ZipRecruiter

Log In

1

Progressive Insurance Customer Service Jobs in Decatur, GA

Sonsoftinc

Customer Service Representative

Alpharetta, GA

$15.50 - $21.25/hr

... insurance. Customer Service Representatives also enjoy a defined career path with promotional ... opportunities; a casual work environment; paid company holidays; 24 hours paid sick time; and 14 ...

Calidad Insurance

Bilingual Insurance Agent/CSR*

Atlanta, GA · On-site

$15.50 - $19.25/hr

Join Calidad Insurance! at their Atlanta Locations! Why You'll Love Working With Us: * Make a ... What You Bring: * Experience: in customer service or sales. * Skills: Outstanding verbal ...

OLUSEGUN ORGANIZATION

Be Seen First

Remote Insurance Agent- No Experience Necessary!

Atlanta, GA · Remote

$46K - $155K/yr

Previous experience in insurance, customer service, or other related HR fields is a plus * Ability to build rapport with clients * Strong negotiation skills * Excellent written and verbal ...

next page

Showing results 1-20

People also search for

All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Decatur, GA

Progressive Insurance Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for progressive insurance customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive customer service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and account management, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but workload and performance expectations vary by location and team. Overall, it can be a stable entry-level position for those interested in the insurance industry.
What job categories do people searching Progressive Insurance Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Decatur, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Personal Lines Insurance CSR (Account Manager)

Personal Lines Insurance CSR (Account Manager)

Biltmore Insurance

Tucker, GA • On-site

$42K - $57K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary: As a dedicated personal lines account manager in office at our Tucker location, you will deliver comprehensive, cost-effective insurance products that serve our clients insurance needs and build long-term relationships with our clients and insurance carrier partners. Job Duties and Responsibilities: 1. Client Management and Support a. Independently manage new client submissions, applications, renewals, endorsements, audits, and assist with client presentations as well as maintaining accurate client data in Biltmore's agency management system. b. Lead Biltmore's efforts to provide best in class client service, by being the subject matter experts on the insurance coverage Biltmore provides ensuring the ability to answer insured's questions and concerns regarding coverage, claims, and billing. c. Collect insurer quotations, negotiate rates, order loss runs, provide analysis. Responsible for ordering renewals, including binders, invoicing, premium financing as needed. Receive insurance policies and review for accuracy and make corrections as needed. d. Assist clients in reporting claims to carriers. e. Answer any client coverage questions and review insurance provisions within contracts and advise appropriately. 2. Business Development a. Cross-sell existing Biltmore personal lines clients as well as selling to potential new clients. b. Providing support to producers selling new personal lines business. 3. Miscellaneous a. Respond to client's needs by producing binders, certificates of insurance policies, etc. b. Ad hoc tasks assigned by management. What you will receive:
  • Excellent benefits
  • 11 Paid Holidays
  • Bonus opportunity based on location growth.
  • 16 days of PTO
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply