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Professional Services Operations Manager Jobs (NOW HIRING)

Lord Breakspeare Callaghan Llc

Be Seen First

Client Services & Operations Manager

Doral, FL · On-site

$19 - $23/hr

Support management with daily operations Requirements: * Strong communication and organizational ... Professional and detail-oriented * Comfortable working in a fast-paced environment * Experience in ...

Lord Breakspeare Callaghan Llc

Be Seen First

Client Services & Operations Manager

Doral, FL · On-site

$19 - $23/hr

Support management with daily operations Requirements: * Strong communication and organizational ... Professional and detail-oriented * Comfortable working in a fast-paced environment * Experience in ...

Cisco

Financial Services Operations Manager

Allentown, PA · Hybrid

$130K - $163K/yr

Managing the project backlog and planning future enhancements. Conducting gap analyses, impact assessments, and building process flow documentation. Crafting test cases, reporting defects, and ...

HealthEdge

Manager, Professional Services

This includes driving operational excellence across the full project lifecycle, managing risks and ... The Global Professional Services team supports customer-funded service delivery initiatives ...

HealthEdge

Manager, Professional Services

This includes driving operational excellence across the full project lifecycle, managing risks and ... The Global Professional Services team supports customer-funded service delivery initiatives ...

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Professional Services Operations Manager information

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$31K

$63.5K

$118.5K

How much do professional services operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for professional services operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Professional Services Operations Manager vs Project Manager?

AspectProfessional Services Operations ManagerProject Manager
Primary FocusOversees service delivery processes, resource management, and operational efficiency within professional servicesPlans, executes, and closes specific projects within scope, time, and budget
CredentialsOften requires a bachelor's degree, PMP or similar certifications beneficialTypically requires a bachelor's degree, PMP or similar certifications
Work EnvironmentWorks within professional services teams, client-facing, strategic operations

The Professional Services Operations Manager focuses on optimizing overall service delivery and operational efficiency, while the Project Manager manages individual projects from initiation to completion. Both roles require similar credentials and often work in client-facing environments, but their scope and responsibilities differ significantly.

What are common challenges faced by a Professional Services Operations Manager, and how can they be addressed?

Professional Services Operations Managers often navigate challenges such as balancing resource allocation with project timelines, maintaining consistent service quality across multiple teams, and adapting to shifting client needs. Successfully addressing these challenges typically involves implementing robust project management tools, fostering clear communication between departments, and regularly reviewing operational processes to identify areas for improvement. Building strong relationships with both internal teams and clients also helps anticipate issues early and ensure smooth project delivery.

What is a Professional Services Operations Manager?

A Professional Services Operations Manager oversees the day-to-day activities and processes of a professional services organization, ensuring that projects are delivered efficiently and client expectations are met. They coordinate between teams, manage resources, optimize workflows, and implement best practices to improve service delivery. Additionally, they often handle budgeting, reporting, and the development of operational strategies to support business growth and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Professional Services Operations Manager, and why are they important?

To excel as a Professional Services Operations Manager, you need expertise in project management, resource allocation, process improvement, and a relevant degree in business or a related field. Familiarity with PSA (Professional Services Automation) tools, CRM platforms, and certifications such as PMP or ITIL are commonly required. Strong leadership, analytical thinking, and effective communication are essential soft skills for driving team performance and managing client expectations. These skills ensure optimal service delivery, operational efficiency, and successful client outcomes in a fast-paced professional services environment.
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What cities are hiring for Professional Services Operations Manager jobs? Cities with the most Professional Services Operations Manager job openings:
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Professional Services Operations Manager jobs near you
Infographic showing various Professional Services Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Managed Services Operations Manager

The Rockridge Group

South San Francisco, CA • Hybrid

Full-time

Medical, Retirement

Posted yesterday

Job description

TITLE: Managed Services Operations Manager
LOCATION: Northern California (Santa Clara and San Francisco Counties)
*Hybrid work model may be an option, blending remote work with in-office collaboration for a dynamic and flexible work environment."
Overview:
Company X is seeking a highly skilled and experienced Managed Services Operations Manager to oversee the day-to-day operations of our managed services department. The ideal candidate will have a strong background in IT service management, excellent leadership skills, and a proven track record of delivering high-quality services to clients.
Responsibilities:
  • Manage and lead a team of technical professionals to ensure the delivery of exceptional managed services to clients.
  • Develop and implement operational policies and procedures to optimize efficiency and effectiveness.
  • Monitor service performance metrics, identify areas for improvement, and implement solutions to enhance service delivery.
  • Collaborate with cross-functional teams to ensure seamless integration of managed services with other business units.
  • Conduct regular performance reviews, provide feedback, and support professional development for team members.
  • Act as a point of escalation for complex issues and provide timely resolution to ensure client satisfaction.
  • Stay current on industry trends, technologies, and best practices to drive continuous improvement in service delivery.
Qualifications:
  • Bachelor's degree is preferred in IT, Computer Science, or related field.
  • 5+ years of experience in managing IT operations, preferably in a managed services environment.
  • Strong knowledge of ITIL framework and best practices for service management.
  • Proven leadership skills with the ability to motivate and inspire team members.
  • Excellent communication skills with the ability to interact effectively with clients and internal stakeholders.
  • Certifications such as ITIL, PMP, or CISSP are a plus.
  • Apple knowledge also a plus.
Benefits:
- Competitive salary with bonus structure
- Health insurance and retirement benefits
- Professional development opportunities
- Dynamic work environment with growth potential