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Product Support Associate Jobs (NOW HIRING)

AlphaSense

Associate, Customer & Product Support

The Customer & Product Support team is based globally across the US, UK, India and Singapore. About the Role We are looking to hire an Associate, Customer & Product Support to join the growing C&PS ...

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Product Support Associate information

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How much do product support associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for product support associate in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.

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Cities with the most Product Support Associate job openings:

What are the most commonly searched types of Product Support jobs?

The most popular types of Product Support jobs are:

Who are the top companies hiring for Product Support Associate jobs?

The top employers for Product Support Associate jobs are:

What states have the most Product Support Associate jobs?

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Infographic showing various Product Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Associate Product Support Engineer

Columbia, SC • On-site

SIOS Technology Corp
51 - 200 employees
Learn more about SIOS Technology Corpexternal

$52K - $62K/yr

Full-time

Posted 10 days ago

Job description

Who We Are:


SIOS Technology is helping companies protect their most important applications from downtime and disasters. Come join our team and work with the world’s leading experts in application high availability and disaster recovery. We operate globally, recognize and reward talent, and work hard to keep SIOS a great place to work.


SIOS is headquartered in San Mateo, CA, with offices across North America, EMEA, and Asia-Pacific. Our Columbia, SC office, located at the University of South Carolina Innovation Center, was recognized as one of the state’s best places to work in SC for the past 7 consecutive years. 

What We Believe in:


At SIOS Technology Corp., we believe our greatest strength is our ability to grow, collaborate, and innovate with a diverse team of employees in a positive, inclusive environment. The rich contributions that SIOS employees around the world make to our team are informed and enhanced by their individual differences, life experiences, traditions, values, and talents. We are committed to nurturing a culture of inclusion and connectedness among team members from different races, ethnicities, nationalities, religions, beliefs, genders, sexual orientations, ages, and disabilities.


Position Overview:

SIOS Technology Corp. is seeking a talented and enthusiastic Associate Product Support Engineer to join our fast-paced and fun Customer Experience Team located on the University of South Carolina campus (Columbia, SC).


The Associate Product Support Engineer is the first line of contact for customers experiencing issues with installation, configuration, operation, and management of the SIOS solution. As an Associate Product Support Engineer, you will be part of a 7x24 Support Team focused on worldwide customer support for the SIOS family of high availability clustering and continuous data protection products. You will be responsible for providing phone and email support to end customers, resellers, system integrators, and partners for the industry’s best solution for ensuring uptime of business-critical applications.

Reporting to the Director, Product Support Engineering, this position requires the ability to work remotely and participate in an After-Hours Pager rotation.
What you will be doing:

  • Provide day-to-day support to customers with valid support contracts to ensure that customer expectations are exceeded

  • Identify, troubleshoot, and resolve issues reported

  • Track issues using the provided support tools

  • Own and manage issues through resolution, working with Engineering, Sales, and Product Management as necessary

  • Ensure support service levels are met or exceeded 

  • Validate that customers have current support contracts

  • Join  After Hours support rotation

  • Provide all levels of support and escalate to Engineering when necessary

  • Work with Support and/or Product Development to troubleshoot and workaround product issues

  • Create enhancement requests and product change requests when reported by customers

  • Prioritize time and support cases


What you will bring:

  • Practical knowledge of Cloud Deployments (such as AWS/Azure/GCP) 

  • Basic knowledge of Hypervisor technologies (such as VMware, Hyper-V, VirtualBox, OpenShift)

  • Practical experience with Operating Systems

  • Basic Knowledge of scripting languages (Perl / Bash / Python / JavaScript)

  • Proficient with Collaboration Tools

    • Zoom

    • WebEx

    • GoToMeeting

    • Google Meets

    • FaceTime

  • Proficient with Microsoft Office

  • Proficient with Google Suite Applications (Gmail, Calendar, Drive)

Preferred Skills:

  • Hands-on experience with Linux / Windows Operating Systems

  • Hands-on experience with virtualization technologies

  • Practical knowledge of Customer Relationship Management (CRM) systems 

    • SalesForce (SFDC)

    • ZenDesk 

  • Proficient in prompt engineering, AI research and notetaking, and other advanced AI tools 

Education/Experience Requirements:

  • Associate’s Degree or higher in Computer Science or related field.

  • At least 1-2 years of professional experience in Technical Customer Support