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Progressive Insurance Customer Service Jobs in Columbus, GA

OLUSEGUN ORGANIZATION

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Remote Insurance Agent- No Experience Necessary!

Columbus, GA · Remote

$46K - $155K/yr

Previous experience in insurance, customer service, or other related HR fields is a plus * Ability to build rapport with clients * Strong negotiation skills * Excellent written and verbal ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... weekly progress reports and maintaining daily and weekly standards • Assisting in meeting ... The qualified Customer Service Representative is required to be present and prompt on all scheduled ...

Local Finance

Customer Service Rep.

Opelika, AL

$13.75 - $18.75/hr

... progress reports and maintaining daily and weekly standards Assisting in meeting standards in ... The qualified Customer Service Representative is required to be present and prompt on all scheduled ...

U-Haul

Customer Service Representative

Auburn, AL · On-site

$13.25 - $18.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Columbus, GA

$14.25 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Columbus, GA · On-site

$14.25 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Auburn, AL · On-site

$13.25 - $18.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Auburn, AL · On-site

$13.25 - $18.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Columbus, GA · On-site

$14.25 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Auburn, AL · On-site

$13.25 - $18.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Auburn, AL · On-site

$13.25 - $18.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

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Progressive Insurance Customer Service information

See Columbus, GA salary details

$8

$16

$24

How much do progressive insurance customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for progressive insurance customer service in Columbus, GA is $16.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.
What are popular job titles related to Progressive Insurance Customer Service jobs in Columbus, GA? For Progressive Insurance Customer Service jobs in Columbus, GA, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Columbus, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Columbus, GA are:
What cities near Columbus, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Columbus, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,997 per year, or $16.8 per hour.

Remote Insurance Agent- No Experience Necessary!

OLUSEGUN ORGANIZATION

Columbus, GA • Remote

$46K - $155K/yr

Full-time

Medical, Dental, Life

Re-posted 29 days ago

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Job description

We are seeking a Remote Insurance Agent- No Experience Necessary! to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients via zoom. This position is fully remote and it is a 100% commission sales position in the first year only. Our agents earn Residual income starting year 2.

Bilingual: French and Spanish speakers to better serve our diverse client base.

Responsibilities:

  • Present and sell insurance policies to new and existing clients via zoom
  • Develop and calculate suitable plans based on clients' needs
  • Our agents specializes in mortgage protection, final expense, college education, paycheck protection etc
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement
  • Attend ongoing training session

Qualifications:

  • Previous experience in insurance, customer service, or other related HR fields is a plus
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask

Company Description

Globe life has an existing 18 million existing customers in the entire country making Globe life the only insurance company with the most existing Customers. One of Globe life companies is American Income Life.
American Income Life is one of the largest providers of supplemental coverage to labor unions, credit unions, and associations. We operate in all 49 US states, the District of Columbia, and in New Zealand. We are a wholly-owned subsidiary of Globe Life, an S&P 500 company traded on the New York Stock Exchange under the symbol GL. We have relationships with 30,000+ Groups nationwide with millions of members currently needing our services.