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Problem Manager Jobs in Plano, TX (NOW HIRING)

MDAEdge

Senior OpCenter Developer

Plano, TX · On-site

$52.50 - $69.25/hr

... problem management, service requests, and change management effectively. • Ensure SLA and KPI compliance to maintain uptime and application availability. • Identify and implement continuous ...

KPMG LLP

Product manager

Dallas, TX · On-site +1

... problem management, and root-cause analysis for order management, procurement, inventory, billing, invoicing, revenue recognition, and financial processes. • Lead a team responsible for ...

New

PNC Bank

Account Manager II

Dallas, TX · On-site

Identifying and resolving operational, client, and project-related issues through effective problem ... Manages processes outlined in the contract and partners to resolve challenges regarding ...

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

... • Problem management / Desing and development of automation related use cases • Write and execute SQL queries for data validation and reporting. • Coordinate with application teams ...

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Problem Manager information

See Plano, TX salary details

$26.8K

$58.8K

$110.5K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Plano, TX is $58,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $80,400.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Plano, TX?

For Problem Manager jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Plano, TX look for?

The top searched job categories for Problem Manager jobs in Plano, TX are:

What cities near Plano, TX are hiring for Problem Manager jobs?

Cities near Plano, TX with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Plano, TX as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $58,789 per year, or $28.3 per hour.

Project Manager | Microsoft Technologies | Dynamics CRM

Spruce Infotech

Richardson, TX • On-site

Full-time

Re-posted 12 days ago

Job description

POC: Raju
Job Details:
Job title: Project Manager | Microsoft Technologies | Dynamics CRM
Work Location with Zip code: Richardson, TX 75082
Duration of the project: 11 Months
• This role requires any travel (Yes/No): NO
• Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
• Is this a 100% remote role? NO
• Vendor rate range: XXX
• Minimum years of experience required: 12-15 Years
• Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
• Education Qualification required: BE
Must have skills:
Project Management
D365 Project Support
D365 CRM
Detailed Job Description:
Experience in Enterprise application support and Hypercare Microsoft Dynamics Oracle SAP etc.
Incident Problem Management: Monitor and prioritize support tickets.
Ensure timely resolution of critical issues and escalate when necessary.
Team Coordination between offshore and onshore across the cross functional teams working in project.
Assign tasks to support engineers and track progress.
Facilitate communication between technical teams and business stakeholders.
Change Request Management
Minimum years of experience: 12-15 years
Education: Bachelor's or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Project Management
D365 Support
Team communication
Project Code: DDP MVP Next phases

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