Program Manager Process Improvement Jobs in Connecticut

Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
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Program Manager, EPMO
Job Purpose
As a Program Manager, you will be the primary point of accountability to business partners and other parties for project planning, day-to-day execution, management, implementation, readiness, and reporting of large and significant projects or small to medium programs (typically up to $10M) where scope is subject to change, contains high complexity, and high degree of risk, large number of resources, and complex organizational change issues that support moderate to complex business unit or corporate goals.
In every case, project/program objectives address complex business goals. The projects/programs will span multiple business and/or technology areas. Accountable to manage and monitor project tasks and controls during portfolio planning, project planning, and delivery activities to ensure on-time and quality outcomes are met within scope and budget. Work with a high degree of autonomy and apply expert/leading project and program management knowledge, skills, tools, and techniques to project deliverables, processes, communications, presentations to meet or exceed stakeholder needs and expectations. Understand, apply, promote, and contribute to Voya delivery methodologies, standards, and tools.
Key Responsibilities
Program & Project Management

• Develop and maintain a product delivery roadmap and drive the execution of various cross-business / cross-functional initiatives in conjunction with business, product, and technology leaders. Follow enterprise and/or bring leading project management framework, processes and discipline.
• Proactively manage program/project-level risks, issues, assumptions, dependencies, and financials, identifying systemic trends and driving timely resolution and alignment at the appropriate leadership level.
• Develop and deliver executive level communications, including program/project health views, risk narratives, dependency analyses, investment tradeoffs, and outcome reporting.
• Partner with legal, risk and compliance (LRC) stakeholders to ensure compliance, transparency, and effective escalation.
• Ensure delivery health and execution performance are clearly linked to business value, financial outcomes, and strategic objectives.
• Proactively identify systemic risks and sponsor enterprise-level improvements.

Change Management & Adoption Leadership

• Drive the enterprise change management framework for portfolio and delivery initiatives, including standards, artifacts, checkpoints, and governance expectations.
• Embed change and adoption planning into the delivery lifecycle, ensuring alignment between technical milestones, business readiness, and adoption outcomes.
• Partner with Business, Technology, HR, Communications, and Change practitioners to ensure stakeholder engagement, readiness, and sustainment for major initiatives.
• Ensure change impacts, risks, and adoption metrics are visible, measured, and actively managed alongside delivery performance.
• Reinforce accountability by clearly distinguishing framework ownership (EPMO) from execution ownership (Business sponsors).

Reporting & Analytics

• Develop and maintain comprehensive program/project dashboards, and performance reports for executive visibility.
• Provide actionable insights to adjust strategies, prioritize scope, and optimize resource allocation. Ensure accurate and timely communication of progress, risks, and mitigation plans.

Financial Stewardship

• Coordinate program-level business case governance (value hypotheses, cost estimates, benefits, risk, sensitivity) with Business and Technology Leads.
• Partner with Finance to manage annual planning, quarterly re-forecasts, and in-year investment trade-offs.
• Track forecast accuracy, and investment health; drive transparency on burn, variance, and funding decisions.

Enterprise Partnership & Influence

• Act as a partner to Business, Technology, Finance, Risk, and Audit leaders.
• Shape executive discussions by distilling complex data into clear options, implications, and recommendations.
• Serve as a liaison between Leadership and project teams to ensure strategic alignment and timely delivery.
• Represent the EPMO in enterprise forums, steering committees, and governance bodies.

Qualifications

• Demonstrated ability and experience (5+ years) managing large and significant projects and/or small to medium programs (typically $4M-$10M)
• Strong executive presence with the ability to influence, challenge, and advise senior leaders.
• Proven experience of change management frameworks, delivery methodologies, financial governance, and performance measurement.
• Proven ability to drive organizational and mindset change.
• Critical thinker with demonstrated success of effectively leading execution and value through highly matrixed teams
• Enterprise mindset with strong strategic orientation
• Data-driven and outcome-focused
• Comfortable balancing rigor and speed
• Collaborative, clear, and decisive communicator
• Champion of continuous improvement and mod ern ways of working
• Bachelor's degree or master's degree, or related field or equivalent work experience required

Preferred

• Change Management certification a plus
• Experience driving analytics-led decision making and delivery performance optimization.

Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$100,070 - $157,470 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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