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Product Support Associate Jobs (NOW HIRING)

Niftylift Inc

Product Support Associate

Greer, SC · On-site

$19 - $24/hr

Niftylift Inc is looking for a motivated and customer-focused Parts Department / Product Support Associate to join our team in Greer, SC! In this role, you'll be the go-to resource for customers ...

Niftylift Inc

Product Support Associate

Greer, SC · On-site

$19 - $24/hr

Niftylift Inc is looking for a motivated and customer-focused Parts Department / Product Support Associate to join our team in Greer, SC! In this role, you'll be the go-to resource for customers ...

Donnelley Financial Solutions (DFIN)

Title: Product Support Associate (3rd Shift) Job ID: 4913 Location: US Job Family: Customer Service Description Join a dynamic team at the pulse of global markets, where we deliver innovative ...

Applecart

Technical Product Support Associate

New York, NY · On-site

$80K - $90K/yr

We are hiring a Technical Product Support Associate in our New York office. About the Role: As our first dedicated Technical Product Support Associate, you will be the vital link between our internal ...

Bain Capital

Product Support Associate, ABF

Boston, MA · On-site

$75K - $100K/yr

Provide ad hoc support to senior Product Specialist team, including reviewing and overseeing investor reporting, fund profiles, website content, and pitchbooks * Respond in a timely manner to ad hoc ...

Metal Works Inc

Production Support Associate

Londonderry, NH · On-site

$15.75 - $20/hr

Production Support Associate Schedule: 1st Shift: Monday?Friday, 7:00 AM?3:30 PM Position Overview The Production Support Associate is responsible for assisting multiple departments to ensure ...

Pacor, Inc.

Production Support Associate

Bordentown, NJ · On-site

$20 - $22/hr

Production Support Associate Bordentown, NJ Pay Rate: $20-22/hr About the Role We are seeking a reliable and detail-oriented Production Support Associate to join our team in Bordentown, NJ. This role ...

Thinkbrg

Associate, Product Support

$75K - $110K/yr

TheProduct SupportAssociate mustunderstandall of Second Sight Solutions'software platforms,solveproblems independently, and improve support processes, tools, and user experiences. The Product ...

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Product Support Associate information

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How much do product support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for product support associate in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.

What cities are hiring for Product Support Associate jobs?

Cities with the most Product Support Associate job openings:

What are the most commonly searched types of Product Support jobs?

The most popular types of Product Support jobs are:

Who are the top companies hiring for Product Support Associate jobs?

The top employers for Product Support Associate jobs are:

What states have the most Product Support Associate jobs?

States with the most job openings for Product Support Associate jobs include:

What are popular job titles related to Product Support Associate jobs?

For Product Support Associate jobs, the most frequently searched job titles are:

Infographic showing various Product Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Product Support Associate

Greer, SC • On-site

Niftylift Inc
See more jobs at Niftylift Incexternal

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 23 days ago

Job description

Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Vision insurance

Company: Niftylift, Inc.
Location: Greer, SC
Schedule: Monday–Friday, 8:00 AM–4:30 PM (No weekends) Full Time
About the Role:
Niftylift Inc is looking for a motivated and customer-focused Parts Department / Product Support Associate to join our team in Greer, SC! In this role, you'll be the go-to resource for customers seeking parts and product support, handling inbound orders and inquiries by phone and email with professionalism and expertise. If you thrive in a fast-paced environment and love helping people find the right solutions, this is the opportunity for you!
Responsibilities:
  • Answer inbound customer calls/emails to process parts orders accurately and efficiently
  • Provide knowledgeable product support and technical assistance to customers
  • Look up parts using catalogs, diagrams, and inventory management systems
  • Coordinate with warehouse and shipping teams to ensure timely order fulfillment
  • Maintain accurate records of orders, customer interactions, and inventory transactions
  • Assist walk-in customers as needed
  • Follow up on back-ordered or special-order parts to keep customers informed
Requirements:
  • Prior experience in a parts department, product support, or related customer service role preferred
  • Strong phone communication skills with a professional and friendly demeanor
  • Ability to read and interpret parts manuals, diagrams, or technical documentation
  • Detail-oriented with strong data entry and order processing accuracy
  • Experience with inventory or parts management software is a plus
  • Mechanically inclined or familiarity with aerial work platforms/lifting equipment is a bonus
  • Team player who thrives in a structured, customer-first environment
About Us:
Niftylift Inc is a leading manufacturer of self-propelled aerial work platforms, known worldwide for innovative, lightweight, and environmentally responsible lifting solutions. Our customers trust us for reliable equipment and outstanding after-sales support that keeps their operations running smoothly. At Niftylift, we foster a collaborative and supportive workplace where employees take pride in delivering top-tier service and being part of a globally recognized brand.
Benefits

We offer a competitive, comprehensive benefits package that includes:
Company-Paid Benefits (Employee Only)

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance 
 

Paid Time Off

  • 15 days of paid vacation annually (pro‑rated first year)
  • 5 paid sick days annually (pro‑rated first year) 

Additional Advantages

  • Consistent weekday schedule with no weekend requirements
  • Supportive work environment with strong organizational values
  • Opportunity to support a respected brand within the aerial equipment industry

Why Join Niftylift?
At Niftylift, we don’t just build access equipment — we build careers, innovative solutions, and a sustainable future.
Founded in 1985, Niftylift has grown into a global leader while staying true to what matters most: people, innovation, quality, and responsible growth. When you join Niftylift, you become part of a company that values long‑term thinking over short‑term wins and believes great products start with great people.
 


Equal Employment Opportunity (EEO) Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination and harassment.