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Problem Manager Jobs in Rialto, CA (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

GOAT Group

Problem Solver

Fontana, CA · On-site

$20/hr

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...

GOAT Group

Problem Solver

Fontana, CA · On-site

$20/hr

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...

GOAT Group

Problem Solver

Fontana, CA

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...

Coupang

Problem Solver - All Shifts

Riverside, CA

$20 - $22.50/hr

Identify failure to comply with SOP and report findings to the direct Supervisor and/or Manager ... Problem solver/lead experience * Disclaimer: This is not necessarily an exhaustive list of all ...

TNCR Property Management

Property Manager

Rialto, CA · On-site

The ideal candidate is a proactive problem solver with strong organizational skills, excellent communication abilities, and hands-on experience in all aspects of property management operations.

Regal Executive Search

Tax Manager

Brea, CA · On-site

$114K - $150K/yr

Tax Manager Top regional accounting firm in Orange County is seeking a Tax Manager. As a member of ... Ability to think independently and problem solve * Excellent verbal and written communication ...

Tigre

Logistics Manager

Beaumont, CA · On-site

$40.87 - $57.69/hr

If you have a passion for logistics and a knack for problem-solving, we want to hear from you! Responsibilities * Manage and optimize the logistics operations, including transportation, warehousing ...

Tigre Manufacturing

Logistics Manager

Beaumont, CA · On-site

$85K - $120K/yr

If you have a passion for logistics and a knack for problem-solving, we want to hear from you! Responsibilities * Manage and optimize the logistics operations, including transportation, warehousing ...

Balfour Beatty

Project Manager

La Verne, CA · On-site

$150K - $190K/yr

As a project manager, you will be responsible for planning, coordinating and managing projects for ... Problem Solving : Identifying and resolving technical issues and challenges that arise during the ...

Peregrine Team

Restaurant Manager

Orange, CA · On-site

$60K - $80K/yr

We are seeking a Restaurant Manager to oversee daily operations and ensure an exceptional dining ... Strong problem-solving and communication skills. Attributes * Organized and results-driven.

LSMA Management Inc

Compliance Manager

San Bernardino, CA · Hybrid

$95K - $125K/yr

... problem-solving skills Experience managing audits, investigations, and compliance workflows Ability to manage multiple priorities and deadlines in a fast-paced environment Ability to work ...

LSMA Management Inc

Compliance Manager

San Bernardino, CA · On-site

$95K - $125K/yr

... problem-solving skills · Experience managing audits, investigations, and compliance workflows · Ability to manage multiple priorities and deadlines in a fast-paced environment · Ability to work ...

LSMA Management Inc

Compliance Manager

San Bernardino, CA · On-site

$95K - $125K/yr

... problem-solving skills • Experience managing audits, investigations, and compliance workflows • Ability to manage multiple priorities and deadlines in a fast-paced environment • Ability to work ...

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Problem Manager information

See Rialto, CA salary details

$28.1K

$61.6K

$115.8K

How much do problem manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for problem manager in Rialto, CA is $61,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $84,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What job categories do people searching Problem Manager jobs in Rialto, CA look for? The top searched job categories for Problem Manager jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Problem Manager jobs? Cities near Rialto, CA with the most Problem Manager job openings:
Problem Manager jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Posted 13 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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