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Product Support Associate Jobs in Georgia (NOW HIRING)

KnitWell Group

Support Associate

Saint Simons Island, GA

$14.50 - $18.75/hr

About the role As a Support Associate, your role places you both in the back of the house and on ... Ensure new products are merchandised and represented on the sales floor in a timely manner.

AYS

Client Support Associate

Atlanta, GA ยท On-site

$16.75 - $23/hr

Client Support Associate We are currently seeking a highly motivated and customer-focused ... clients' products and services, as well as their policies and procedures - Collaborate with ...

Tory Burch

Support Associate

Dawsonville, GA

$14.75 - $19/hr

... to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.To Land This ...

Tory Burch

Support Associate

Alpharetta, GA ยท On-site

$16.50 - $21.50/hr

... to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.To Land This ...

Tory Burch LLC

Support Associate

Dawsonville, GA ยท On-site

$14.75 - $19/hr

... support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This ...

Tory Burch LLC

Support Associate

Alpharetta, GA ยท On-site

$16.50 - $21.50/hr

... support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This ...

chicosfas

Support Associate - Chico's

Roswell, GA ยท On-site

$15.75 - $20.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Marietta, GA ยท On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Augusta, GA ยท On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Cumming, GA ยท On-site

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Alpharetta, GA ยท On-site

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Augusta, GA ยท On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Center, GA ยท On-site

$14.75 - $19.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsProduct Support Associate JobsProduct Support Associate Jobs in Georgia

Product Support Associate information

See Georgia salary details

$12

$22

$34

How much do product support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for product support associate in Georgia is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.

What are the most commonly searched types of Product Support jobs in Georgia?

The most popular types of Product Support jobs in Georgia are:

Infographic showing various Product Support Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $46,018 per year, or $22.1 per hour.

Technical Product Support (Remote)

Atlanta, GA โ€ข On-site, Remote

Keystone Technologies, Inc.
See more jobs at Keystone Technologies, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

*This is a permanent remote position. Must be located on Eastern Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.
Please do not apply unless you are located on EST and are able to travel to Headquarters during the first week of employment.*
About Keystone Technologies:
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."
Who We Are:
We're not your typical lighting company ๏ฟฝ and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy๏ฟฝ. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first ๏ฟฝ whether that's our customers, partners, or each other. If you're passionate about growing, collaborating, and making a difference, you'll feel right at home here.
Keystone's core values:
  • Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.
  • Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn't just about achieving more; it's about evolving personally and professionally, transforming at every opportunity.
  • Do Right: It's not just good ethics to do the right thing; it's good business. We uphold the highest integrity, and we do the right thing even when it's hard. Why? Because trust is our most important currency.
  • Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody's story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.
  • Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve ๏ฟฝ asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:
Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
The Opportunity:
The Product Development Team creates new products and improves the performance, cost, and quality of existing products to achieve Keystone's business goals and core values. The Product Support Associate plays an integral role in serving our customers to fulfill our Light Made Easy promise. This position will help bring new and innovative products to the market, while offering technical support.
Your Impact:
  • Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution
  • Generating supporting documentation for technical product related inquiries
  • Assisting in advanced sales support for product related inquiries
  • Collaborating with RMA department on warranty claims processing
  • Working directly with Product Managers and Engineering to ensure that product data is correct and updated
  • Working directly with management to create and maintain timelines with internal and external product team affiliates

What you bring:
  • Associate's degree in engineering, business, or commensurate experience in customer relations, technical support, and or a product development role
  • Knowledge of CAD or Architectural drawing software preferred
  • Electrical, electronic, or lighting related product knowledge is a plus
  • Have effective listening and problem-solving skills
  • Strong ability for general deductive reasoning, systematic troubleshooting and understanding of mobile applications and controls
  • Knowledge of customer service principles and practices to utilize them for handling customer queries on the phone
  • Experience with warranty and complaint processing
  • Have a strong work ethic and sense of urgency with ability to take initiative and accomplish goals.
  • Have the propensity to understand technical products
  • Can manage projects from conception to delivery
  • Can maintain exceptional organizational skills and a keen attention to detail

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.

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