Quality Account Manager Jobs in California (NOW HIRING)

Description

About Us

WSR Insurance Services is one of the oldest and largest independently owned insurance agencies in the region, proudly serving clients since 1917. Based in Woodland, California, we bring over 100 years of experience helping individuals and businesses manage risk with confidence through personalized insurance and risk management solutions.
 

We partner with a wide range of top carriers to deliver tailored coverage backed by expert guidance. Our team is committed to building long-term relationships through responsive service, clear communication, and support throughout the life of every policy.

At WSR, our clients are our neighbors, business partners, and community members-so we go the extra mile to protect what matters most.

Position Overview

We are seeking an experienced Commercial Lines Senior Account Manager with a strong background in agribusiness to manage and service a specialized book of business. This role serves as a primary point of contact for clients, delivering proactive service, strategic coverage guidance, and high-quality account management throughout the policy lifecycle.

This position supports a well-established agribusiness book of business belonging to one of the agency's senior leaders, offering a unique opportunity to work closely with long term clients and become a trusted partner in servicing some of the agency's most valued client relationships.

Key Responsibilities

Serve as the primary service contact for assigned commercial accounts, including a significant agribusiness book of business, building strong relationships through responsive communication and proactive client service

Manage the full renewal process, including gathering exposure information, reviewing current coverages, preparing submissions, marketing accounts, negotiating with carriers, and delivering renewal recommendations

Review client insurance programs to identify coverage gaps, emerging risks, and opportunities for improvement, providing thoughtful recommendations tailored to each client's operations and risk exposures

Partner closely with producers, clients, and carrier representatives to develop and implement effective risk management and insurance solutions

Support new business opportunities by preparing applications, marketing, coordinating carrier submissions, obtaining quotes, and assisting with the onboarding of new clients

Process policy changes, endorsements, certificates of insurance, audits, cancellations, billing inquiries, and other service-related requests in a timely and accurate manner

Coordinate claims reporting and follow-up activities, helping clients navigate the claims process while serving as a resource between clients and carriers

Maintain complete and accurate documentation within the agency management system, including policy activity, client communications, and service transactions

Ensure compliance with agency workflows, carrier requirements, and established service standards while maintaining a strong attention to detail

Stay informed on agribusiness and commercial insurance trends, market conditions, coverage developments, and carrier appetites to provide valuable guidance to clients

Collaborate with internal teams to ensure a seamless client experience and help maintain long-term client retention

Provide guidance, mentorship, and technical support to team members as needed while contributing to a positive and collaborative team culture

Requirements

Qualifications

Minimum 7+ years of commercial insurance account management experience

Demonstrated experience working with agribusiness or agriculture-related accounts 

Active California Property & Casualty License required

Strong technical understanding of commercial coverages, underwriting practices, and carrier relationships

Proven ability to manage complex accounts and competing priorities with attention to detail

Excellent communication, organizational, and problem-solving skills 

Proficiency in agency management systems and Microsoft Office tools

AFIS designation or willingness to obtain

What We're Looking For

A proactive, relationship-focused professional who takes ownership of their accounts and genuinely enjoys helping clients solve problems

Strong organizational and time management skills, with the ability to prioritize multiple projects and deadlines

Ability to work both independently and collaboratively in a team environment

Sound judgment and a practical, consultative approach to client service and coverage discussions

A commitment to providing exceptional service and building long-term client relationships

A willingness to learn, share knowledge, and contribute to a positive team culture

Why Join Us

Work with a respected agribusiness book of business and build relationships with clients who value long-term partnerships and trusted advice

Enjoy flexibility through a hybrid work schedule, with consideration for fully remote arrangements for the right candidate

Benefit from flexible and alternative work schedule options that support work-life balance

Join an independent agency that has been serving clients and communities since 1917

Be part of a collaborative team that genuinely enjoys helping one another succeed

Continue growing your expertise while working alongside experienced insurance professionals

Receive an excellent total compensation package, including health benefits, retirement benefits, paid time off, and semi-annual discretionary bonus opportunities

Benefits

Competitive salary with bonus opportunities, including semi-annual discretionary bonuses

Comprehensive health benefits, including medical, telehealth, dental, and vision coverage, with 100% of employee of some 

premiums covered by the employer and dependent coverage available at a minimal cost

Employer-paid life insurance and short- and long-term disability coverage for employees

Paid time off, including holidays, vacation, and sick leave

Paid volunteer time to give back to the community

401(k) and profit-sharing plans to support long-term financial wellness

Alternative work schedule options that support flexibility and work-life balance