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Progressive Customer Service Jobs in Georgia (NOW HIRING)

Harris

$17/hr

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service ... Document (written/on-line) all calls while in progress. * Transfer calls to employees in other ...

Harris

$17/hr

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service ... Document (written/on-line) all calls while in progress. * Transfer calls to employees in other ...

Smurfit Westrock

Coord, Customer Service

Smyrna, GA · On-site

$17.50 - $23/hr

... informed of order progress or changes. * Run backorder reports and update the ERP system ... Customer service experience in a manufacturing industry preferred. * Self-motivated with a ...

Smurfit Westrock

Coord, Customer Service

Smyrna, GA · On-site

$17.50 - $23/hr

... informed of order progress or changes. * Run backorder reports and update the ERP system ... Customer service experience in a manufacturing industry preferred. * Self-motivated with a ...

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Progressive Customer Service information

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How much do progressive customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for progressive customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What are the most commonly searched types of Progressive Customer Service jobs in Georgia?

The most popular types of Progressive Customer Service jobs in Georgia are:

What are popular job titles related to Progressive Customer Service jobs in Georgia?

For Progressive Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Progressive Customer Service jobs in Georgia look for?

The top searched job categories for Progressive Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Progressive Customer Service jobs?

Cities in Georgia with the most Progressive Customer Service job openings:

Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Senior Manager, Customer Experience & Service

Atlanta, GA • On-site

Nbutexas
See more jobs at Nbutexasexternal

$95K - $115K/yr

Other

Posted 4 days ago

Job description

We are seeking a Senior Manager, Customer Experience & Service to build and lead the customer experience function for a rapidly growing specialty retail and ecommerce organization. This is a unique opportunity for a hands‑on builder who can create scalable systems, processes, technology, and service standards across retail stores, ecommerce, live commerce, phone, email, and digital channels.

Senior Manager, Customer Experience & Service Benefits and Compensation:
  • Base Salary: $95,000–$115,000
  • Full‑time, exempt leadership opportunity
  • High‑visibility role with exposure to executive leadership
  • Opportunity to build a Customer Experience function from the ground up
  • Significant ownership over CX strategy, systems, technology, and processes
  • Opportunity to build and develop a future Customer Experience team
  • Join a growing organization expanding across multiple retail and digital channels
Senior Manager, Customer Experience & Service Requirements & Qualifications:
  • 7+ years of progressive customer service, customer experience, retail operations, ecommerce operations, contact center, or related experience
  • 3+ years leading customer service or customer experience teams
  • Proven experience supporting customers across multiple channels
  • Experience with CRM, ticketing, phone, call-routing, or customer communication systems
  • Demonstrated success building processes and infrastructure within a growing organization
  • Strong service recovery, escalation management, and conflict‑resolution skills
  • Ability to establish and measure KPIs including CSAT, response time, resolution time, first‑contact resolution, ticket volume, and escalation trends
  • Strong analytical skills with the ability to identify recurring customer pain points and operational root causes
  • Ability to partner across Retail, Ecommerce, Shipping, Inventory, Technology, Finance, and other operational teams
  • Develop clear ownership and escalation procedures to ensure customer issues reach the appropriate team and are resolved quickly
  • Build standardized service procedures, service‑level expectations, and customer communication standards
  • Own and improve phone routing, customer communication workflows, and escalation paths
  • Build a formal Voice of the Customer program and translate feedback into actionable operational improvements
  • Develop consistent service recovery guidelines for refunds, replacements, credits, shipping issues, and sensitive customer situations
  • Build reporting and dashboards that provide leadership with visibility into customer experience performance and recurring operational issues
Senior Manager, Customer Experience & Service Preferred Background & Skills:
  • Ecommerce customer service experience
  • Multi‑unit retail or consumer‑facing business experience
  • Experience building or scaling a customer experience function in a high‑growth organization
  • Omnichannel experience across physical retail, ecommerce, phone, email, digital, marketplaces, or live commerce
  • Experience implementing or optimizing CRM, ticketing, phone, chat, knowledge base, or customer support technology
  • Experience with Voice of the Customer, CSAT, NPS, or similar customer experience programs
  • Experience developing customer service training and quality assurance programs
  • Experience building and developing customer service teams as business volume grows
  • Specialty retail, collectibles, marketplaces, live commerce, or enthusiast‑driven consumer experience is a plus
  • Hands‑on, builder mentality with the ability to move comfortably between strategy and execution
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