place a 1 oz. part very accurately, WEISS has the solution. As the world leader in indexing/positioning tables we still have the most innovative designs and newest products. We also offer many other additional handling and positioning devices for your automation needs. Visit www.weiss-world.com today. 

    We have grown by more than 300% in the last ten years. Our growth is only limited by our desire and resources. We will achieve similar growth over the next five years. 


    Compensation details: 65000-85000 Yearly Salary


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