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Progressive Insurance Customer Service Jobs in Columbus, GA

Security Finance

Customer Service Representative

West Point, GA

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

West Point, GA · On-site

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

West Point, GA · On-site

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Columbus, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... auto insurance coverage. OTHER FUNCTIONS AND RESPONSIBILITIES i. Solicit loans over the telephone ...

Precision Tune Auto Care

Customer Service Advisor

Opelika, AL · On-site

$12 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto ... Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date

Circle K

Customer Service Representative

Hamilton, GA · On-site

$12 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Valley, AL · On-site

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Lafayette, AL · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Columbus, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... auto insurance coverage. OTHER FUNCTIONS AND RESPONSIBILITIES i. Solicit loans over the telephone ...

Circle K

CSR

Pine Mountain, GA · On-site

$12 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Opelika, AL · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Lafayette, AL · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Columbus, GA · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Columbus, GA

Progressive Insurance Customer Service information

See Columbus, GA salary details

$8

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$24

How much do progressive insurance customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for progressive insurance customer service in Columbus, GA is $16.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Columbus, GA?

For Progressive Insurance Customer Service jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Columbus, GA look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Progressive Insurance Customer Service jobs?

Cities near Columbus, GA with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,997 per year, or $16.8 per hour.

Customer Service Representative

Security Finance

West Point, GA

$13.75 - $18.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Security Finance rating

7.3

Company rating: 7.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

124th of 150 rated financial services

Job description

Description

  • Do you thrive on making a positive, lasting impact on people?
  • Do you have customer service experience?
  • Are you looking for an opportunity to learn a new industry, with paid on the job training?
  • Do you want multiple opportunities to advance your career?
  • Do you want to work in an open, office environment?

You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest!

In this role, you can expect to: 

  • Provide outstanding customer service both on the phone and in-person.
  • Market for new and continued customer business.
  • Prepare and process loans and income tax returns.

We offer:   

  • TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
  • An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
  • Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals!
  • Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
  • Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.

We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.

Come Begin Your Story! Apply today!

What Security Finance employees say

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