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Product Support Manager Jobs in Michigan (NOW HIRING)

Insperity

Sales Support Manager

Detroit, MI · Remote

... new product development, strategic account management, marketing, and program management ... At B/T Western, the Sales Support Manager plays a critical role in connecting supplier innovation ...

Insperity

Sales Support Manager

Detroit, MI · On-site

Manage and coordinate product development projects, monitoring timelines, tracking deliverables ... support product recommendations, lifecycle planning, and sales strategy. * Prepare weekly and ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Michigan

Product Support Manager information

See Michigan salary details

$34.4K

$80.2K

$142.9K

How much do product support manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for product support manager in Michigan is $80,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $92,000.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
What are popular job titles related to Product Support Manager jobs in Michigan? For Product Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Michigan look for? The top searched job categories for Product Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Product Support Manager jobs? Cities in Michigan with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Michigan as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,244 per year, or $38.6 per hour.

Product Support Integrator / Project Manager I

ASR INTERNATIONAL

Harrison Township, MI • On-site

$115K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

ASR is seeking an experienced Product Support Integrator (PM I) for an exciting opportunity supporting a Department of War robotics, autonomous, and unmanned ground systems program in Selfridge, MI. The PSI is responsible for the day-to-day coordination and execution of maintenance and product support activities, serving as a direct liaison to the user community to help ensure equipment readiness through effective maintenance planning, support coordination, and logistics management.
Responsibilities:
  • Coordinate and execute day-to-day maintenance and product support activities for Department of War robotic, autonomous, and unmanned ground systems.
  • Serve as a direct liaison to the military user community, Government stakeholders, technical teams, and logistics personnel to support equipment readiness and mission requirements.
  • Plan, coordinate, and track maintenance activities, support schedules, readiness actions, work orders, repair status, parts requirements, and logistics resources.
  • Implement product support strategies by developing operational-level plans that ensure users receive timely and effective maintenance and sustainment support.
  • Develop, maintain, and contribute to maintenance plans, support schedules, logistics requirement documents, readiness metrics, and related product support documentation.
  • Coordinate logistics actions for necessary parts, resources, field service support, and technical information required to sustain operational equipment.
  • Assist with program reviews, status updates, meeting materials, action item tracking, and customer communications related to maintenance and product support execution.
  • Identify maintenance, logistics, readiness, and sustainment issues and recommend corrective actions to support mission continuity and contract performance.
Qualifications:
  • Bachelor’s degree required.
  • Minimum of ten (10) years of cumulative experience in product support, field service engineering, or maintenance coordination specifically for Department of War robotic, autonomous, and unmanned ground systems.
  • Demonstrated experience coordinating maintenance and support activities directly with military end users of robotic systems.
  • Proven experience developing and contributing to maintenance plans, support schedules, or logistics requirement documents for a military robotic system.
  • Strong organizational skills with a proven ability to manage complex schedules and detailed technical information accurately.
  • Experience supporting equipment readiness, logistics coordination, sustainment planning, field service support, or related product support activities.
  • Knowledge of Microsoft Office, Microsoft Project, SharePoint, and related logistics, maintenance, or reporting tools.
  • Ability to communicate effectively with Government stakeholders, military end users, technical personnel, subcontractors, and a diverse range of individuals.
  • Ability to multi-task and prioritize in a fast-paced work environment while maintaining accuracy, responsiveness, and compliance.
  • Qualified applicants must be able to pass a background check.
  • Active Secret clearance required.
  • Ability to travel up to 25%.
  • Government contracting experience preferred.

About ASR International

ASR provides world-wide Management and Technical Support Services to Government agencies and Fortune 500 customers. Founded in 1986 and headquartered in Long Island, NY, ASR serves its clients with a full spectrum of complex professional and technical support services including Construction Management, Engineering, Logistics, Project Management and Quality Control across the U.S. and in more than 40 countries worldwide.

Benefits

Hired applicants may be eligible for benefits, including but not limited to, an excellent compensation package and comprehensive benefits package which include a flexible work schedule, Paid Holidays, Paid Time Off and Sick Days, Health Insurance (medical, dental and vision); and a 401(k) plan.

The salary range provided for this role is a good faith estimate representative of all experience levels. ASR considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

This job description is intended to describe the general nature and level of work performed by people assigned to this job description. The job description is not intended to be an exhaustive list of responsibilities, duties and skills required for this position. Please note that your resume and candidacy may be subject to customer approval, acceptance and clearing of the required background check and successfully obtaining and maintaining any required security clearances, if any.

ASR is committed to the policy of equal employment opportunity. In order to provide equal employment and advancement opportunities to all individuals, employment and promotion decisions at ASR are based on merit, qualifications, and abilities. ASR’s hiring and employment practices are not influenced or affected by an applicant’s or employee’s race, color, religion, sex, national origin, age, veteran status, marital status, ancestry, ethnicity, physical or mental handicap / disability which is unrelated to job performance, sexual orientation or any other characteristic / classification protected by law.

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