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Progressive Insurance Customer Service Jobs in Atlanta, GA

The Jonus Group

Transportation Insurance CSR

Kennesaw, GA · On-site

$37K - $50K/yr

Transportation Insurance Customer Service Representative (CSR) Job Summary A detail-oriented Transportation Insurance Customer Service Representative (CSR) is needed to provide exceptional client ...

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Progressive Insurance Customer Service information

See Atlanta, GA salary details

$9

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for progressive insurance customer service in Atlanta, GA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.
What are popular job titles related to Progressive Insurance Customer Service jobs in Atlanta, GA? For Progressive Insurance Customer Service jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Atlanta, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Atlanta, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Insurance Customer Service Representative

The David Cochran Agency dba Mosaic Insurance

Woodstock, GA • On-site

$45K - $100K/yr

Full-time

Retirement, PTO

Re-posted 27 days ago

Job description

At The David Cochran Agency, dba Mosaic Insurance, we believe in building strong relationships, not just selling policies. Our office in Woodstock, Georgia, is the heart of our community-focused approach, where we genuinely care about our clients and strive to make a real difference in their lives. We're looking for someone with a sunny disposition and a knack for making people feel heard and valued to join our team as an Insurance Customer Service Representative. This isn't just about answering phones; it's about being a friendly, reliable resource for our clients, guiding them through their insurance needs with clarity and kindness. If you have a natural ability to connect with people, a desire to help others, and a positive outlook that can brighten anyone's day, you'll fit right in here. Come be a part of an agency that puts people first and truly enjoys serving our community.


Benefits

Annual Base Salary Based on Experience

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Paid Time Off (PTO)

Work from Home

Health Insurance

Hands on Training


Responsibilities

Serve as the first point of contact for our valued clients, offering a warm and helpful experience.

Respond to client inquiries via phone, email, and in person with accuracy and a positive attitude.

Assist clients with policy changes, payments, and general account inquiries.

Help resolve customer concerns, ensuring satisfaction and building trust.

Collaborate with our team of agents to ensure seamless client support.

Maintain organized and accurate client records.


Requirements

Exceptional communication skills, both written and verbal.

Proficiency in standard office software (e.g., Microsoft Office Suite).

A genuine passion for helping people and solving problems.

Ability to manage multiple tasks efficiently and prioritize effectively.

Previous customer service experience is a strong plus.