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Progressive Insurance Customer Service Jobs in Georgia

StaffMyAgency LLC

Customer Service

Fayetteville, GA · On-site

$35K - $40K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

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Progressive Insurance Customer Service information

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$8

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for progressive insurance customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Georgia?

For Progressive Insurance Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Georgia look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Progressive Insurance Customer Service jobs?

Cities in Georgia with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative (Insurance Division)

Macon, GA

Colony Bank
Commercial Banking • 501 - 1,000 employees
Learn more about Colony Bankexternal

$13.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

We are actively seeking highly motivated, results-oriented, and innovative professionals to join an environment where individual contributions are valued and impactful.

We have over 500 engaged team members who are part of high performing teams that are empowered to serve our customers.

At Colony Bank, we Make It Easy! Make It Fun! Make It Happen!

Position Purpose:

Licensed insurance agent needed for service opportunity for bank insurance division. This position requires a Property and Casualty license in order to provide a high level of customer service to our large insurance customer base, as well as answering questions, reviewing coverages, making appropriate policy changes, searching for opportunities to increase coverages and offer quotes for all other needs they may have. The goal is to be a trusted advisor for all customers to increase retention and grow our business.

Location: Macon, GA

Essential Functions and Basic Duties:

  • Answering incoming service calls and provide service to walk-in customers.
  • Proactively make outbound calls to increase retention and opportunities.
  • Proactively find opportunities to cross sell other insurance products to create "bundles" and other bank products.
  • Proactively call customers to collect payments, inform of rate increases, collect needed documents, support the sales team by upselling and cross selling.

Compensation:

Competitive hourly rate PLUS incentives

Opportunities for Advancement:

We are rapidly growing, and career paths are being created for management and other departments. Pay increases for good performance.

Qualifications:

  1. Property and Casualty license required.
  2. Previous Allstate service experience preferred.
  3. Excellent oral and written communications skills.
  4. Must present a professional image in dealing with customers, interdepartmental and external representatives.
  5. High level of motivation and ability to perform work quickly and accurately.

Work Environment:

  1. Must be able to sit for extended periods of time.
  2. Office space with desk, chair, computer, and phone will be provided.

Compensation and Benefits:Eligible for current company health, dental, vision, life, disability, 401k and Employee Stock Purchase Plan(Benefits and eligibility may vary depending on employment status)

Colony Bank is an equal opportunity employer.

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