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Program Manager Contract Jobs in Worcester, MA (NOW HIRING)

MAPFRE

Vendor Program Manager (Hybrid)

Webster, MA · On-site

The Vendor Program Manager will monitor and manage performance metrics, provide structured ... Manage the contract and invoice repository. Lead the reconciliation of invoices, budget tracking ...

Cisco

NPI Supply Chain Program Manager (Hybrid)

Maynard, MA · On-site

$128K - $162K/yr

Meet the Team As part of the NPI team in CBM, the NPI Supply Chain Program Manager partners with ... Collaboration and coordination of supply with internal teams, Contract Manufacturers, wafer fabs ...

Cisco

NPI Supply Chain Program Manager (Hybrid)

Maynard, MA · On-site

$128K - $162K/yr

Meet the Team As part of the NPI team in CBM, the NPI Supply Chain Program Manager partners with ... Collaboration and coordination of supply with internal teams, Contract Manufacturers, wafer fabs ...

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All JobsProgram Manager Contract JobsProgram Manager Contract Jobs in Worcester, MA

Program Manager Contract information

See Worcester, MA salary details

$38.4K

$107.2K

$156.7K

How much do program manager contract jobs pay per year?

As of Jun 9, 2026, the average yearly pay for program manager contract in Worcester, MA is $107,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $132,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Program Manager Contract position, and why are they important?

To thrive as a Program Manager Contract, you need strong project management abilities, expertise in contract negotiation, and a relevant degree or equivalent experience in business or a related field. Familiarity with project management software (such as MS Project or Asana), contract management systems, and certifications like PMP or Contract Management Certification are often preferred. Excellent communication, problem-solving, and stakeholder management skills are essential soft skills for this role. These competencies ensure smooth program delivery, compliance with contractual obligations, and effective collaboration with cross-functional teams.

What is the highest paid program manager?

The highest paid program managers typically work in large corporations or technology firms, earning salaries that can exceed $150,000 annually, with senior or executive-level roles reaching over $200,000 including bonuses and stock options. Factors such as industry, experience, certifications like PMP, and geographic location influence compensation levels.

What are the typical challenges faced by Program Manager Contracts and how can they be overcome?

Program Manager Contracts often face the challenge of balancing multiple projects while ensuring all contractual obligations are met on time and within budget. Navigating complex stakeholder requirements and adapting to changing project scopes are also common hurdles. Successful Program Managers overcome these by maintaining clear communication, prioritizing tasks effectively, and leveraging project management tools to track progress. Building strong relationships with clients, vendors, and internal teams is crucial to navigate and resolve challenges as they arise. Being proactive and detail-oriented can greatly contribute to success in this dynamic role.

What is a Program Manager Contract job?

A Program Manager Contract job is a temporary or fixed-term role where a professional oversees multiple related projects, ensuring alignment with business goals. These managers coordinate teams, manage budgets, mitigate risks, and drive project execution within a specified timeframe. Unlike full-time roles, contract positions typically focus on delivering specific outcomes within a limited duration. Program Manager Contractors may work for a company directly or through a consulting firm. Their expertise is critical in implementing strategic initiatives efficiently.

What are the most commonly searched types of Program Manager jobs in Worcester, MA? The most popular types of Program Manager jobs in Worcester, MA are:
What job categories do people searching Program Manager Contract jobs in Worcester, MA look for? The top searched job categories for Program Manager Contract jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Program Manager Contract jobs? Cities near Worcester, MA with the most Program Manager Contract job openings:
Program Manager Contract jobs near you
Infographic showing various Program Manager Contract job openings in Worcester, MA as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $107,226 per year, or $51.6 per hour.

Vendor Program Manager (Hybrid)

MAPFRE

Webster, MA • On-site

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

*This is a hybrid position, may consider remote for qualified candidates*
Are you a dynamic relationship-builder with a passion for operational excellence? Do you thrive in fast-paced environments where strategic partnerships and performance optimization make a real impact? Join Mapfre USA as our next Vendor Program Manager and play a pivotal role in shaping the success of our Enterprise Contact Center and Insurance Operations. This is your chance to lead high-visibility initiatives, strengthen key vendor relationships, and drive meaningful improvements across the organization.
Summary
Responsible for the execution, oversight, and continuous improvement of strategic vendor partnerships across Mapfre USA in support of the Enterprise Contact Center and Insurance Operations. In collaboration with leadership, this role will lead day-to-day governance of vendor relationships, ensuring all vendors are performing to contractual expectations and COPC-aligned standards for BPO vendors. The Vendor Program Manager will monitor and manage performance metrics, provide structured reporting and analysis, manage the full contract and invoice lifecycle, and support the execution of strategic initiatives.
Responsibilities
  • Serve as the day-to-day liaison with ECC and Insurance Operations vendors and BPO partners. Foster strategic relationships and ensure alignment with Mapfre goals.
  • Monitor contractual performance using defined metrics and KPIs including SLA adherence, budget compliance, and quality assurance.
  • Track and document vendor performance issues; request action plans and lead follow-up to resolution.
  • Closed-Loop Feedback System: Ensure that every vendor performance issue is tracked with a documented root cause analysis, action plan, and resolution timeline.
  • Provide structured support to vendors as designed by the COPC operating model.
  • Manage the contract and invoice repository. Lead the reconciliation of invoices, budget tracking, and vendor cost forecasting.
  • Monthly Governance Framework: Create a calendar of recurring vendor reviews with structured agendas including SLA review, variance root cause, invoice reconciliation, and forecasting.
  • Annual Vendor Reviews: Include formal year-end performance evaluations for each vendor, feeding into renewal or renegotiation decisions.
  • Action Plan Tracker: Maintain a live document of all open vendor action items and follow-ups.
  • Ensure adherence to schedules, shrinkage, and staffing expectations by monitoring performance against scheduling.
  • Resolve service escalations originating from internal departments or external customers in relation to vendor performance.
  • Support bid and RFP processes for new vendor selection and procurement.
  • Manage the onboarding and offboarding process for vendors, including operational readiness and knowledge transfer.
  • Partner with Workforce Management to ensure vendor staffing plans are accurate and support overall vendor strategy.
  • Lead vendor-side initiatives aligned with department goals, including pilot testing, performance remediation, and continuous improvement.
  • Represent the department in cross-functional projects involving vendor technology integrations, compliance, and customer experience enhancements.
  • Uphold COPC-aligned governance practices to ensure vendor performance is measured, documented, and optimized through continuous feedback loops.
  • Champion the Mapfre brand through effective vendor engagement, communication, and accountability.

Qualifications
  • Bachelor's Degree in a related field Preferred or Associate's Degree Required
  • 4-6 years of vendor management, BPO oversight, or operations leadership Preferred or 6-8 year of related experience with Associates Degree Required
  • Strong oral and written communication skills.
  • Excellent organizational and multitasking capabilities.
  • Proficiency in analytical reporting and metric interpretation.
  • Advanced skills in Microsoft Excel, PowerPoint, and business intelligence tools.

Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range $67,600 - $86,100
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.

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