1

Product Support Manager Jobs in Michigan (NOW HIRING)

Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product ...

At InvestNext, we're building a connected real estate investment management platform that gives GPs ... Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ...

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

At InvestNext, we're building a connected real estate investment management platform that gives GPs ... Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ...

Product Support Advisor

Detroit, MI · On-site

$20.25 - $22.50/hr

Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product ...

Product Support Advisor

Detroit, MI · On-site

$18.75 - $20.75/hr

Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product ...

As a Client Support Manager, you will play a critical role in scaling our support operations ... Coordinate internal readiness programs for product releases and migrations, ensuring seamless ...

Mining Support Manager SALARIED SALES WORKERS Negaunee, MI, US Road Machinery & Supplies Co. is ... Our employees are committed to providing the services, technical support, and product solutions ...

Road Machinery & Supplies Co. is searching for a Mining Support Manager to join its team at its ... Our employees are committed to providing the services, technical support, and product solutions ...

We are looking for a customer-focused and intelligent Product Support T2 Engineer to join our NA ... Own and manage customer issues and see problems through to resolution, this will include ...

New

We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA ... Own and manage customer issues and see problems through to resolution, this will include ...

next page

Showing results 1-20

Product Support Manager information

See Michigan salary details

$34.4K

$80.2K

$142.9K

How much do product support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for product support manager in Michigan is $80,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Michigan?

For Product Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Michigan look for?

The top searched job categories for Product Support Manager jobs in Michigan are:

What cities in Michigan are hiring for Product Support Manager jobs?

Cities in Michigan with the most Product Support Manager job openings:

Infographic showing various Product Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $80,244 per year, or $38.6 per hour.

Product Support Advisor

Canton, MI • On-site

Other

Posted 10 days ago


Key responsibilities

  • Execute category management initiatives and support the success of assigned categories.

  • Manage and promote local product assortment, supplier relationships, and negotiations.

  • Support inventory management, including identifying items for discontinuation and assisting in supplier negotiations.


Job description

JOB SUMMARY:

Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing inventory to the lowest possible DSO. Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements Executes recommended assortment changes and support positive local supplier relationships

RESPONSIBILITIES:
  • Execute Category Management and other initiatives within assigned categories
  • Responsible for Category success and overall Support of Corporate core suppliers
  • Communicate with planners/suppliers/brokers/sales team/customer service
  • Manage and promote local assortment within assigned categories to achieve company goals
  • Manage local supplier and broker relationships
  • Provide input, support, and guidance to operation company (OpCo) Sales Specialist
  • Facilitate corporate assortment training at the operation company (OpCo) as required
  • Conduct local supplier reviews and negotiations using corporate best business practices
  • Negotiate/secure supplier-funded customer deviated pricing
  • Facilitate negotiations and management of local Earned Income programs
  • Manage and review company Earned Income components
  • Work with supplier Category Captains or Advisors for focus categories as required
  • Support inventory depletion process by identifying items to be discontinued and assisting in supplier negotiations to return products
  • Drive results on focus categories and support promotional activities and selling events
  • Direct line of contact for local sales and communicate with and assist Sales on all issues
  • New item and Vendor creation
  • Drive increased Sysco Brand sales
  • Manage category equities and market pricing to support pricing integrity in conjunction with RevMan team
  • Collaborate and review Sales and GP results of Market Cost Price changes with Revenue Management team
  • Provide market commodity/industry news and updates to the sales organization
QUALIFICATIONS Education

Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions

Experience
  • 3+ years of experience.
  • Experience working within a retail, wholesale or distribution environment
Professional Skills:
  • Ability to manage conflict and reach quick resolution with facts and dialogue
  • Ability to multi-task in a fast-paced environment
  • Ability to drive positive merchandising change
  • Ability to work with all levels of the organization and collaborate with dotted line reporting
  • Ability to collaborate and facilitate timely communication
  • Ability to work cross-functionally
  • Proactive attitude to highlight and address issues as they arise
  • Strong written & verbal communications skills
  • Strong organizational & planning skills
  • Ability to execute all Merchandising standard processes
  • Strong supplier negotiation skills and ability to form a professional working relationship with suppliers and brokers
  • Strong excel skills
Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Working Conditions:
  • The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the job.
  • Travel 5%
NOTICE

The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

#LI-SW1
#J-18808-Ljbffr