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Progressive Insurance Customer Service Jobs in Decatur, GA

Tesla

Customer Service Representative

Tucker, GA · On-site

$15 - $20.50/hr

... progressive vehicle brands in the world. This position will involve supporting the Internal ... Short-term and long-term disability insurance (90 day waiting period) * Employee Assistance Program

Robert Half

Customer Service Representative

Alpharetta, GA · On-site

$24 - $28.85/hr

... progress of open orders and proactively address delays, discrepancies, or delivery concerns to ... customer service within a fast-paced call center, order management, or supply chain support ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Decatur, GA

Progressive Insurance Customer Service information

See Decatur, GA salary details

$9

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$26

How much do progressive insurance customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for progressive insurance customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How hard is it to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and a good work ethic tend to have better chances of being hired, as the company values professionalism and problem-solving abilities.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and incentives.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

How much does Progressive work from home pay?

Progressive Customer Service representatives working from home typically earn an hourly wage ranging from $14 to $20, depending on experience and location. The role may also include performance-based incentives and benefits such as health insurance and paid time off.

How much do insurance agents make with Progressive?

Progressive insurance agents typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Many agents also receive commissions and bonuses based on their sales, which can significantly increase total earnings. Success in this role often requires strong customer service skills and product knowledge.
What job categories do people searching Progressive Insurance Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Decatur, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service -Remote - Insurance Sales

The Corham Agency | Financial Advisory

Atlanta, GA • Remote

Other

Posted 25 days ago

Job description

About Us: The Corham Agency is a growing life, health, and financial services agency committed to educating and empowering individuals and families to make confident decisions about their financial protection. We lead with integrity, service, and education—never pressure.

Role overview: We are seeking motivated, client-focused professionals for a remote Customer Service & Insurance Sales role. This 100% commission-based position combines consultative sales with ongoing client support. It is ideal for self-driven individuals who value flexibility, income potential, and meaningful client relationships.

Key responsibilities:

  • Consult with prospects and clients to assess life, health, and financial protection needs.
  • Explain insurance and financial product options clearly, ethically, and with a client-first approach.
  • Present customized solutions, including life and health insurance, and related financial products.
  • Assist clients with applications, onboarding, policy servicing, and renewals.
  • Maintain long-term client relationships through proactive follow-ups and regular outreach.
  • Respond to client inquiries via phone, email, and virtual meetings in a timely manner.
  • Document client interactions and manage follow-ups using CRM systems.
  • Stay current on product offerings, underwriting guidelines, and relevant industry updates.
  • Collaborate with agency leadership and support teams to meet individual and team performance goals.

Requirements:

  • Strong verbal and written communication skills and professional interpersonal demeanor.
  • Customer service, sales, call center, or client support experience; insurance or financial services experience preferred.
  • Self-motivated and able to work independently in a remote environment.
  • Coachable attitude with a willingness to learn sales, service, and compliance processes.
  • Organizational skills and attention to detail; ability to manage multiple client relationships.
  • Reliable internet connection and phone access for remote work.

Preferred qualifications:

  • Existing life or health insurance license(s) or willingness to obtain licenses as required.
  • Proven track record of meeting sales or service targets in a commission-based role.

What we offer:

  • Fully remote work with a flexible schedule.
  • 100% commission compensation structure with strong income potential tied to performance.
  • Supportive agency leadership and collaborative team environment.
  • Opportunities for professional growth through ongoing training and mentorship.
  • Purpose-driven work helping clients protect their financial well-being.