ZipRecruiter

Log In

1

Quality Service Manager Jobs in Connecticut (NOW HIRING)

Waltham Pest Services

Service Manager

Milford, CT

Perform quality site inspections * Review and submit all service-related documents and reporting ... Other types of management experience may be considered. We seek individuals who are creative ...

Hobart Services

Service Manager

Hartford, CT · On-site

$75K - $113K/yr

The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service ...

D2B Groups

Field Service Manager

Bridgeport, CT · On-site

As a Field Service Manager, you will play a crucial role in overseeing and managing the field ... and high-quality service delivery to our customers. Your main responsibilities will include ...

D2B Groups

Field Service Manager

Bridgeport, CT

As a Field Service Manager, you will play a crucial role in overseeing and managing the field ... and high-quality service delivery to our customers. Your main responsibilities will include ...

D2B Groups

Field Service Manager

Bridgeport, CT · On-site

As a Field Service Manager, you will play a crucial role in overseeing and managing the field ... and high-quality service delivery to our customers. Your main responsibilities will include ...

Charles IT

Service Manager

Middletown, CT · On-site

Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and ... Act as the owner of service delivery quality, ensuring an exceptional client experience across all ...

RESA Service LLC

Technical Service Manager

Shelton, CT

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with ... Audit performance quality and build training plans for direct reports. Ensure staff is motivated ...

next page

Showing results 1-20

All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Connecticut

Quality Service Manager information

See Connecticut salary details

$23.6K

$86.1K

$155.3K

How much do quality service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for quality service manager in Connecticut is $86,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $154,300.00 per year, depending on experience, location, and employer.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a quality service manager do?

A quality service manager oversees customer service operations to ensure high standards of quality and satisfaction. They develop and implement service protocols, monitor performance metrics, and address customer concerns to improve overall service delivery. Strong communication skills and familiarity with quality management tools are essential in this role.

What are the most commonly searched types of Quality Service jobs in Connecticut?

The most popular types of Quality Service jobs in Connecticut are:

What cities in Connecticut are hiring for Quality Service Manager jobs?

Cities in Connecticut with the most Quality Service Manager job openings:

Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Connecticut as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $86,077 per year, or $41.4 per hour.

Service Manager

Waltham Pest Services

Milford, CT

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Overview

Waltham Pest Services has been New England’s original pest control provider—and we’re still leading the way. Our mission is simple: protect the health and safety of our communities through smart, innovative pest solutions.

We believe great service starts with great people. That’s why we prioritize the well‑being, growth, and satisfaction of every team member.

We are currently seeking a Service Manager. This position will be based out of our Milford, CT branch.

At Waltham Pest Services, our Service Managers play a vital role in ensuring we deliver the exceptional, health‑focused service our customers count on. As New England’s original pest control provider, we take pride in protecting our communities—and our Service Managers help bring that mission to life every day.


Responsibilities

The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike.  As an operational leader, you will be responsible for the overall management of the service team, including: delivering quality service, fleet management, service team sales, and overall customer satisfaction.

What You’ll Be Doing

As an experienced and successful Service Manager, you will be required to have the following experience and skills to...

  • Lead and mentor a group of front-line colleagues  
  • Provide highly skilled “hands-on" management
  • Train and develop technicians
  • Monitor scheduling and routing to drive efficiencies and productivity
  • Schedule client services and route service technicians
  • Motivate the service team to provide high-quality customer and technical services
  • Guide service technicians in resolving client issues and concerns
  • Ensure that customer expectations are met
  • Have experience interacting with both commercial and residential clients 
  • Perform quality site inspections
  • Review and submit all service-related documents and reporting
  • Assist with interviewing and selecting service technicians and trainees
  • Maintain inventory of equipment and supplies
  • Multi-task within a fast-paced environment

What We Offer

We invest in our people because they’re at the heart of everything we do. As part of our team, you’ll receive:

  • Competitive compensation with base salary + bonus
  • Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
  • Paid time off, including holidays, vacation, and sick time
  • Company vehicle and gas card
  • Paid training and industry onboarding
  • Smartphone, equipment, and the tools you need to succeed
  • Support to obtain your required state pesticide license
  • Real opportunities for growth, development, and advancement

Qualifications

What We’re Looking For:

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.  

 

Minimum Requirements: 

  • High School Diploma/GED
  • Excellent communication skills
  • Valid Driver’s license
  • Must be 18 years of age
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Physical Demands / Working Environment:

  • Safely use a ladder within the manufacturer's weight capacity
  • Lift and carry up to 50 lbs
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.
  • Ability to work in all types of weather conditions

Average pay range offered for this role is $60,000 - $70,000 per year

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply