Description
Company: GreatWater 360 Auto Care
Role: Operations Program Manager
Reports to: SVP of Revenue Management
Location: Remote
Average Salary: $65,000 - 75,000/annually
Position Summary
The Operations Programs Manager plays a critical role in driving revenue performance across GreatWater's shop network by owning the execution, optimization, and financial integrity of key operational programs. This role sits at the intersection of operations, revenue management, accounting, and B2B partnerships, ensuring programs are not only effectively deployed but also accurately tracked, reconciled, and continuously improved.
This individual will lead cross-functional coordination to maximize program adoption, ensure compliance with partner agreements, and drive measurable business outcomes at the shop level. Success in this role requires a strong understanding of end-to-end program lifecycles-from partner setup and shop onboarding to billing, reconciliation, and performance optimization.
Essential Functions
Program Partnering & Execution
- Partner on the full lifecycle of revenue-driving shop programs, from concept through launch, execution, and optimizationย
- Cross-functional partnering (Operations, Accounting, Revenue, and Field Leadership) to align program strategy with business goalsย
- Develop and manage program plans, including timelines, resources, and performance metricsย
B2B Partnership Management
- Serve as a primary liaison between GreatWater and certain key partners/vendorsย
- Ensure proper account setup, onboarding, and integration of partner programs within shop operations and acquisitions
- Drive shop-level adoption and utilization of programs to maximize service opportunities and revenue captureย
- Ensure compliance with all partner agreements, contracts, and program requirementsย
Financial Oversight & Reconciliation
- Oversee program-related financial processes including billing, invoicing, payment processing, and reconciliationย
- Partner with Accounting to ensure accuracy, transparency, and timeliness of financial transactions tied to programsย
- Identify discrepancies, resolve issues, and implement controls to improve financial integrityย
- Monitor program profitability and ROI, providing insights and recommendationsย
Shop Performance & Enablement
- Develop and implement best practices, training materials, and support resources to drive program execution at the shop levelย
- Partner with field teams to ensure consistent adoption, compliance, and effectiveness across locationsย
- Analyze shop performance data to identify opportunities for improvement and growthย
Program Optimization & Reporting
- Track and evaluate program performance using KPIs and operational metricsย
- Deliver regular updates and insights to leadership on program impact, risks, and opportunitiesย
- Continuously identify and implement enhancements to improve efficiency, adoption, and revenue outcomesย
Operational Support & Problem Solving
- Respond to program-related inquiries and resolve operational or financial issuesย
- Maintain accurate documentation of processes, workflows, and program detailsย
- Support additional initiatives as assigned by leadershipย
Requirements
Qualifications
- Bachelor's degree in business administration, Finance, or related field (or equivalent experience)ย
- 3+ years of experience in program management, operations, revenue management, or a related fieldย
- Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferredย
- Exposure to financial operations, billing, or reconciliation processes preferredย
Knowledge & Skills
- Strong understanding of cross-functional business operations and revenue driversย
- Demonstrated ability to manage programs that involve both operational execution and financial accountabilityย
- Excellent analytical skills with the ability to interpret data and drive actionable insightsย
- High attention to detail, particularly in financial tracking and reconciliationย
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environmentย
- Effective communicator with the ability to influence across departments and field teamsย
- Advanced proficiency in Microsoft Excel and working knowledge of Office Suite toolsย
- Ability to build relationships and collaborate with internal teams and external partnersย
- Process-oriented mindset with a focus on continuous improvementย
Work Environment & Physical Requirements:
- Remote office environmentย
- Ability to travel periodically to shop locations and partner sitesย
- Occasional evening or weekend work as business needs requireย
- Valid driver's license with satisfactory MVRย