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Project Manager, Professional Services
About The Role
We're looking for a Project Manager, Professional Services, to lead the successful delivery of complex software implementations for Kuali customers. This role is responsible for managing implementation projects from kickoff through go-live, ensuring projects are delivered on time, within scope, and aligned with customer expectations.
This is a remote individual contributor role.
As a Project Manager, you'll partner closely with customers and internal teams to coordinate project activities, manage timelines, facilitate communication, identify risks, and keep implementations moving forward. You'll play a key role in creating a positive customer experience while helping customers successfully adopt Kuali solutions.
This role is remote.
Who are we?
Kuali builds software solutions for higher education. We help our customers - colleges & universities - focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted. We are poised for high growth.
Our Culture
As a company, we are guided by our cultural values:
Iterate to evolve
Cultivate openness
Act with accountability
Assume the best
Practice humility
Deliver amazing experiences
Drive outcomes
At Kuali, we learn from and teach each other, we practice transparency and empathy, we delight in delivering value to our customers, and we WIN!
We've embraced distributed work for years-it's part of who we are. Many of our employees work remotely across the U.S., from Massachusetts to Seattle, while others collaborate in person at our office locations. We're intentional about creating a healthy, connected culture no matter where you work.
Key Responsibilities
Manage multiple customer implementation projects from kickoff through successful go-live.
Develop and maintain detailed project plans, timelines, milestones, and action items.
Coordinate project activities across customers, Professional Services consultants, Product, Support, and other internal teams.
Serve as the primary project contact for customers throughout the implementation lifecycle.
Monitor project progress, identify risks, and proactively communicate status updates and mitigation plans.
Facilitate recurring project meetings, document action items, and ensure accountability for deliverables.
Manage project scope, timelines, and customer expectations while helping resolve day-to-day implementation challenges.
Coordinate customer readiness activities, including training schedules, testing, and go-live planning.
Escalate project issues appropriately while working collaboratively to drive timely resolution.
Maintain accurate project documentation and provide regular status reporting.
Contribute ideas and feedback to improve implementation processes, templates, and delivery best practices.
About you
You align with Kuali's values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences.
You're a resourceful executor: You take a broad vision, collaborate on strategic priorities, and own the steps required to make it real, from planning to hands-on implementation.
You're calm under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with resilience.
You're collaborative and influential: You build trust quickly and communicate clearly across all levels of the organization.
You're organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture.
You thrive in remote environments: You know how to create alignment and connection across distributed teams.
You roll up your sleeves: You're comfortable being the 'doer of last resort' in a resource-constrained environment.
You have a broad experience: You've independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you.
Ideal candidates have experience with:
5+ years of project management experience delivering SaaS software implementations or other complex customer-facing projects.
Managing multiple concurrent implementation projects with cross-functional teams.
Building project plans, managing timelines, tracking deliverables, and coordinating customer communications.
Working with project management tools such as Jira, Asana, Smartsheet, Microsoft Project, or similar platforms.
Experience implementing enterprise software, preferably within higher education, ERP, finance, research administration, or other administrative systems.
Strong organizational, communication, and stakeholder management skills.
Experience working in remote, cross-functional teams.
Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, or similar platforms for meeting preparation, documentation, and project organization is a plus.
Perks
The opportunity to work to together with smart, passionate people to build a high growth, highly profitable SaaS company
Flexible remote work with no expectation of returning to an office setting
A truly exceptional benefits package, including 100% company-paid medical and dental insurance
100% 401(k) matching up to 4%
Paid Maternity/Parental leave
Flexible PTO - no accrual limits, no 'use it or lose it.' Just work with your manager to make sure the team's covered, and take the time you need to recharge.
Encouragement and support for ongoing learning and skill development
Recognition platform to celebrate contributions with meaningful incentives
Company retreats to connect, recharge, and collaborate
Kuali has been voted a top place to work for 9 years by the Salt Lake Tribune. In 2024 TIME Magazine honored us by naming Kuali to their list of the World's Top EdTech Companies, ranking us #99 overall and #37 in the US.
At Kuali, we value and respect individuals from all backgrounds, recognizing that a rich tapestry of experiences and perspectives fuels our success as a company and enriches our collective human experience.
Pay Range: $103,000 - $131,000 per year