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Product Support Analyst Jobs in Washington (NOW HIRING)

ORBIS Inc

Product Support Analyst

Washington, DC

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

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Product Support Analyst information

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How much do product support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for product support analyst in Washington is $43.14, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $55.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

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Cities in Washington with the most Product Support Analyst job openings:

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Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $89,740 per year, or $43.1 per hour.

Product Support Analyst

ORBIS Inc

Washington, DC

Full-time

Re-posted 11 days ago

Job description

Job Description: The incumbent provides support to the Program Executive Officer for Aircraft Carriers (PEO CVN), aligned to the Director for Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of aircraft carriers. The command is located at the Washington Navy Yard in Washington, DC.

In this role, the selectee will:

  • Provide daily program, analytical, and acquisition management support to senior level executives.
  • Provide detail-oriented management of records, business research analysis, and valuation strategies.
  • Perform various administrative tasks.

Required Skills and Experiences:

  • Minimum:
    • 7+ years experience in acquisition management support
    • Possess strong computer, finance, and analytical skills.
    • Work well as a member or leader of a team.
  • Preferred:
    • Experience supporting a DoD / Navy ACAT-I program
    • Experience with Navy contracting in support of shipbuilding or ship maintenance
    • Familiarity with DoD and Navy acquisition policies


Degree Requirements:

  • Bachelor's degree in any field

Other Requirements:

  • Must be a US Citizen
  • Must possess an active and fully adjudicated SECRET clearance
Employment Type: Full time

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