Program Assistant Jobs in Memphis, TN (NOW HIRING)

Summary
The Management & Program Assistant (Analysis) will provide assistance to one of four Mental Health Section Chiefs; Deputy Chief, and Chief. The Management & Program Assistant (Analysis) will provide administrative leadership, oversight, and coordination of various administrative functions.
Learn more about this agency
Duties
Help
Duties include, but are not limited to the following:

• On occasion, the Management and Program Assistant may be required to assist with scheduling mental health appointments.
• The Management and Program Assistant may be required to provide administrative support in the clinical programs in the absence of the Program Support Assistant.
• Each Management and Program Assistant will serve as an ADPAC and support the staff in his or her designated area.
• Will complete miscellaneous administrative functions as assigned by the supervisor, including but not limited to: maintaining calendars, assisting service in meeting Joint Commission and other accreditation/policy requirements, maintaining Equipment Inventory Lists, taking meeting minutes, and coordinate actions related to hiring initiatives.
• Manage and submit all clinic profiles requests for the providers in his/her assigned section.
• Will use all available data warehouses and dashboards to monitor and report clinic utilization, no show rates, missed opportunities and other relevant reports to the mental health leadership team.
• The Incumbent will assist the Section Chief in setting productivity targets for the providers in his or her section.
• Assigns and oversees duties of temporary clerical assistants and work-study students.
• The incumbent will ensure all clinic practice management functions in his/her assigned area adheres to local, VISN, and VACO policies and procedures.
• Responsible for accumulating information, data analysis and planning necessary for administrative recommendations and/or decisions to implement efficient section management and resolving section problems.
• coordinate all actions pertaining to the VA Central Office Mental Health Hiring Initiative.
• Will serve as the liaison for professional and administrative activities to all other sections of the Mental Health Service and to the medical center, appropriate personnel in VHA Headquarters, other VAMC's, academic institutions, and community agencies for professional psychiatry training, practice standards, and psychiatry research.
• Maintains the calendar for the Section Chief and arranges non-patient appointment and meetings, including the coordination and distribution of; on-call, teaching rounds, and grand rounds schedules.
• Assumes all time and leave reports are submitted on time for the service, to include interns/fellows.
• Serves as a Timekeeper.

Work Schedule: Monday - Friday 8:00am - 4:30pm
Compressed/Flexible: Not Authorized
Telework: This position is not authorized for telework.
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Assistant (Analysis/OA)/PD50336A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Requirements
Help
Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/15/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to, is thorough when performing work and conscientious about attending to detail. Express information to individuals or groups effectively, and makes clear and convincing presentations. Works with clients and customers to assess their needs, provide information or assistance, and resolve their problems, Knowledge of planning, coordination and execution business functions. Writing in an organized manner.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.