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Product Support Associate Jobs in California (NOW HIRING)

Production Support Associate

Redwood City, CA · On-site

$18.25 - $23.25/hr

What to Expect We are seeking a proactive and versatile Production Support Associate (1-year contract) to join our manufacturing team. In this role, you will serve as a critical link in our ...

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Ensure maximization and effectiveness of storage and capacity of all products to include front of ...

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Ensure maximization and effectiveness of storage and capacity of all products to include front of ...

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Ensure maximization and effectiveness of storage and capacity of all products to include front of ...

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Ensure maximization and effectiveness of storage and capacity of all products to include front of ...

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

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Product Support Associate information

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.

What are the most commonly searched types of Product Support jobs in California?

The most popular types of Product Support jobs in California are:

What cities in California are hiring for Product Support Associate jobs?

Cities in California with the most Product Support Associate job openings:

Infographic showing various Product Support Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Retail Outlet Warehouse - Product Support Associate

Redlands, CA • On-site

Bob's Discount Furniture
Retail • 1 - 5K employees

$17.23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Bob's Discount Furniture rating

7.5

Company rating: 7.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz


Job description

Product Support Associate

Bob's Discount Furniture is seeking motivated, reliable, and team-oriented individuals to join us as Product Support Associates. Whether you're looking for full-time or part-time work, this role is key to keeping our stores running smoothlyfrom receiving and staging merchandise to ensuring our showroom and warehouse meet safety and visual standards. Product Support Associates are the hands-on heroes behind the scenes, making sure our customers receive the outstanding Bob's experience from the moment they walk in the door to the moment their furniture goes home.

This is a physical, in-store role that requires flexibility, teamwork, and a readiness to support store operationsincluding evenings, weekends, and holidays.

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by reliability, attention to detail, communication, and a strong sense of teamwork. If you enjoy working in a fast-paced retail environment and are eager to contribute to the behind-the-scenes magic that drives customer satisfaction, this is the role for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

  • Warehouse safety and inventory handling
  • Merchandise receiving and staging
  • Product assembly and visual merchandising
  • Physical endurance and safe lifting techniques
  • Communication and active listening
  • Problem-solving and organization
  • Customer interaction and teamwork
  • Cleanliness and maintenance of workspaces
Preferred Competencies & Skills
  • Prior experience in a retail stockroom, warehouse, or back-end operation
  • Customer service mindset and positive attitude
  • Ability to follow safety protocols and company guidelines
  • Career-minded with a desire to grow within the company

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

  • Competitive Medical, Dental, and Vision Insurance
  • Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday
  • 401(k) Profit Sharing Plan with a generous company match
  • Employer-paid Life Insurance and voluntary coverage options
  • Pet Insurance and employee wellness programs
  • Financial assistance through Bob's Bail Out and Helping Hand Programs
  • On-the-job training, career growth, and internal advancement
  • Employee Discount starting Day 1
  • Hourly Pay Range: $17.23 per hour

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core valuesHonesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Funguide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!

  • Must be at least 18 years old to be considered for employment with Bob's
  • Ability to work a retail schedule including nights, weekends, and holidays
  • Comfortable lifting, moving, and assembling merchandise
  • Strong teamwork, listening, and communication skills
  • Ability to stand, bend, lift, and move heavy furniture (up to 75 lbs.)
  • Frequent walking throughout the warehouse and showroom
  • Manual dexterity and the ability to use tools for assembly

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Pay: $17.23 - per hour

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.


What Bob's Discount Furniture employees say

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Benefits

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About Bob's Discount Furniture

Sourced by ZipRecruiter

Bob's Discount Furniture is a retail furniture chain known for offering affordable and value-oriented furniture and home decor. Founded in 1991 by Bob Kaufman, the company has grown to become one of the largest furniture retailers in the United States. Bob's Discount Furniture aims to provide customers with a wide selection of quality furniture at discounted prices. Their product range includes living room furniture, bedroom sets, dining room sets, mattresses, and various home accessories. They offer a mix of styles, from contemporary to traditional, to cater to different tastes and preferences. The company operates a network of stores across several states, primarily in the northeastern and mid-Atlantic regions of the United States. Additionally, they have an online presence, allowing customers to browse and purchase furniture conveniently from their website.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Manchester, CT, US

Year founded

1991

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