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Product Support Associate Jobs in Michigan (NOW HIRING)

Sysco Northeast Rdc

Product Support Advisor

Canton, MI · On-site

... Supports operation company (OpCo) sales staff with product assortment updates, informational ... The associate will be required to follow any other instructions and to perform any other job ...

Sysco

Product Support Advisor

Detroit, MI · On-site

$20.25 - $22.50/hr

... Supports operation company (OpCo) sales staff with product assortment updates, informational ... The associate will be required to follow any other instructions and to perform any other job ...

FHLB Des Moines

Product Support Advisor

Detroit, MI · On-site

$18.75 - $20.75/hr

... Supports operation company (OpCo) sales staff with product assortment updates, informational ... The associate will be required to follow any other instructions and to perform any other job ...

Chico's FAS, Inc.

Support Associate - Soma

Troy, MI · On-site

$16 - $20.50/hr

Ensures new products are properly merchandised and represented in a timely manner. * Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items ...

Beztak

Server & Support Associate

Ann Arbor, MI · On-site

$16.75 - $21.50/hr

The Server & Support Associate is primarily responsible for providing excellent dining service to ... The position may require occasional lifting of products weighing up to 20 pounds. WORK ENVIRONMENT

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Product Support Associate information

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$33

How much do product support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for product support associate in Michigan is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.

What are the most commonly searched types of Product Support jobs in Michigan?

The most popular types of Product Support jobs in Michigan are:

What cities in Michigan are hiring for Product Support Associate jobs?

Cities in Michigan with the most Product Support Associate job openings:

Infographic showing various Product Support Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,220 per year, or $21.3 per hour.

Production Support Associate

Oxford, MI • On-site

Healthy Dogma II, LLC
See more jobs at Healthy Dogma II, LLCexternal

$14 - $19/hr

Part-time

Posted 24 days ago

Job description

PRODUCTION SUPPORT ASSOCIATE
Healthy Dogma | Oxford, Michigan


Healthy Dogma is hiring two dependable Production Support Associates to help support our growing pet food business. This is a hands-on position for someone who takes pride in working hard, staying productive, and maintaining a clean and organized workspace.


Schedule and Compensation

  • Monday through Friday, 9:00 a.m.–3:30 p.m.
  • Approximately 32 hours per week
  • $14 –$19 per hour, based on experience
  • Onsite position in Oxford, Michigan
  • No benefits are currently offered


Primary Responsibilities

  • Pack completed food batches into packages of various sizes
  • Repackage treats and other products
  • Pick, pack, and prepare customer orders for shipment
  • Receive, organize, and maintain warehouse inventory
  • Restock production and fulfillment areas
  • Assist with labeling, boxing, and general product preparation
  • Maintain clean and sanitary production, packing, and warehouse areas
  • Follow food-handling, hygiene, quality, and safety procedures
  • Perform other general business and physical-support tasks as needed


What We Are Looking For

  • Strong and dependable work ethic
  • Consistent attendance and punctuality
  • Ability to follow written and verbal instructions
  • Careful attention to product quality and accuracy
  • Willingness to clean and help wherever needed
  • Ability to work efficiently both independently and with a team
  • Ability to remain on your feet throughout the shift
  • Ability to repeatedly lift and move items weighing up to 55 pounds
  • Comfort working in a hands-on production and warehouse environment


Production or warehouse experience is helpful but not required. We are willing to train someone who is reliable, attentive, and ready to work.


To apply you must fill out this form to be considered: https://forms.gle/pV9CFGs8NeBun2Ws8

Company Description

Healthy Dogma is a family-owned pet food and wellness brand based in Oxford, Michigan. In August 2024 NEW OWNERSHIP came in to revive the PetMix product line.

We manufacture clean, kitchen-quality dog food, treats, and supplements using trusted ingredients and small-batch care. Our mission is simple: help dogs live longer, healthier lives so they can stay part of every adventure with the people who love them. We’re a growing team that values hard work, attention to detail, and doing things the right way, every time.