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Project Success Manager Jobs (NOW HIRING)

WebPT

Success Manager

As part of the WebPT Success Team, you will be responsible for ensuring your portfolio of Members ... Exceptional communication, account management, project management, and problem-solving skills.

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of Operations Role ... Work with Project Manager to create and assign projects in CCH Axcess and Workflow (per Keystone ...

KEYSTONE CPAS LLC

Client Success Manager

Reno, NV

Description Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of ... Work with Project Manager to create and assign projects in CCH Axcess and Workflow (per Keystone ...

Metroll

Customer Success Manager

Fontana, CA

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the ... Project management experience from conception to completion * Multitasking and time-management ...

Cornerstone OnDemand

The Customer Success Manager is responsible for supporting the client's adoption and continued ... Highly detail-oriented and able to manage multiple projects simultaneously. * Organized and ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Strong organizational skills, including project and process management * Remote work experience and ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Strong organizational skills, including project and process management * Remote work experience and ...

We Recruit

Customer Success Manager

Los Angeles, CA

A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$75K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Strong organizational skills, including project and process management * Remote work experience and ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of Operations Role ... Work with Project Manager to create and assign projects in CCH Axcess and Workflow (per Keystone ...

NorthEastern

Success Manager

Boston, MA · On-site

$53K - $75K/yr

Collect information and distribute reporting for learner success metrics; escalate specific learner ... Demonstrated strong business writing and project management skills. * Experience working in a ...

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How much do project success manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for project success manager in the United States is $105,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Project Success Manager, and why are they important?

To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.

How does a Project Success Manager typically collaborate with clients and internal teams to ensure project objectives are met?

A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.

What is a Project Success Manager?

A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.

What is 90% of a project manager's job?

For a Project Success Manager, 90% of the job involves planning, coordinating, and overseeing project activities to ensure timely delivery within scope and budget. This includes managing stakeholder communication, risk mitigation, and using tools like project management software to track progress and resolve issues. Effective leadership and problem-solving skills are essential to achieve project goals.

What is the difference between Project Success Manager vs Project Coordinator?

AspectProject Success ManagerProject Coordinator
CredentialsTypically requires a project management certification (PMP, CAPM) and experience in project managementOften requires a bachelor's degree; certifications like CAPM are common but not mandatory
Work EnvironmentFocuses on strategic oversight, stakeholder communication, and ensuring project goals are metHandles day-to-day task coordination, scheduling, and supporting project teams
Employer & Industry UsageUsed across industries to ensure project success and client satisfactionCommonly found in project teams to assist in project execution

The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.

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What cities are hiring for Project Success Manager jobs? Cities with the most Project Success Manager job openings:
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What job categories do people searching Project Success Manager jobs look for? The top searched job categories for Project Success Manager jobs are:
Project Success Manager jobs near you
Infographic showing various Project Success Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $105,026 per year, or $50.5 per hour.
Success Manager

Success Manager

WebPT

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

Who We Are Looking For
WebPT is looking for a world class Success Manager who can execute a One to Many approach to help Members' strategic business goals and how our product suite can contribute to their execution and overall success.
As part of the WebPT Success Team, you will be responsible for ensuring your portfolio of Members are getting the most out of their WebPT membership. You will partner with outpatient rehab therapy practices across the United States, helping them achieve their goals and desired outcomes on their path to greatness. You will educate Members about new functionalities, best practices and industry developments that increase the value WebPT delivers to their practice. You will help members leverage business analytics and promote solid data-driven practices. You will develop a deep understanding of Member engagement and the WebPT platform; to create and evolve best practices around our technology.
What You'll Be Doing As A Part of Our Team
  • Create and maintain raving fans throughout your book of business
  • Serve as the main point of contact for Members and own all aspects of the relationship
  • Retain and grow your book of business
  • Track and closely monitor account health: concerns expressed via NPS surveys, proactively identify risk and initiate the necessary action plans to prevent churn
  • Provide input to the Training team to ensure that curriculum and application notes help Members understand actions they need to take to ensure ongoing value as our products and the industry evolve.
  • Deliver a proactive client engagement experience for the Members you serve
  • Plan for and conduct on and off-site Executive Business Reviews with Members to drive strategy and partnership.
  • Proactively manage accounts with multiple product lines.
  • Serve as an agent of change internally and externally, always pushing toward greater performance and outcomes individually, as a team, and as an organization.
  • Assist Members in navigating the correct support paths.
  • Create and maintain strategic success plans for Member accounts outlining proactive objectives and activities adhering to appropriate cadences and deadlines.
  • Identify upsell and cross-sell opportunities and facilitate handoff to the Sales Team to close.
  • Identify areas for improvement, not only in our products and services, but also in the Member Success function. Create and maintain open lines of communication with relevant stakeholders in Sales, Marketing, Product and Engineering to deliver a world-class Member experience.
  • Maintain strict confidentiality and compliance, adhering to all HIPAA regulations.
  • Perform other duties, as assigned.

What You Should Have to Qualify
  • Able & willing to travel 25% - 30% of the time to meet with Members
  • 2 years of Customer Success Management experience or a combination of outpatient clinic or other account management type experience
  • Exceptional communication, account management, project management, and problem-solving skills.
  • Innovative and creative with an eye for process improvement and program development.
  • Analytical and logical ability to understand business analytics and workflows, and how they map to base application functionality.
  • Planning and coordination of activities across many different levels within, and across internal and external teams.
  • Empathy for our customers, while protecting the interest of our company and its assets.
  • Organized and systematic, with great attention to detail.
  • Simultaneous management of many complex projects within a book of business.
  • Quick learner of medical terminology and practices and able to communicate those to others.
  • Excellent ability to organize, process and interpret data analytics and KPIs. Proven ability to provide clear, actionable recommendations for improvement based on the resulting data.
  • Excellent ability to perform with a professional demeanor while utilizing sound judgement and time management skills.
  • Professional attitude with a proven ability to navigate intense situations under pressure when they arise.
  • Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations.
  • Proven ability to work with, connect to, and influence people internally and externally.
  • Strong writer and speaker: documents, presentations, webinars, and events.
  • Support Development/QA, SysOps, Onboarding, and other departments.

Ideally, You Would Also Have These
  • Successful track record working with online SaaS products and services.
  • Understanding of operations and day to day processes and procedures of typical SaaS environments
  • BA or BS degree
  • Experience in business operations.
  • Experience in the medical field, ideally physical therapy and/or billing.

Culture is at our Core
  • Service: Create Raving Fans
  • Accountability: F Up; Own Up
  • Attitude: Possess True Grit
  • Personality: Be Minty
  • Work Ethic: Be Rock Solid
  • Community Outreach: Give Back
  • Health and Wellness: Live Better
  • Resource Efficiency: Do Más With Menos

About Us
Here, we work hard-but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you're a can-do kinda person who loves to help Members win and enjoys working from just about anywhere-then you'll fit right in. We've got big plans, but we can't achieve them without you. Join us, and let's achieve greatness.
Company Perks
  • Ample Time Off for fun and rest
  • Work from nearly anywhere in the US
  • Time Off to make an impact through volunteering
  • Multiple Employee Resource Groups (ERGs)
  • Health, Dental, Vision, 401k, HSA, any many other benefits
  • Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $70,000 - $80,000 as well as eligibility for variable compensation.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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