Manage day-to-day Contact Center operations across all service channels including phone calls ... productivity of the team and support services for the customers - this includes proactive ...
Manage day-to-day Contact Center operations across all service channels including phone calls ... productivity of the team and support services for the customers - this includes proactive ...
Manage day-to-day Contact Center operations across all service channels including phone calls ... productivity of the team and support services for the customers - this includes proactive ...
Manage day-to-day Contact Center operations across all service channels including phone calls ... productivity of the team and support services for the customers - this includes proactive ...
PR · On-site
$54K - $73K/yr
This role ensures production goals, quality standards, safety requirements, and operational ... Ability to manage multiple priorities and meet deadlines.
Quick apply
PR · On-site
$54K - $73K/yr
This role ensures production goals, quality standards, safety requirements, and operational ... Ability to manage multiple priorities and meet deadlines.
PR · On-site
The Production Planner is responsible for planning, scheduling, and coordinating manufacturing ... Operations Management, or related field preferred. Experience: * Minimum of 2-5 years of experience ...
Quick apply
PR · On-site
The Production Planner is responsible for planning, scheduling, and coordinating manufacturing ... Operations Management, or related field preferred. Experience: * Minimum of 2-5 years of experience ...
Oversee production operations (shop floor management, workforce management, and flow disruption management), maintenance, plant engineering, scheduling and personnel * Manage and supervise the work ...
Oversee production operations (shop floor management, workforce management, and flow disruption management), maintenance, plant engineering, scheduling and personnel * Manage and supervise the work ...
Oversee production operations (shop floor management, workforce management, and flow disruption management), maintenance, plant engineering, scheduling and personnel * Manage and supervise the work ...
Oversee production operations (shop floor management, workforce management, and flow disruption management), maintenance, plant engineering, scheduling and personnel * Manage and supervise the work ...
We focus on product innovation and development, supply chain, procurement and sourcing ... Operations Management/Research preferred - Operationalizing business strategies for Insurance ...
We focus on product innovation and development, supply chain, procurement and sourcing ... Operations Management/Research preferred - Operationalizing business strategies for Insurance ...
... operational efficiency and effectiveness. • Assure the Material Management processes area are ... Productivity • Responsible for the execution of Continuous Improvement tools. • Leads Tier 2 ...
... operational efficiency and effectiveness. • Assure the Material Management processes area are ... Productivity • Responsible for the execution of Continuous Improvement tools. • Leads Tier 2 ...
Franchise Support Manager
$60K - $70K/yr
Product presentation * Merchandising and display standards * Sampling strategies * Menu execution * Operational procedures * Build and maintain strong relationships with retail store management and ...
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Franchise Support Manager
$60K - $70K/yr
Product presentation * Merchandising and display standards * Sampling strategies * Menu execution * Operational procedures * Build and maintain strong relationships with retail store management and ...
Operations Associate - Part Time
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... management skills * Quick learner with the ability to absorb and communicate product knowledge
Operations Associate - Part Time
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... management skills * Quick learner with the ability to absorb and communicate product knowledge
Operations Associate - Part Time
Bayamon, PR · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... management skills * Quick learner with the ability to absorb and communicate product knowledge
Operations Associate - Part Time
Bayamon, PR · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... management skills * Quick learner with the ability to absorb and communicate product knowledge
We have the flexibility to manage our work and personal needs.We make bold moves, together, and are ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
We have the flexibility to manage our work and personal needs.We make bold moves, together, and are ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
We have the flexibility to manage our work and personal needs. We make bold moves, together, and ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
We have the flexibility to manage our work and personal needs. We make bold moves, together, and ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
We have the flexibility to manage our work and personal needs.We make bold moves, together, and are ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
We have the flexibility to manage our work and personal needs.We make bold moves, together, and are ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
We have the flexibility to manage our work and personal needs.We make bold moves, together, and are ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
We have the flexibility to manage our work and personal needs.We make bold moves, together, and are ... production, repair, test, or sustainment engineering through academic projects, internships, or ...
PR · On-site
$64K - $83K/yr
... production operations. This position requires a strong background in mechanical engineering ... Document Management and Change Management procedures. · Understanding UL (Underwriters ...
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PR · On-site
$64K - $83K/yr
... production operations. This position requires a strong background in mechanical engineering ... Document Management and Change Management procedures. · Understanding UL (Underwriters ...
Each day, you will ensure continuous and efficient operation in accordance with volumes, schedules ... Project management experience and strong quantitative & analytical skills. * A strong focus on safe ...
Production Supervisor
Vega Alta, PR · On-site
Each day, you will ensure continuous and efficient operation in accordance with volumes, schedules ... Project management experience and strong quantitative & analytical skills. * A strong focus on safe ...
Production Supervisor
Vega Alta, PR · On-site
Each day, you will ensure continuous and efficient operation in accordance with volumes, schedules ... Project management experience and strong quantitative & analytical skills. * A strong focus on safe ...
Production Supervisor
Vega Alta, PR · On-site
Each day, you will ensure continuous and efficient operation in accordance with volumes, schedules ... Project management experience and strong quantitative & analytical skills. * A strong focus on safe ...
Production Supervisor
Vega Alta, PR · On-site
Each day, you will ensure continuous and efficient operation in accordance with volumes, schedules ... Project management experience and strong quantitative & analytical skills. * A strong focus on safe ...
PR · On-site
... Operations Management and Q&R as necessary. • Oversee production operations to assure that PET drugs meet requirements for identity, strength, quality and purity. • May Perform PET ...
Quick apply
PR · On-site
... Operations Management and Q&R as necessary. • Oversee production operations to assure that PET drugs meet requirements for identity, strength, quality and purity. • May Perform PET ...
Production Operations Manager information
What are some common challenges faced by a Production Operations Manager and how can they be addressed?
A Production Operations Manager often encounters challenges such as coordinating between multiple departments, managing tight production schedules, and ensuring consistent product quality. Effective communication and strong organizational skills are key to overcoming these hurdles, as is implementing robust process improvement initiatives. Utilizing data-driven decision-making and fostering a collaborative team environment can help resolve conflicts quickly and maintain efficient operations.
What are Production Operations Managers?
Production Operations Managers are professionals responsible for overseeing the daily operations of manufacturing or production facilities. They ensure that production processes run smoothly, efficiently, and safely while meeting quality standards and deadlines. Their duties often include managing staff, coordinating schedules, implementing process improvements, and monitoring inventory and equipment. They also play a key role in problem-solving and liaising between different departments to optimize productivity. Strong leadership, organizational, and communication skills are essential for success in this role.
What is the difference between Production Operations Manager vs Production Supervisor?
| Aspect | Production Operations Manager | Production Supervisor |
|---|---|---|
| Responsibilities | Oversees entire production processes, manages teams, implements strategies, and ensures efficiency | Directly supervises production staff, monitors daily operations, and enforces safety and quality standards |
| Required Credentials | Bachelor's degree in manufacturing, engineering, or related field; experience in production management | High school diploma or equivalent; experience in manufacturing or production roles |
| Work Environment | Office and plant floor, strategic planning, team management | Primarily on the production floor, overseeing daily operations |
| Industry Usage | Common in manufacturing, industrial, and production companies | Found in similar industries, often reporting to the Operations Manager |
The Production Operations Manager focuses on strategic oversight and managing multiple teams, while the Production Supervisor handles daily supervision of production staff. Both roles are essential in manufacturing environments but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a Production Operations Manager, and why are they important?
To thrive as a Production Operations Manager, you need a solid background in manufacturing processes, operations management, and a relevant degree such as industrial engineering or business. Familiarity with ERP systems, lean manufacturing methodologies, and quality control certifications like Six Sigma are typically required. Strong leadership, problem-solving abilities, and effective communication skills help drive team performance and process improvements. These skills and qualities are vital for optimizing productivity, ensuring safety, and meeting organizational goals within dynamic production environments.
What are the most commonly searched types of Production Operations jobs in Puerto Rico? The most popular types of Production Operations jobs in Puerto Rico are:
What are popular job titles related to Production Operations Manager jobs in Puerto Rico? For Production Operations Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Production Operations Manager jobs in Puerto Rico look for? The top searched job categories for Production Operations Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Production Operations Manager jobs? Cities in Puerto Rico with the most Production Operations Manager job openings:
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Full-time
Medical, Life, Retirement
Posted 14 days ago
Job description
Date Posted:
2026-06-11
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Manager is a part of the Service Center Leadership Team in Business Solutions. The service center will provide support for all RTX Business Units in Mexico, and will provide direct and indirect support to employees, managers, and HR professionals. This role is responsible for providing strategic and day-to-day supervisory support to advisors covering various HR-related disciplines. This role plays a critical part in delivering a best-in-class employee experience by driving first contact resolution, improving customer satisfaction, leveraging automation, and implementing continuous process improvements. The Manager will leverage customer data, analyze trends, oversee day-to-day activities and operational efficiency of a team of human resources customer service advisors to meet or exceed defined goals and objectives. This role will lead, coach, mentor and develop a team of Contact Center resources whose responsibilities include intaking, interpreting, researching, responding, and escalating inquiries related to a wide variety of routine managerial and human resources related tasks to complex transactions, and enterprise-wide initiatives.
What You Will Do
Qualifications You Must Have
Qualifications We Prefer
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: This is a hybrid role, eligible candidates must reside near Santa Isabel, Puerto Rico.
Relocation eligible: No
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2026-06-11
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Manager is a part of the Service Center Leadership Team in Business Solutions. The service center will provide support for all RTX Business Units in Mexico, and will provide direct and indirect support to employees, managers, and HR professionals. This role is responsible for providing strategic and day-to-day supervisory support to advisors covering various HR-related disciplines. This role plays a critical part in delivering a best-in-class employee experience by driving first contact resolution, improving customer satisfaction, leveraging automation, and implementing continuous process improvements. The Manager will leverage customer data, analyze trends, oversee day-to-day activities and operational efficiency of a team of human resources customer service advisors to meet or exceed defined goals and objectives. This role will lead, coach, mentor and develop a team of Contact Center resources whose responsibilities include intaking, interpreting, researching, responding, and escalating inquiries related to a wide variety of routine managerial and human resources related tasks to complex transactions, and enterprise-wide initiatives.
What You Will Do
- Responsible for supervising, coaching, leading, and developing team members in the Services Center who provide employee and leader guidance related to routine and complex people management activities across all business lines.
- Manage day-to-day Contact Center operations across all service channels including phone calls, emails, chats, portal requests, and voicemails via a Case Management tool.
- Conduct regular performance reviews and one-on-one coaching sessions; create action plans to support employee growth and retention.
- Foster, develop and maintain strong internal and external relationships with key Vendors, HR Partners, Centers or Expertise (COEs) and employees at all levels of the organization.
- Monitor customer satisfaction by reviewing survey comments and identify and act on areas of opportunity.
- Monitor key performance indicators (KPIs) such as average handle time, FCR rate, and quality scores to identify opportunities for process improvements using the RTX continuous improvement tools and programs.
- Develop and analyze service center reports and prepare leadership presentations reflecting service center performance and trends.
- Review call stats, forecasts, and analyze trends to identify opportunities for improvement through technology and communication to address high call volumes.
- Maximize the utilization of technology, automation, self-service functions for contact center tools including case management, IVR and other related systems to positively impact the productivity of the team and support services for the customers - this includes proactive utilization of case management and telephony/IVR solutions to drive proactive actions regarding service delivery.
- Occasional travel to other sites within the company to support initiatives, build relationships, and drive operational excellence.
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A Bachelor's Degree or equivalent experience and minimum 8 years prior experience in IT project management, or an Advanced Degree in a related field and minimum 5 years experience.
- Experience with HR policies and procedures or other centers of expertise (i.e., Compensation, Benefits, Talent Management, Recruiting, etc.) within HR
- Proficient-to-advanced knowledge of MS Office applications (Outlook, Excel, PowerPoint, Teams, OneNote, etc.)
Qualifications We Prefer
- Ability to work with highly sensitive and confidential material and possess good business judgment and ethics
- Previous experience in an HR Shared Services center or a similar customer facing type of environment is preferred
- Customer Contact Center experience preferred
- Experience supervising teams with 3 or more employees is preferred
- Experience with Workday
- Exceptional problem-solving skills and strong customer service skills
- Strong analytical ability with large amounts of data
- Ability to partner and interact with senior management and executives
- Ability to exert influence when required with customer base
- Strong attention to detail and organizational skills for documenting workflows and standard work
- Excellent communication skills (written and oral) with all levels of the organization
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: This is a hybrid role, eligible candidates must reside near Santa Isabel, Puerto Rico.
Relocation eligible: No
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
About Raytheon Technologies
Sourced by ZipRecruiter
Industry
Aerospace product and parts manufacturing and it services
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US