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Progressive Insurance Customer Service Jobs in Decatur, GA

Colony Roofers

Customer Service Representative

Atlanta, GA · Hybrid

$40K - $55K/yr

Dental insurance * Health insurance * Opportunity for advancement * Training & development * Vision insurance Customer Service Representative Atlanta, GA | Full-Time | Hybrid Opportunity | $40,000 ...

Colony Roofers

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Benefits: 401(k) Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Customer Service Representative Atlanta, GA | Full-Time | Hybrid Opportunity ...

Sonsoftinc

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

... insurance. Customer Service Representatives also enjoy a defined career path with promotional ... opportunities; a casual work environment; paid company holidays; 24 hours paid sick time; and 14 ...

Calidad Insurance

Bilingual Insurance Agent/CSR*

Atlanta, GA · On-site

$15.50 - $19.25/hr

Join Calidad Insurance! at their Atlanta Locations! Why You'll Love Working With Us: * Make a ... What You Bring: * Experience: in customer service or sales. * Skills: Outstanding verbal ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Decatur, GA

Progressive Insurance Customer Service information

See Decatur, GA salary details

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$26

How much do progressive insurance customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for progressive insurance customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How hard is it to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and a good work ethic tend to have better chances of being hired, as the company values professionalism and problem-solving abilities.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and incentives.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

How much does Progressive work from home pay?

Progressive Customer Service representatives working from home typically earn an hourly wage ranging from $14 to $20, depending on experience and location. The role may also include performance-based incentives and benefits such as health insurance and paid time off.

How much do insurance agents make with Progressive?

Progressive insurance agents typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Many agents also receive commissions and bonuses based on their sales, which can significantly increase total earnings. Success in this role often requires strong customer service skills and product knowledge.
What job categories do people searching Progressive Insurance Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Decatur, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.
Customer Service Representative

Customer Service Representative

Colony Roofers

Atlanta, GA • Hybrid

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance

Customer Service Representative
Atlanta, GA | Full-Time | Hybrid Opportunity | $40,000 - $55,000 based on experience
Join a Growing Roofing Company with Real Career Growth
Colony Roofers is seeking a Customer Service Representative to become the voice of our company and support our growing sales team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and is comfortable using technology to stay organized and efficient.
You'll begin working in our Atlanta office while learning about our systems and processes, with the opportunity to transition into a flexible hybrid schedule as you become successful in the role.
If you're personable, tech-savvy, and looking for a long-term opportunity with room to grow, we'd love to meet you.
What You'll Do
  • Answer inbound customer calls and provide exceptional service
  • Make outbound calls to leads from marketing and referral sources
  • Schedule appointments for our sales team
  • Register customer warranties after project completion
  • Maintain customer records and update company systems
  • Track sales metrics and reporting data
  • Assist with administrative tasks that support company growth
  • Communicate effectively with customers, sales representatives, and leadership
What We're Looking For
  • Strong customer service and communication skills
  • Professional and friendly phone presence
  • Comfortable learning and using technology, software, and AI tools
  • Organized with strong attention to detail
  • Ability to multitask and prioritize effectively
  • Positive attitude and willingness to adapt in a growing company
  • Self-motivated and dependable
Preferred Qualifications
  • Customer service experience
  • Call center, scheduling, administrative, or office support experience
  • Experience in roofing, construction, home services, or sales support is a plus but not required
  • Experience using CRM software is preferred
Why Join Colony Roofers?
  • Flexible hybrid work opportunity after training
  • Supportive and collaborative team environment
  • Growing company with advancement potential
  • Opportunity to build a career, not just work a job
  • Make a direct impact on customer experience and company success
Ready to join a team that values great people and great customer service? Apply today!

Flexible work from home options available.