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Progressive Insurance Customer Service Jobs in Decatur, GA

TEKsystems

Customer Service Representative

Alpharetta, GA · On-site

$20/hr

Generate reports, update driver records, and distribute insurance cards * Contact drivers via email ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Customer Service Representative

Alpharetta, GA · Hybrid

$20 - $21/hr

... customers and insurance partners Navigate multiple systems while maintaining accuracy and ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

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Progressive Insurance Customer Service information

See Decatur, GA salary details

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$26

How much do progressive insurance customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for progressive insurance customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive customer service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and account management, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but workload and performance expectations vary by location and team. Overall, it can be a stable entry-level position for those interested in the insurance industry.
What job categories do people searching Progressive Insurance Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Decatur, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you

Customer Service Property & Casualty Insurance Agent

Chatman & Associates Inc

Avondale Estates, GA • On-site

$40K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted 7 hours ago

Job description

Join Chatman & Associates Inc, a vibrant company dedicated to providing top-notch customer service in the heart of Avondale Estates, Georgia. We are eager to welcome an enthusiastic Property & Casualty Insurance Agent to our dedicated team. Our company prides itself on maintaining a friendly and inviting atmosphere, ensuring our clients feel valued and understood. As an in-office role, this position offers the opportunity to interact directly with the community we serve, fostering genuine relationships and delivering personalized insurance solutions. Your role as an insurance agent will be pivotal in guiding clients through the insurance process, ensuring they receive tailored plans that best fit their needs. If you are passionate about customer service and wish to make a real impact within a positive and supportive environment, consider joining us at Chatman & Associates Inc to further your career in insurance.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Health Insurance

Retirement Plan

Mon-Fri Schedule


Responsibilities

Customer Engagement: Actively engage with clients to understand their insurance needs and provide tailored solutions. Must be proficient in Insurance Reviews

Policy Management: Keep track of client policies, ensuring updates and changes are executed efficiently.

Claims Assistance: Assist clients in navigating the claims process, ensuring timely and satisfactory resolutions.

Risk Assessment: Evaluate clients' insurance requirements, offering advice on suitable coverages based on assessed risks.

Problem Solving: Address client concerns and inquiries, providing accurate information and practical solutions.

Industry Expertise: Stay current with changes and trends in the insurance industry to offer informed guidance to clients.


Requirements

Licensing: Candidate: Must possess an active Property & Casualty Insurance License.

Experience: Prior experience in customer service and Insurance is required..

Communication Skills: Excellent verbal and written communication abilities.

Customer Service: Strong commitment to delivering exceptional service and exceeding client expectations.

Problem-Solving: Ability to analyze customer needs and provide effective solutions.

Team Collaboration: Capable of working collaboratively with colleagues in an office setting.

Tech Skills: Proficiency in using computer applications and CRM software.