Program Support Assistant Jobs in O Fallon, IL (NOW HIRING)

Job Description:

Job Title: Program Assistant

Location: Saint Louis, Missouri

Department: CB Adult Community Services

Employment Type: Full Time

Job Summary:
Join our compassionate and collaborative team as a Program Assistant, where you will support the daily operations of a multidisciplinary behavioral health program. This role offers the opportunity to make a meaningful impact by ensuring smooth administrative operations, coordinating client services, and supporting communication between staff, clients, and community partners. If you are organized, detailoriented, and passionate about helping others, this position provides an excellent opportunity to grow within a missiondriven organization.

In this role, you will assist with intake processes, scheduling, documentation, and frontline communication, helping ensure timely and efficient service delivery. You will also serve as a key point of contact, supporting clients and assisting in deescalating situations until clinical staff are available.

This position offers...
Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement - Company paid for work-related travel
Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and promoting a collaborative workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
Coordinate and maintain daily, weekly, and monthly schedules for clients and team operations
Participate in team staffing meetings and assist with program coordination
Manage intake and referral processes, ensuring accurate and timely completion of documentation
Maintain client charts and records in compliance with regulatory and organizational standards
Record admissions and discharges and assist with data tracking and reporting
Collect and organize data for program metrics and reporting
Serve as a point of contact for clients, families, and community partners
Greet visitors and provide a professional, welcoming environment
Manage incoming calls, triage requests, and assist with deescalation when needed
Facilitate communication between team members, clients, and external resources
Maintain and monitor phone systems and office equipment
Order and manage office supplies and coordinate maintenance needs
Track vehicle usage, mileage, and ensure proper documentation
Ensure accurate and complete completion of screening and admission paperwork
Provide administrative support to ensure efficient program operations
Perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:
Education and/or experience in human services, healthcare administration, or office support preferred

Additional Qualifications:
Must have a valid driver's license with an acceptable driving record and current auto insurance
Strong organizational and timemanagement skills
Ability to manage multiple tasks and meet deadlines
Excellent verbal and written communication skills
Ability to build rapport with diverse populations
Strong attention to detail and accuracy
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Ability to maintain confidentiality and handle sensitive information

Physical Requirements
Ability to exert up to 10 pounds of force occasionally
Ability to perform repetitive hand, finger, and arm movements for typing and documentation
Ability to sit for extended periods with occasional walking or standing
Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.