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Professional Services Operations Manager Jobs (NOW HIRING)

Operations Manager

Beltsville, MD ยท On-site

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning ... If you know how to turn a group of talented HVAC and plumbing professionals into a high-performing ...

Operations Manager Location: Dallas, TX - Onsite Travel: 50% About Accelevation At our core ... Serve as a key conduit between project teams and Professional Service Groups. * Lead people ...

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Operations Manager

Cleveland, OH ยท On-site

$56K/yr

The Operations Manager is responsible for providing leadership and oversight of all branch ... member service, effective team performance, and a positive, professional branch culture.

Operations Manager

Birmingham, MI ยท On-site

$70K - $130K/yr

Operations Manager Location: Remote (work from home) Employment Type: Full-Time Compensation: Base ... Ensure Service Level Agreement (SLA) compliance and client satisfaction * Monitor project progress ...

Professional development through online training and continuous learning * Collaborative, customer ... College education or equivalent experience with a focus on Information Technology, Management ...

Operations Manager

Lexington, KY ยท On-site

$75K - $85K/yr

... concerns, service issues, and operational challenges in a timely and professional manner ... Experience leading teams and managing operational performance metrics preferred. Knowledge, Skills ...

Operations Manager

Troy, MI ยท On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Director, Professional Services Location: Remote with 75% travel Travel Expectations: 75% travel to ... Conduct regular coaching, performance management, and talent development. Operational Excellence

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Professional Services Operations Manager information

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$31K

$63.5K

$118.5K

How much do professional services operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for professional services operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a professional services operations manager?

A Professional Services Operations Manager oversees the day-to-day activities and processes of a professional services organization, ensuring that projects are delivered efficiently and client expectations are met. They coordinate between teams, manage resources, optimize workflows, and implement best practices to improve service delivery. Additionally, they often handle budgeting, reporting, and the development of operational strategies to support business growth and customer satisfaction.

What are the key skills and qualifications needed to thrive as a professional services operations manager?

To excel as a Professional Services Operations Manager, you need expertise in project management, resource allocation, process improvement, and a relevant degree in business or a related field. Familiarity with PSA (Professional Services Automation) tools, CRM platforms, and certifications such as PMP or ITIL are commonly required. Strong leadership, analytical thinking, and effective communication are essential soft skills for driving team performance and managing client expectations. These skills ensure optimal service delivery, operational efficiency, and successful client outcomes in a fast-paced professional services environment.

What are common challenges faced by a professional services operations manager, and how can they be addressed?

Professional Services Operations Managers often navigate challenges such as balancing resource allocation with project timelines, maintaining consistent service quality across multiple teams, and adapting to shifting client needs. Successfully addressing these challenges typically involves implementing robust project management tools, fostering clear communication between departments, and regularly reviewing operational processes to identify areas for improvement. Building strong relationships with both internal teams and clients also helps anticipate issues early and ensure smooth project delivery.

What is the difference between Professional Services Operations Manager vs Project Manager?

AspectProfessional Services Operations ManagerProject Manager
Primary FocusOversees service delivery processes, resource management, and operational efficiency within professional servicesPlans, executes, and closes specific projects within scope, time, and budget
CredentialsOften requires a bachelor's degree, PMP or similar certifications beneficialTypically requires a bachelor's degree, PMP or similar certifications
Work EnvironmentWorks within professional services teams, client-facing, strategic operations

The Professional Services Operations Manager focuses on optimizing overall service delivery and operational efficiency, while the Project Manager manages individual projects from initiation to completion. Both roles require similar credentials and often work in client-facing environments, but their scope and responsibilities differ significantly.

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Cities with the most Professional Services Operations Manager job openings:

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What job categories do people searching Professional Services Operations Manager jobs look for?

The top searched job categories for Professional Services Operations Manager jobs are:

Infographic showing various Professional Services Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Professional Services Consultant

BitSight Technologies, Inc.

Boston, MA โ€ข Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago


Job description

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Do you enjoy working with customers to find creative ways to solve business challenges? Are you excited about cyber security and nurturing relationships with clients? If so, the Consultant role, part of our Professional Services organization, might be a great fit for you.

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011

  • Over 3000 customers trust Bitsight

  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

You drive the delivery of client programs. You execute day-to-day work to advance client objectives, collaborate with internal teams including Analysts, and own your portion of each engagement. You receive clear guidance and direction from Senior Consultants and Managers on strategy, methodology, and quality expectations. This is a great position for someone building consulting fundamentals who is ready to take ownership of client outcomes and grow into larger roles.

Responsibilities
  • Execute daily delivery activities for assigned client programs as scoped by Senior Consultants and jointly defined with clients

  • Own accountability for timeliness, quality, and client satisfaction on your assigned deliverables

  • Serve as the primary day-to-day point of contact for your assigned client relationship, providing regular updates and managing expectations

  • Coordinate with Analysts and other team members to execute client initiatives, troubleshoot issues, and keep work on track

  • Complete vendor risk assessments in accordance with approved methodologies, client requirements, and internal quality standards

  • Communicate findings and recommendations to clients in clear, actionable formats through reports, presentations, or conversations tailored to the audience

  • Collaborate on cross-functional initiatives with Customer Success, Sales, and Product teams to support client success and surface feedback to internal stakeholders

  • Become a power user of Bitsight products, services, and capabilities; ask for help when needed and escalate ambiguous situations to your Senior or Manager

Requirements
  • 3-5 years of experience in client-facing roles

  • Proven track record in consulting, customer success, support, or sales with strong organizational and project management skills

  • Eagerness to learn about cybersecurity and Third-Party Risk Management (TPRM)

  • Ability to explain technical concepts to non-technical stakeholders in clear, jargon-light language

  • Capable of following troubleshooting procedures and working through technical or process issues systematically

  • Excellent verbal, written, and interpersonal communication skills

  • Strong planning and organizational abilities; ability to juggle multiple clients or workstreams without losing track of detail

  • Preferred experience or knowledge in:

    • Hands-on experience conducting or supporting vendor security assessments, security audits, or compliance evaluations (GRC, internal audit, risk management backgrounds welcome)

    • Direct experience engaging with vendors or third parties on security topics: collecting questionnaires, following up on findings, or driving remediation conversations

    • Familiarity with threat intelligence, external attack surface monitoring, security ratings, or continuous monitoring and how they inform vendor risk decisions

    • Comfort or curiosity with AI tools; experience piloting or adopting AI for research, analysis, or workflow efficiency

    • Security+, ICS2 CC, CISSP, CISM, or similar cybersecurity/information risk certification

    • Experience in Security Operations Center (SOC) operations, incident response, or security events management

    • Salesforce and Google Suite

    • Remote collaboration and teaming tools

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

The anticipated hiring base salary range for this position is US $85,000 to $105,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight's good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.