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Problem Manager Jobs in Sacramento, CA (NOW HIRING)

Syntricate Technologies

Project Lead - MES

Vacaville, CA · On-site

... problem management. • MES configuration Master data creation, updates Qualifications : Required : • At least 10 Years of relevant experience • Experience in POMSNET MES • Experience MES from ...

Crowe LLP

Cyber Security Assessment Manager

Sacramento, CA · On-site

$118K - $159K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

Staffingine LLC

Infrastructure engineer

Auburn, CA · On-site

$115K - $151K/yr

Incident change problem management * Strong technical ability to troubleshoot in large enterprise involving complex network application flows * Certifications AzureAWS Certification Firewall Load ...

Pearson

Senior Lead, Service Management

Sacramento, CA · On-site

Problem Management: Proactive and reactive identification of root causes underlying recurring incidents, managing a structured problem backlog and driving permanent resolution to reduce the overall ...

New

Currier Plastics

Project Manager

Rancho Cordova, CA · On-site

Lead and manage projects from initiation through completion, ensuring alignment with customer ... Analytical thinker with a hands-on approach to problem-solving * Team-oriented with the ability to ...

Currier Plastics

Project Manager

Rancho Cordova, CA · On-site

... problem-solving skills. • PMP certification or Lean Six Sigma background is a plus. Core Competencies: • Strong organizational and time-management skills • Customer-focused mindset with the ...

Jobtailor

Project Manager

Sacramento, CA · On-site

$125 - $150/hr

* Manage all aspects of multiple small to midsize projects and prepare strategic plans for project ... Strong problem-solving ability * Detailing skills * Experience providing mentorship for junior ...

New

Jobtailor

Office Manager

Sacramento, CA · On-site

$60 - $80/hr

Manage business licenses, permits, insurance documentation, and regulatory filings * Provide ... Strong organizational, analytical, and problem-solving skills * Excellent communication and follow ...

New

AMPAC Fine Chemicals

Project Manager

Rancho Cordova, CA · On-site

$90K - $110K/yr

The Project Manager assists in planning, coordinating, and executing projects from initiation ... The role requires strong organizational, problem-solving, and communication skills, as well as the ...

lewiscareers

Business Manager

Sacramento, CA · On-site

$30 - $34/hr

Description BUSINESS MANAGER - Homecoming at Creekside (Natomas, CA) Company: Lewis Group of ... problem-solving • Support marketing initiatives and community engagement programs • Ensure ...

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Problem Manager information

See Sacramento, CA salary details

$29.9K

$65.5K

$123.2K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Sacramento, CA is $65,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Sacramento, CA?

For Problem Manager jobs in Sacramento, CA, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Sacramento, CA look for?

The top searched job categories for Problem Manager jobs in Sacramento, CA are:

What cities near Sacramento, CA are hiring for Problem Manager jobs?

Cities near Sacramento, CA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Sacramento, CA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $65,499 per year, or $31.5 per hour.

Problem Resolution Specimen Technician

Quest Diagnostics

Sacramento, CA • On-site

$22.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

94th of 121 rated laboratories

Job description


Problem Resolution Specimen Technician - Sacramento, CA, Monday to Friday, 8:00 AM to 4:30 PM, with rotational weekends
Pay range: $22.48 - $33.72 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

This position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties, Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.
Responsibilities
  • Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures
  • May be responsible for calling clients to obtain resolution of problems
  • Demonstrates competency of job duties and SOP's related to Specimen Processing problem resolution
  • Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
  • Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels
  • Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
  • Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability
  • Responsible for correctly entering TIQs/TNPs
  • Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
  • Identifies and escalates trending problems to department management as appropriate.
  • Working knowledge of MS Office
  • Perform all other job duties as assigned

Qualifications
"
Required Work Experience:
Internal candidates will need a minimum of one year in Specimen Tech III/related role.
Preferred Work Experience:
  • Minimum of 3 years Lab experience preferably in a production environment
  • Laboratory experience with strong Specimen Processing background preferred.
  • Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Physical and Mental Requirements:
  • Must meet productivity and quality standards of the department
  • Must be able to handle multiple tasks and work in a fast-paced environment
  • Works in a biohazard environment, practicing good safety habits
  • Able to sit or stand for long periods

Skills:
  • Must have strong written and verbal communication skills
  • Communicates effectively with all levels of internal and external staff
  • Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills
  • Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
  • Fosters a team-oriented work environment.
  • Knowledge of medical and laboratory terminology preferred
  • Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
  • PC skills including the ability to run reports & use to manage workflow; real-time thru-put

Education
  • High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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