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Progressive Insurance Customer Service Jobs in Georgia

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for progressive insurance customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Georgia?

For Progressive Insurance Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Georgia look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Progressive Insurance Customer Service jobs?

Cities in Georgia with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Insurance Customer Service

Jefferson, GA • On-site

Douglas Bennett Insurance
51 - 200 employees
Learn more about Douglas Bennett Insuranceexternal

$45K - $55K/yr

Full-time

PTO

Re-posted 7 days ago

Job description

Douglas Bennett Insurance is a small, personable agency that thrives on open communication, exceptional customer service, and unwavering integrity. We are committed to cultivating growth, setting clear procedures, and maintaining a collaborative environment. Our team is driven by conviction, efficiency, and attention to detail, ensuring that every client experience is handled with care and professionalism.

We’re looking for a Insurance Customer Service Rep to join our dedicated team. This position focuses on building relationships, retaining clients, and delivering top-notch service.

At our agency, we take a thoughtful and selective approach when choosing our clientele. This allows us to foster a more balanced and less stressful work environment, which is a key priority for us. Employees love our open communication, structured procedures, and dedication to their growth. Here you’re not just part of a team—you’re part of a family that values excellence and integrity. Take the next step in your career and apply today to join our mission-driven agency!

The base pay for licensed individuals is $45,000–$55,000 annually based on experience, with opportunities for professional growth.

Responsibilities
  • Handle payments and billing questions efficiently
  • Process policy changes and endorsements promptly
  • Deliver professional, friendly customer service to all clients
  • Build and nurture strong client relationships.
  • Conduct account reviews.
Requirements
  • Property Casualty license preferred or must obtain within 30 days of hire.
  • Licensing assistance available
  • Proficiency in technology and typing skills.
  • Critical thinking abilities and a solution-oriented mindset.
  • Team-oriented with professional phone and office etiquette.
  • Commitment to delivering extraordinary customer service.
Benefits
Paid Time Off (PTO)###Monday - Friday (9am - 5pm) Work Schedule###Pay Raise Opportunities###Paid Continuing Education###Employee Appreciation Lunchs###Espresso Machine###Ongoing Training###Weekends Off###Paid Holidays###Paid Gym Memberships###Free Coffee###Appreiciation lunches ###Daily team meetings ###Collaborative environment ###