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Process Manager Jobs in Tennessee (NOW HIRING)

TrxNow®

Accident Process Manager

Johnson City, TN

We are seeking a high-caliber Accident Process Manager to oversee the First Notice of Loss (FNOL) process for automotive accidents within our roadside assistance call center. This is a leadership ...

Oerlikon

Process Manager, Forming Tools

Nashville, TN · On-site

Process Manager, Forming Tools We are looking for a Process Manager for our Murfreesboro, TN facility. In this role, you will serve as the operational subject matter expert for Forming Tools ...

Crucible ETN

Processing Manager

Strawberry Plains, TN

... processes. We are committed to operational excellence, continuous improvement, and responsible ... Coordinate asset management planning, shutdowns and preventative maintenance * Budget all projects ...

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...

Arconic

Storeroom Business Process Owner

Alcoa, TN · On-site

Bachelor's degree in business, supply chain management, engineering, operations management, or ... Business Process Ownership * Serve as the North America process owner for storeroom, inventory ...

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Process Manager information

See Tennessee salary details

$30.9K

$92.3K

$151.1K

How much do process manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for process manager in Tennessee is $92,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What is a process manager?

A process manager oversees change and innovation in the business processes of an organization. Job duties include identifying improvements to current business processes, setting goals, working across departments to implement changes, and contributing to better quality products and services while reducing costs and increasing efficiency. The qualifications you need for a career as a process manager are a bachelor’s degree in business administration, human resources, or information technology; experience in a corporate environment; and strong analytical skills. Professional certification in business process management provides you with additional training to inform your work.

What does a process manager do?

A Process Manager is responsible for analyzing, designing, implementing, and optimizing business processes within an organization. Their main goal is to improve efficiency, reduce costs, and enhance the quality of products or services. They work closely with different departments to identify bottlenecks, recommend improvements, and ensure that processes align with business objectives. Process Managers often use various methodologies such as Lean, Six Sigma, or BPM (Business Process Management) to achieve these goals.

What are the key skills and qualifications needed to thrive as a process manager, and why are they important?

To thrive as a Process Manager, you need expertise in process optimization, project management, and data analysis, usually supported by a relevant degree and experience in operations or business management. Familiarity with process mapping tools like Visio, Lean Six Sigma certification, and workflow automation systems is highly valued. Strong leadership, problem-solving, and communication skills help drive cross-functional collaboration and change management. These abilities are crucial for identifying inefficiencies, implementing effective solutions, and ensuring organizational processes run smoothly and efficiently.

How does a process manager typically collaborate with cross-functional teams to drive process improvements?

Process Managers play a central role in collaborating with cross-functional teams by facilitating communication between departments such as operations, quality assurance, IT, and finance. They often lead workshops, gather feedback from stakeholders, and map out current workflows to identify inefficiencies. By working closely with team members from various backgrounds, Process Managers ensure that proposed changes align with overall business objectives and are feasible for implementation. Regular meetings, documentation, and performance tracking are key aspects of their collaborative approach.

What is the difference between Process Manager vs Operations Coordinator?

AspectProcess ManagerOperations Coordinator
Required CredentialsBachelor's degree, process management certifications (e.g., Six Sigma)Bachelor's degree, relevant experience in operations
Work EnvironmentOversees process improvement teams, works in office settingsSupports daily operations, interacts with staff and clients
Employer & Industry UsageManufacturing, logistics, service industriesRetail, healthcare, corporate services

The Process Manager focuses on analyzing and improving business processes, often leading projects to increase efficiency. The Operations Coordinator handles daily operational tasks, coordinating activities across departments. While both roles require strong organizational skills, the Process Manager typically has more specialized certifications and a strategic focus, whereas the Operations Coordinator emphasizes execution and support functions.

How much do process managers make in the US?

Process managers in the US typically earn an average salary of around $80,000 to $120,000 per year, depending on experience, industry, and location. Senior or specialized process managers with certifications like Six Sigma may earn higher salaries, and the role often requires strong analytical and project management skills.

What skills do you need to be a process manager?

A process manager needs strong analytical skills to evaluate workflows and identify improvements, excellent communication skills to coordinate with teams, and proficiency with process management tools and methodologies such as Lean or Six Sigma. Leadership abilities and problem-solving skills are also essential for implementing changes and ensuring operational efficiency.
More about Process Manager jobs

What are the most commonly searched types of Process jobs in Tennessee?

The most popular types of Process jobs in Tennessee are:

What are popular job titles related to Process Manager jobs in Tennessee?

For Process Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Process Manager jobs in Tennessee look for?

The top searched job categories for Process Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Process Manager jobs?

Cities in Tennessee with the most Process Manager job openings:

Process Manager jobs near you
Infographic showing various Process Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $92,334 per year, or $44.4 per hour.

Accident Process Manager

TrxNow®

Johnson City, TN

Full-time

Medical, Dental, Vision, Life, PTO

Posted 21 days ago

Job description

We are seeking a high-caliber Accident Process Manager to oversee the First Notice of Loss (FNOL) process for automotive accidents within our roadside assistance call center. This is a leadership role designed for an expert in high-stakes logistics and real-time event management to directly manage dedicated teams that will service large, high-profile insurance client roadside assistance programs.This role will be responsible to design, optimize and oversee the intake process to ensure that when motorists call after an accident, our agents collect critical data accurately, coordinate emergency or towing logistics rapidly, and deliver best-in-class empathetic customer service.

The ideal candidate is a tactical leader who can remain calm under fire, digest complex data from multiple sources, and steer their team effectively through high-pressure situations with poise and precision.This individual will own the end-to-end FNOL workflow, balancing production efficiency with strict compliance, member safety, and high customer satisfaction (CSAT).

If you have the intuition of a strategist and the execution of a field commander, we want to hear from you. Apply today to lead our Accident Process Team.

Required Qualifications/Skills

  • Subject Expertise - Deep knowledge of FNOL processes, auto insurance claims, and logistics dispatching.
  • Technical Fluency - Expert-level proficiency in CRM tools, multi-monitor setups, CRM tools, real-time tracking software, multi-channel dispatch systems, and data-driven dashboard monitoring.
  • Communications Mastery - Articulate and professional voice with the ability to provide clear directives to to field/internal teams and "manage up" to senior leadership.
  • Cognitive Ability - Exceptional ability to track multiple moving parts simultaneously and transition from routine operations to high-priority events without losing focus.
  • Logistics & Analytical Expertise - Proven ability to manage complex systems, translate call center metrics into actionable process improvements, and create workflows that support distressed callers.
  • Management Experience- Minimum four (4+)yearsin high-volume call center operations management, specifically within roadside assistance, automotive insurance, or emergency dispatch operations.
  • Adaptability and comfort with shifting priorities in a fast-paced, evolving environment.

Preferred Qualifications

  • Bilingual English/Spanish or English/French
  • Strong reporting skills, with a focus on productivity and efficiency
  • Bachelor's or Master's degree from an accredited institution

Benefits

  • Flexible work environment
  • Health benefits including health, dental, and vision plans
  • Life & AD&D and Long-Term Disability
  • Paid time off
  • Bonus structure

Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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About TrxNow

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

Johnson City, TN, US

Year founded

2014

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