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Progressive Insurance Customer Service Jobs in Decatur, GA

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for progressive insurance customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive customer service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and account management, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but workload and performance expectations vary by location and team. Overall, it can be a stable entry-level position for those interested in the insurance industry.
What job categories do people searching Progressive Insurance Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Decatur, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you

Insurance Customer Service Specialist

Haven Insurance Group

Atlanta, GA • On-site

$36K - $50K/yr

Full-time

Retirement, PTO

Posted 13 days ago

Job description

Customer Service Representative (Personal Lines) – Haven Insurance Group

About Us
We are a growing independent insurance agency dedicated to providing exceptional service to our clients. With a strong focus on personal lines insurance, we pride ourselves on building lasting relationships and delivering tailored solutions. We are looking for a motivated and detail-oriented Customer Service Representative (CSR) who can also assist with some light office management responsibilities.

Position Overview
The CSR will play a vital role in supporting our personal lines department by servicing existing clients, assisting producers, and ensuring smooth day-to-day office operations. This role is ideal for someone who enjoys helping people, has strong organizational skills, and can wear multiple hats in a fast-paced environment.

Key Responsibilities

Customer Service – Personal Lines

  • Respond to client inquiries by phone and email in a timely and professional manner
  • Process policy changes, endorsements, renewals, and certificates of insurance
  • Assist clients with billing questions, ID card requests, and claims reporting
  • Provide proactive client follow-up to ensure satisfaction and retention
  • Support producers and agents with account management

Office Management Tasks

  • Receive, sort, and distribute incoming mail
  • Prepare outgoing correspondence and packages
  • Make bank deposits and maintain accurate records
  • Manage office supplies and ensure common areas remain organized
  • Assist with scheduling and other administrative tasks as needed

Qualifications

  • Prior experience in personal lines insurance (agency or carrier) strongly preferred
  • Active Property & Casualty license a plus (or willingness to obtain within the first year)
  • Strong customer service and communication skills
  • Detail-oriented with excellent organizational and multitasking abilities
  • Proficient with Microsoft Office Suite and agency management systems (experience with Applied Epic, AMS360, or similar a plus)

What We Offer

  • Competitive salary commensurate with experience
  • 401k
  • Opportunities for professional development and licensing support
  • Collaborative, team-oriented work environment
  • The chance to grow with a locally owned, independent agency that values its employees and clients

Company Description

Since 2012, Haven Insurance Group continues to be one of the fastest growing privately held insurance brokerage firms in Atlanta. From our office in Atlanta, we can place business in Georgia and a dozen other states. We have separate departments for Personal Lines; to include auto, home, liability, life, and disability, as well as Commercial Lines
In addition to our experience as an agency we also have 28 years of claims experience. This allows us to not only help get the most competitive policy for a client’s situation, but also be able to help if a claim occurs.