Qpr Jobs (NOW HIRING)

Job Summary:
NETSYNC is a company specializing in network services, and they are seeking a Supervisor I to oversee and support a team of technicians. The role involves ensuring compliance with company standards, providing tier 1 support, and participating in project management activities.
Responsibilities:
• Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors
• Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients
• Provide Tier 1 support for network and Collaboration infrastructures.
• Demonstrate continued growth and independence when working with clients and teammates
• Support network standards, processes and security at client sites.
• Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.
• Participate in project meetings and design discussions.
• Communicate issues with team leads/supervisors
• Be able to approve/deny teams time cards and expenses
• Work in a fast-paced environment while maintaining a clean work environment.
• Participate in the delivery of project supplies.
• Fluent in project documentation; pre/post/client etc.
• Communicate project status and weekly activities to internal managerial staff
• Train new hires on expectations and standardizations.
• Lead small-medium sized deployments.
• Approve technician documentation and review
• Assist lead technician on-site to help sustain best practices on-site.
• Understands all internal processes.
• Conduct customer site walks for enterprise customers
• Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects
• Ability to receive instruction and perform tasks in a timely manner from Manager
• Extensive knowledge of all tools and how to properly use them in client environments
• Ability to help create client schedules and meet those deadlines
• Skills to create and deliver presentations.
• Be able to review team members and provide constructive criticism across all QPR categories
• Ability to act as a coach and mentor others
• Time management skills, ability to execute subtasks in the project.
• Strong ability to accommodate different personality types
• Strong ability to make consistent good decisions based on the situation
• Client-service oriented
• Understand all internal HR processes
• Ability to travel more than 50%
Qualifications:
Required:
• 1.5-3 years of experience in a field technician role
• Ability to implement new hardware and software in moderate-to-complex client network environments
• Ability to work with peers implementing Collaboration solutions for enterprise sized clients
• Provide Tier 1 support for network and Collaboration infrastructures
• Demonstrate continued growth and independence when working with clients and teammates
• Support network standards, processes and security at client sites
• Maintain a professional demeanor when dealing with clients
• Participate in project meetings and design discussions
• Communicate issues with team leads/supervisors
• Ability to approve/deny teams time cards and expenses
• Work in a fast-paced environment while maintaining a clean work environment
• Participate in the delivery of project supplies
• Fluent in project documentation; pre/post/client etc.
• Communicate project status and weekly activities to internal managerial staff
• Train new hires on expectations and standardizations
• Lead small-medium sized deployments
• Approve technician documentation and review
• Assist lead technician on-site to help sustain best practices on-site
• Understand all internal processes
• Conduct customer site walks for enterprise customers
• Be involved in all IKO/EKO meetings and conduct all SAVANT duties pertinent to their projects
• Ability to receive instruction and perform tasks in a timely manner from Manager
• Extensive knowledge of all tools and how to properly use them in client environments
• Ability to help create client schedules and meet those deadlines
• Skills to create and deliver presentations
• Ability to review team members and provide constructive criticism across all QPR categories
• Ability to act as a coach and mentor others
• Time management skills, ability to execute subtasks in the project
• Strong ability to accommodate different personality types
• Strong ability to make consistent good decisions based on the situation
• Client-service oriented
• Understand all internal HR processes
• Ability to travel more than 50%
• Mid-level knowledge of core technology services
• Ability to build off team strengths and weaknesses
• Must be able to document issues
• Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements
• Mid-level knowledge of network protocols and network design theory
• Strong interpersonal skills
• Excellent documentation skills
• Requires clear level thinking and the ability to react to situations accordingly
• 1-2+ years hands-on, technology related experience or equivalent education
• Proven work experience dealing with client accounts
• Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model
• High school diploma or higher
• Ability to utilize downtime to work towards career aligned certifications
• Ability to grow and flourish in an ever changing corporate environment
Preferred:
• CompTIA Project+
• ITIL Foundation Ver. 4
• CAPM
• PMI-ACP
• DASM
• DASSSM
• Candidates Choice
Company:
Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others. Founded in 2002, the company is headquartered in Houston, USA, with a team of 51-200 employees. The company is currently Growth Stage.