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Project Success Manager Jobs in Needham, MA (NOW HIRING)

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... Partner with customers to support key initiatives, projects, migrations, and operational milestones.

ADRM Careers

Client Success Manager

Woburn, MA · On-site

$95K - $125K/yr

The Client Success Manager will work cross-functionally across Managed Services, Design ... Program & Project Management: track timelines, milestones, deliverables, risks, dependencies, and ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... projects, migrations, and operational milestones. • Educate customers on new product capabilities ...

allego

Customer Success Manager

Waltham, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Pentera

Customer Success Manager

Burlington, MA · On-site +1

Lead customer onboarding as project manager, driving adoption on defined paths and ensuring time-to-first-value. * Own the customer-agreed success plan (in partnership with the Technical Advisor) and ...

Azul

Customer Success Manager

Boston, MA · On-site

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... Project management experience a plus * Strong understanding of Java/JVM, performance tuning, and ...

Allego

Customer Success Manager

Waltham, MA

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

UpGuard

Customer Success Manager

Boston, MA · Remote

$85K - $100K/yr

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

Allego

Customer Success Manager

Waltham, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Salem Surround

Client Success Manager

Quincy, MA

Support scheduling, workflow coordination, and project management across multiple campaigns Digital ... client success, or account management * Strong working knowledge of: * Google Ads * SEO best ...

Verve Inc

Customer Success Manager

Cambridge, MA · On-site

$70K - $85K/yr

You will work within all facets to support Verve's growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection ...

VODA.ai

Customer Success Manager

Boston, MA · Remote

Strong organizational and project management skills with the ability to manage multiple customer ... success initiatives. This is right for you if you: * Take initiative and are comfortable owning a ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... project management skills • Proficiency to develop and execute strategic plans • Excellent team ...

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All JobsProject Success JobsProject Success Manager JobsProject Success Manager Jobs in Needham, MA

Project Success Manager information

See Needham, MA salary details

$49K

$114.4K

$184.6K

How much do project success manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for project success manager in Needham, MA is $114,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,400.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a Project Success Manager?

A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.

How does a Project Success Manager typically collaborate with clients and internal teams to ensure project objectives are met?

A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.

What is the difference between Project Success Manager vs Project Coordinator?

AspectProject Success ManagerProject Coordinator
CredentialsTypically requires a project management certification (PMP, CAPM) and experience in project managementOften requires a bachelor's degree; certifications like CAPM are common but not mandatory
Work EnvironmentFocuses on strategic oversight, stakeholder communication, and ensuring project goals are metHandles day-to-day task coordination, scheduling, and supporting project teams
Employer & Industry UsageUsed across industries to ensure project success and client satisfactionCommonly found in project teams to assist in project execution

The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Project Success Manager, and why are they important?

To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.
What job categories do people searching Project Success Manager jobs in Needham, MA look for? The top searched job categories for Project Success Manager jobs in Needham, MA are:
What cities near Needham, MA are hiring for Project Success Manager jobs? Cities near Needham, MA with the most Project Success Manager job openings:
Project Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Nasuni

Boston, MA • Hybrid

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Customer Success Manager 

Location: Boston Seaport: 3 Days onsite, 2 days remote. 

About Nasuni:

Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni's approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles-Unify to Win, Innovate to Lead, and Level Up to Scale-Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI. 

 
Summary of Role:
 
The Customer Success Manager is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Commercial accounts.
As a trusted advisor, you will partner closely with executive stakeholders and customer champions to ensure customers realize measurable business outcomes from their investment in Nasuni. You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally.
 
This role operates within a pod-based account team structure, partnering closely with Account Executives, Technical Account Managers (TAMs), Solution Engineers, Support, and Product teams to deliver a world-class customer experience. While not directly responsible for renewals or commercial transactions, the CSM plays a critical role in identifying growth opportunities, mitigating risk, and enabling long-term customer success.
 
This is a highly visible, customer-facing role ideal for someone who enjoys building executive relationships, driving business outcomes, and influencing customer strategy. Compensation includes an 80/20 pay mix aligned to customer retention, health, and strategic success objectives.
 
Primary Responsibilities:
 
Strategic Customer Success & Relationship Management
Own the post-sales relationship for a portfolio of commercial customers across the US.
Develop deep understanding of each customer's business objectives, success criteria, operational priorities, and technology strategy.
Build and maintain strong relationships with executive sponsors, business stakeholders, and day-to-day customer champions.
Create and execute Success Plans that align customer goals with measurable business outcomes and value realization.
Serve as a trusted advisor, providing strategic guidance, industry best practices, and recommendations that maximize customer success.
Lead regular customer engagement cadences including business reviews, health checks, adoption discussions, and strategic planning sessions.
Facilitate Executive Value Reviews (EVRs) that clearly demonstrate realized business value, customer outcomes, ROI, and future opportunities for partnership.
 
Adoption, Value Realization & Customer Advocacy
Drive product adoption and utilization across customer environments to ensure customers achieve maximum value from their Nasuni investment.
Partner with customers to support key initiatives, projects, migrations, and operational milestones.
Educate customers on new product capabilities, roadmap developments, best practices, and emerging solutions.
Identify opportunities to expand customer awareness and adoption of Nasuni products and services.
Act as the voice of the customer by capturing feedback, business requirements, and enhancement requests to help influence product and service improvements.
Promote customer advocacy opportunities including references, case studies, advisory participation, and community engagement.
 
Risk Management & Customer Health
Proactively monitor customer health, engagement, adoption trends, and business risks.
Utilize Gainsight and other customer success tools to maintain accurate customer health scoring, success plans, activity tracking, and risk management workflows.
Identify risks early, develop mitigation plans, and coordinate cross-functional resources to drive successful outcomes.
Escalate customer concerns appropriately while maintaining accountability for overall customer satisfaction and success.
Ensure key customer milestones, action plans, and follow-up activities are documented and actively managed.
 
Cross-Functional Partnership
Operate as a core member of a customer account pod alongside Sales, Solution Engineers, TAMs, Support, and Product teams.
Coordinate internal resources to remove obstacles, accelerate customer outcomes, and improve the overall customer experience.
Partner closely with Sales teams to identify customer growth opportunities and provide strategic account insights.
Support account planning activities by sharing customer health, adoption trends, business priorities, and stakeholder intelligence.
Contribute to the evolution of customer success processes, playbooks, and engagement strategies to support continued growth across the US.
 
Key Success Metrics
Customer retention and account health
Product adoption and utilization
Executive engagement and EVR completion
Customer satisfaction and advocacy
Risk identification and mitigation effectiveness
Success plan execution and business outcome achievement
Growth opportunity identification and influence
Gainsight data quality and customer health accuracy
 
QualificationsMust-Have Qualifications
  • Bachelor's degree or equivalent combination of education and experience.
  • 3-5 years of experience in Customer Success, Account Management, Technical Account Management, Customer Experience, or another customer-facing role within a B2B SaaS or technology company.
  • Experience managing a portfolio of commercial or mid-market customer accounts and building strong customer relationships.
  • Demonstrated success driving customer adoption, retention, and overall customer satisfaction.
  • Experience conducting business reviews, success planning, or customer health discussions with business stakeholders.
  • Ability to identify customer risks, coordinate internal resources, and proactively drive resolution.
  • Experience collaborating cross-functionally with Sales, Support, Technical Account Managers, Solutions Engineering, and Product teams to deliver customer outcomes.
  • Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, ChurnZero, or similar.
  • Strong communication, organization, presentation, and problem-solving skills with the ability to manage multiple customer priorities.
  • Ability to work in a hybrid environment, with three days per week onsite in our Boston Seaport office.
Preferred Qualifications
  • Experience supporting enterprise software, cloud, infrastructure, storage, cybersecurity, or data management solutions.
  • Experience developing Customer Success Plans or adoption plans that align customer objectives with measurable business outcomes.
  • Familiarity with customer health scoring, adoption metrics, and success methodologies.
  • Experience identifying customer expansion opportunities and partnering with Account Executives to support account growth.
  • Experience working in a high-growth SaaS organization.
Ideal Qualifications
  • Experience supporting customers through technology implementations, migrations, or modernization initiatives.
  • Experience presenting business value and product adoption insights to customer stakeholders.
  • Experience contributing to customer advocacy initiatives such as references, case studies, or customer communities.
  • Demonstrated curiosity and proficiency in using AI-powered productivity tools (such as Microsoft Copilot, ChatGPT, Claude, or AI capabilities within CRM or Customer Success platforms) to improve customer research, meeting preparation, communication, and workflow efficiency while validating outputs for accuracy and customer context.
Experience Guidelines
  • Typically 3-5 years of relevant experience in Customer Success or a related customer-facing role within SaaS or enterprise technology.
  • Demonstrated ability to independently manage a portfolio of customers while partnering with cross-functional teams to drive adoption, retention, and customer success.
  • Experience growing responsibility across customer relationship management, business reviews, and customer health management.

Why work at Nasuni?

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:     

  • Best in class employee onboarding and training 
  • "Take What You Need" paid time off policy 
  • Comprehensive health, dental and vision plans 
  • Company-paid life and disability insurance 
  • 401(k) and Roth IRA retirement plan 
  • Generous employee referral bonuses 
  • Flexible remote work policy 
  • 10 Paid Holidays 
  • Wide array of wellbeing offerings 
  • Pre-tax savings accounts with company contributions 
  • Great team culture and social activities 
  • Collaborative workspaces 
  • Free on-site fitness centers and stocked kitchens in select office locations 
  • Professional development resources 

Compensation Transparency: 

In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location.

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.

Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

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