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Problem Manager Jobs in Richmond, VA (NOW HIRING)

EGA

Project Manager

Richmond, VA · On-site

$70 - $95/hr

Problem Solving * Address and resolve project-related issues and conflicts. * Manage construction projects from start to finish with a focus on excellence. * Develop project plans, schedules, and ...

ProspectBlue

Operations Manager

Richmond, VA · On-site

Strong organizational, project management, and problem-solving skills. Excellent written and verbal communication skills. Proficiency with Microsoft 365, including Outlook, Excel, Word, and Teams.

Captain D's

Manager

Henrico, VA · On-site

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Captain D's

Manager

Ashland, VA · On-site

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Captain D's

Manager

Chester, VA · On-site

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Captain D's

Manager

Richmond, VA · On-site

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Captain D's

Manager

Richmond, VA · On-site

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Captain D's

Manager

Richmond, VA

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Captain D's

Manager

Hopewell, VA · On-site

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Captain D's

Manager

Richmond, VA

$39K/yr

Our manager candidates are required to be in constant contact with their staff and guests. They ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Aging Life Care Association

Care Manager

Moseley, VA · On-site

Recognizes industry trends and problem solves * Respectful of company and client confidentiality ... Manage time efficiently. * Ability to provide coordinated communication between family members ...

Workforce

Production Manager

Chesterfield, VA

$21 - $24/hr

Team Leadership & Staff Management: * Communicate job expectations, plan, monitor, and evaluate ... Problem-Solving & Decision-Making: * Analyze personnel and operational issues, identify solutions ...

Workforce

Production Manager

Chesterfield, VA · On-site

$21 - $24/hr

Team Leadership & Staff Management: * Communicate job expectations, plan, monitor, and evaluate ... Problem-Solving & Decision-Making: * Analyze personnel and operational issues, identify solutions ...

AVI-SPL

Project Manager

Richmond, VA · On-site

As a Project Manager, you will be overseeing the overall direction, coordination, implementation ... Creative problem solving and investigation skills to identify complex problems and generate ...

AVI-SPL, Inc.

Project Manager

Richmond, VA · On-site

$85 - $110/hr

As a Project Manager, you will be overseeing the overall direction, coordination, implementation ... Creative problem solving and investigation skills to identify complex problems and generate ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Richmond, VA

Problem Manager information

See Richmond, VA salary details

$27.7K

$60.8K

$114.3K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Richmond, VA is $60,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,100.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Richmond, VA look for?

The top searched job categories for Problem Manager jobs in Richmond, VA are:

What cities near Richmond, VA are hiring for Problem Manager jobs?

Cities near Richmond, VA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Richmond, VA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $60,788 per year, or $29.2 per hour.

Manager, Virtualization & Digital Workspace Platforms

Genworth Financial, Inc.

Richmond, VA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Lead, mentor, and develop a team of virtualization and cloud engineers.

  • Own the strategy, roadmap, and operational support of virtual desktop and application delivery platforms.

  • Oversee day-to-day operations, ensure platform performance and resiliency, and lead incident response efforts.

Genworth Financial rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

110th of 315 rated insurance

Job description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
  • Make it human. We care about the people that make up our customers, colleagues, and communities.
  • Make it about others. We do what's best for our customers and collaborate to drive progress.
  • Make it happen. We work with intention toward a common purpose and forge ways forward together.
  • Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

Manager, Virtualization & Digital Workspace Platforms
This role is not eligible for employment visa sponsorship.
POSITION LOCATION
Richmond, VA (Hybrid)
Lynchburg, VA (Hybrid)
*A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.
YOUR ROLE
As an IT team member, you'll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve - now and in the future.
The Manager, Virtualization & Digital Workspace Platforms is responsible for leading a small team of engineers supporting Genworth's virtual desktop infrastructure, application delivery, cloud-hosted desktop services, and virtualization platforms. This role provides both technical leadership and people leadership, ensuring the environment remains secure, resilient, cost-effective, and aligned with business objectives.
We are seeking a technical leader who can effectively balance engineering expertise with people leadership. This individual will lead a small team responsible for virtualization and end user computing platforms while remaining actively engaged in architecture, technical strategy, and major incident resolution. The successful candidate will bring deep experience in Azure cloud technologies, Citrix VDI and application delivery platforms, and modern virtualization solutions, coupled with the ability to coach and develop talent, influence stakeholders, and drive continuous improvement across the environment.
The ideal candidate combines strong technical expertise with proven leadership skills and thrives in a hands-on environment where collaboration, innovation, and customer experience are paramount.
What you will be doing
Leadership & Team Development
  • Lead, mentor, and develop a high-performing team of virtualization and cloud engineers.
  • Establish team priorities, goals, and performance expectations aligned with organizational objectives.
  • Foster a culture of accountability, innovation, continuous improvement, and customer focus.
  • Support career development through coaching, training, certifications, and growth opportunities.
  • Collaborate with infrastructure, networking, security, application, and architecture teams to deliver enterprise solutions.

Platform Ownership & Strategy
  • Own the strategy, roadmap, lifecycle management, and operational support of Genworth's virtual desktop and application delivery platforms.
  • Lead administration and optimization of Citrix Cloud, Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), Azure-hosted VDI environments, and related end user computing technologies.
  • Support the evolution of Genworth's virtualization strategy, including cloud-hosted desktop services, Citrix-managed infrastructure offerings, and emerging virtual workspace technologies.
  • Evaluate new technologies and drive modernization initiatives that improve employee experience, platform reliability, security, and operational efficiency.
  • Develop and maintain technology roadmaps aligned with business and IT strategic objectives.

Technical Operations
  • Oversee day-to-day operations of virtualization and application delivery platforms.
  • Ensure platform availability, performance, scalability, and resiliency through proactive monitoring and management.
  • Lead incident response, root cause analysis, and problem management efforts for critical platform issues.
  • Act as a senior escalation point for complex technical challenges.
  • Ensure disaster recovery, business continuity, and backup strategies are maintained and tested.
  • Partner with cybersecurity teams to maintain compliance with security standards, regulatory requirements, and vulnerability management processes.

Cloud & Infrastructure Management
  • Manage Azure-based infrastructure supporting virtual desktop and application workloads.
  • Drive cloud optimization initiatives focused on scalability, performance, governance, and cost management.
  • Identify opportunities for automation using PowerShell, infrastructure-as-code, and cloud-native tools.
  • Partner with architecture teams to design scalable and secure solutions that meet future business needs.

Vendor & Financial Management
  • Manage vendor relationships, licensing agreements, support contracts, and service providers.
  • Identify opportunities for operational efficiencies and cost optimization across virtualization and cloud platforms.
  • Support business case development and technology investment planning.

What You Bring
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
  • 7+ years of experience supporting enterprise virtualization and cloud technologies.
  • 3+ years of experience leading technical teams, projects, or infrastructure operations.
  • Strong experience with:
    • Citrix Cloud
    • Citrix DaaS
    • Citrix Virtual Apps and Desktops (CVAD)
    • XenApp and/or XenDesktop
    • Microsoft Azure
    • Windows Server
    • Active Directory and Microsoft Entra ID
    • Application virtualization technologies
    • Enterprise infrastructure operations
  • Experience operating highly available, mission-critical infrastructure environments.
  • Strong troubleshooting, performance tuning, and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Demonstrated ability to lead teams, influence stakeholders, and drive strategic initiatives.

ADDITIONAL INFORMATION
National Range: $120,900 - $187,000
Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.
Employee Benefits & Well-Being
Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

What Genworth Financial employees say

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