Program Assistant Jobs in Chattanooga, TN (NOW HIRING)

Job Summary:
The Neuromuscular Program Coordinator at UT Erlanger Neurology will carry out responsibilities which ensure high quality, well-coordinated patient care. Administer vaccinations and monitor for adverse effects. Perform phlebotomy procedures and handle outside referral labs. Administer and coordinate care of medical equipment including feeding tubes, DME, and respiratory equipment. Order of labs, radiological studies, and referrals as dictated by ordering providers
The Coordinator is responsible for planning, coordinating, and evaluating services provided in the following areas; ALS Clinic, EDX Lab schedule, Neuromuscular physician schedule. The Coordinator is responsible for customer service initiatives, insurance pre-certifications, maintenance of EPIC schedule, quality metrics, coordination of care, including facilitation of diagnostic and therapeutic modalities.
The Coordinator will work closely with the Regional Manager, Clinic Medical Director, and Neuromuscular Program Director to ensure that supplies, documentation, billing, scheduling, treatment modalities, referrals, and other follow up activities related to the care of patients presenting to this program. The Coordinator is responsible for developing professional and community relationships that will enable the provision of care and support to those living with Neuromuscular Disease, such as ALS and their families.
The Coordinator must have highly developed verbal and written communication skills and the ability to work effectively with administrative, clinical and support staff to accomplish the goals of the program.
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices patient population. Participates in the practice's quality improvement process and performance evaluation.
Education:
Required:
Graduate from an accredited School of Nursing.
Preferred:
Experience:
Required:
Two (2) years of hospital or physician practice experience.
Preferred:
Experience with billing, insurance pre-certifications, clinic scheduling and other aspects related to patient care coordination
Position Requirement(s): License/Certification/Registration
Required:
Current Licensure to practice practical nursing in the State of Tennessee.
BLS completed prior to going to the unit/department and maintained going forward
Preferred:
Department Position Summary:
The Coordinator of the Neuromuscular Program is responsible for, but not limited to, the following:
Administer vaccinations and monitor for adverse effects
Perform phlebotomy procedures and handle outside referral labs
Understand drug pharmacology in order to respond to patient medication concerns
Administer and coordinate care of medical equipment including feeding tubes, DME, and respiratory equipment
Order of labs, radiological studies, and referrals as dictated by ordering providers
Makes phone calls to all patients in ALS Clinic who have an appointment 48 hours in advance in effort to reduce/eliminate cancelations and/or no-shows
EPIC scheduling for patients presenting to the clinic who cover all aspects of the Neuromuscular Program
Collaborate with Clinic Practice Manager to order necessary supplies and equipment for the program
Collaborate with the Administrative Team in clinical program goal setting, progress evaluations, and ongoing problem solving
Maintain relationships with various sources of Program funding. Collaborate with the Neuroscience Administrator to appropriately allocate funds available.
Participate in conferences, staff meetings, training courses related to the Program
Serve as a resource to staff related to the Program
Oversee follow up documentation and evaluations to ensure patients have what is needed once the clinic visit is complete and based on physician order
Assist with billing for the Program
Assist with insurance pre-certifications for the Program
Maintain excellent patient service relationships and represent Erlanger in a professionally in all work related interactions with vendors, community members and healthcare colleagues
Participates in ongoing training and assistance with medical record maintenance
Assists all patients presenting to the program through the system by acting as a patient advocate/navigator
Participates in team meetings/ patient conferences
Participates in quality improvement initiatives for the Program to include but not limited to data collection, health outcomes reporting, clinical audits, and programmatic evaluation
Coordinates continuity of referrals to/from providers
Assists in the evaluation of clinical care, utilization of resources, and development of new clinical tools, forms, policies and procedures
Maintains confidentiality with all aspects of information in accordance with Hospital, physician practice, State and Federal regulations
Communicates with community health organizations and personnel in effort to provide outreach and awareness of the Program
Documents and tracks clinic volume
Responds to telephone and email inquiries related to the Program
Provides navigation assistance with regard to transitioning or applying for insurance and/or benefits
Develops and maintains active, accurate referral resource files