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Professional Services Operations Manager Jobs (NOW HIRING)

Paradigm

Mail Services Operations Manager

Sioux Falls, SD · On-site

$91K - $101K/yr

The Mail Services Operations Manager provides strategic and operational leadership for the Mailroom ... Promote a culture of continuous improvement and professional development by actively engaging in ...

RSM

Operations Manager - Deal Services

Charlotte, NC · On-site

We are the leading provider of professional services to the middle market globally, our purpose is ... The manager serves as a central operational point of contact for assigned leaders, helping ...

RSM

Operations Manager - Deal Services

Minneapolis, MN · On-site

We are the leading provider of professional services to the middle market globally, our purpose is ... The manager serves as a central operational point of contact for assigned leaders, helping ...

Konare Law

Operations Manager

Frederick, MD · On-site

As a member of our leadership team, the Operations Manager plays a critical role in ensuring smooth ... Professional services industry experiencerequired(law firms, consulting, accounting strongly ...

Routeware, Inc.

Manager, Professional Services

$100K - $120K/yr

The role requires a balance of people leadership, operational oversight, and customer-facing ... Professional Services, Implementation, or Project Management, including leadership of customer ...

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

Escalate and resolve customer concerns in a professional and timely manner. * Support continuous ... services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an ...

Hitachi, Ltd.

Service Operations Manager

Livermore, CA · On-site

$120K - $130K/yr

Hitachi Global Air Power At Hitachi Air Centers, you'll join a team of passionate professionals who ... and services growth in the region. * Coordinate with General Manager on select activities ...

BlackLine, Inc.

Manager, Professional Services

We are seeking a Manager, Professional Services to lead a team in successfully implementing BlackLine solutions while achieving team goals. The ideal candidate will have strong communication and ...

Bonterra

Manager, Professional Services

$80K - $100K/yr

About the Role The Manager, Professional Services (Advanced Support Consulting) will be leading a team of talented consultants who provide proactive, post implementation consulting services to our ...

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Professional Services Operations Manager information

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How much do professional services operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for professional services operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a professional services operations manager?

A Professional Services Operations Manager oversees the day-to-day activities and processes of a professional services organization, ensuring that projects are delivered efficiently and client expectations are met. They coordinate between teams, manage resources, optimize workflows, and implement best practices to improve service delivery. Additionally, they often handle budgeting, reporting, and the development of operational strategies to support business growth and customer satisfaction.

What are the key skills and qualifications needed to thrive as a professional services operations manager?

To excel as a Professional Services Operations Manager, you need expertise in project management, resource allocation, process improvement, and a relevant degree in business or a related field. Familiarity with PSA (Professional Services Automation) tools, CRM platforms, and certifications such as PMP or ITIL are commonly required. Strong leadership, analytical thinking, and effective communication are essential soft skills for driving team performance and managing client expectations. These skills ensure optimal service delivery, operational efficiency, and successful client outcomes in a fast-paced professional services environment.

What are common challenges faced by a professional services operations manager, and how can they be addressed?

Professional Services Operations Managers often navigate challenges such as balancing resource allocation with project timelines, maintaining consistent service quality across multiple teams, and adapting to shifting client needs. Successfully addressing these challenges typically involves implementing robust project management tools, fostering clear communication between departments, and regularly reviewing operational processes to identify areas for improvement. Building strong relationships with both internal teams and clients also helps anticipate issues early and ensure smooth project delivery.

What is the difference between Professional Services Operations Manager vs Project Manager?

AspectProfessional Services Operations ManagerProject Manager
Primary FocusOversees service delivery processes, resource management, and operational efficiency within professional servicesPlans, executes, and closes specific projects within scope, time, and budget
CredentialsOften requires a bachelor's degree, PMP or similar certifications beneficialTypically requires a bachelor's degree, PMP or similar certifications
Work EnvironmentWorks within professional services teams, client-facing, strategic operations

The Professional Services Operations Manager focuses on optimizing overall service delivery and operational efficiency, while the Project Manager manages individual projects from initiation to completion. Both roles require similar credentials and often work in client-facing environments, but their scope and responsibilities differ significantly.

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Professional Services Operations Manager jobs near you
Infographic showing various Professional Services Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Director of Professional Services & Operations

Theiagen Genomics

Denver, CO • On-site, Remote

$150K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Director of Professional Services & Operations
Department: Operations
Employment Type: Full Time
Location: Remote-US
Reporting To: COO
Compensation: $150,000 - $170,000 / year
Description
About The Position:
The Director of Professional Services & Operations is accountable for overseeing and optimizing the organization's day-to-day operations to ensure efficiency, scalability, and alignment with strategic objectives. This role leads operational planning, process improvement, and cross-functional coordination to drive organizational performance and execution.
This team member partners closely with executive leadership to translate strategy into actionable plans, implement operational frameworks, and ensure consistent delivery of high-quality products and services.
Key Responsibilities
  • Lead, mentor, and develop a high-performing Operations team, fostering a culture of accountability, collaboration, continuous improvement, and client service excellence.
  • Partner with leadership to drive workforce planning, talent acquisition, onboarding, succession planning, and employee development, building a scalable and resilient organization.
  • Establish clear performance expectations and promote effective resource planning, coaching, and career development to strengthen team capabilities and deliver exceptional client outcomes.
  • Lead the successful delivery of client engagements by ensuring projects are executed efficiently, consistently, and in alignment with client expectations and organizational objectives.
  • Establish and optimize project delivery frameworks that support effective planning, resource management, quality, and successful project execution from contract handoff through completion.
  • Monitor project performance, mitigate delivery risks, and drive continuous improvement through standardized best practices, process optimization, and lessons learned to enhance client satisfaction and operational excellence.
  • Lead strategic workforce and capacity planning to align resources with current and future client demand while supporting operational excellence.
  • Optimize resource allocation and staffing strategies by balancing expertise, utilization, professional development, and organizational priorities.
  • Partner with leadership to forecast resource needs, identify capacity risks, and develop scalable staffing solutions, including hiring, contractors, and strategic partnerships.
  • Strengthen organizational resilience through knowledge sharing, cross-training, and workforce planning that supports sustainable growth.
  • Champion an exceptional client experience by establishing consistent communication, project governance, and engagement practices throughout the client lifecycle.
  • Partner with project teams and account leaders to proactively manage delivery risks, resolve complex client issues, and ensure successful project outcomes.
  • Build and strengthen long-term client relationships by identifying evolving needs, coordinating delivery across engagements, and supporting opportunities for continued growth.
  • Monitor client satisfaction and project outcomes to drive continuous improvement, ensure successful project closeout, and strengthen long-term partnerships.
  • Lead continuous improvement initiatives that enhance operational efficiency, scalability, and service delivery across the organization.
  • Develop and optimize business processes, systems, and governance to improve collaboration, consistency, and operational performance while supporting the flexibility required for scientific work.
  • Drive the adoption of technology, automation, and operational best practices that improve efficiency, reduce risk, and enhance the client and employee experience.
  • Foster a culture of continuous improvement by measuring process effectiveness and empowering teams to identify and implement innovative operational solutions.

What Success looks like:
The Director of Professional Services & Operations has established a strong operational foundation by implementing consistent service delivery processes, improving project visibility, building client relationships, and building a high-performing, accountable team. Resource planning and forecasting are more proactive, key operational improvements have been launched, and standardized tools and governance are driving greater consistency and efficiency across projects while maintaining a high level of client satisfaction and scientific excellence.
12 months after hire:
The Director of Professional Services & Operations has built a scalable, high-performing Professional Services organization that consistently delivers exceptional client outcomes as a trusted partner. Standardized delivery practices, resource planning, and operational processes are fully integrated, resulting in improved project performance, client satisfaction, and operational efficiency. The team demonstrates strong accountability, collaboration, and continuous improvement.
18-24 month roadmap:
Growth for the Director of Professional Services & Operations offers the opportunity to establish a mature, scalable, and financially sustainable Professional Services organization. Delivery governance, financial oversight, quality management, and operational risk practices are fully embedded into day-to-day operations, resulting in predictable project execution, improved profitability, and increased client satisfaction. Strong collaboration across Business Development, Finance, Engineering, and Delivery teams has created seamless transitions from proposal through project completion, while standardized processes, operational reporting, and governance provide leadership with clear visibility into performance and future capacity. The organization is well-positioned to support continued growth through a culture of operational excellence, continuous improvement, regulatory readiness, and trusted client partnerships.
Skills, Knowledge and Expertise
  • Bachelor's degree in Business Administration, Operations Management, or related field (Master's preferred).
  • 7-10+ years of experience in operations, program management, or related roles in a services organization.
  • 3-5+ years of leadership experience managing teams and cross-functional initiatives.
  • Proven ability to design and implement operational processes and systems to scale.
  • Strong analytical, organizational, and problem-solving skills.
  • Experience operating a scientific, technical, engineering, consulting, or professional services organization.
  • Ability to work with highly specialized scientific and technical employees.
  • Comfort operating in an environment where discovery is inherent.
  • Strong communication, problem solving, and change-management skills.
  • Experience managing cross-functional initiatives.
  • Familiarity with process improvement methodologies (Lean, Six Sigma, EOS).
  • Experience in high-growth or scaling organizations.
  • Experience working in regulated environments (e.g., CLIA, CAP, ISO).
  • Project and portfolio management skills.
  • Experience with resource planning and utilization management.
  • Understanding of project economics, pricing assumptions, margins, and forecasting.

Benefits
  • Competitive Compensation
  • Paid Time Off
  • Fully remote work (Must be located in the US and able to provide employment eligibility-does not offer sponsorship at this time)
  • Company supplied phone and computer
  • Medical, Dental, Vision coverage/stipend
  • 401(k) with company match
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Employee Discount Program

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