Support Analyst
Irving, TX · On-site
... • Problem management / Desing and development of automation related use cases • Write and execute SQL queries for data validation and reporting. • Coordinate with application teams ...
Support Analyst
Irving, TX · On-site
... • Problem management / Desing and development of automation related use cases • Write and execute SQL queries for data validation and reporting. • Coordinate with application teams ...
DNS Engineer
Plano, TX · On-site
Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...
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DNS Engineer
Plano, TX · On-site
Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
... Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
... Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
Cloud Engineer
Plano, TX · Remote
$57 - $76.25/hr
Experience supporting incident management, problem management, and operational support activities
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Cloud Engineer
Plano, TX · Remote
$57 - $76.25/hr
Experience supporting incident management, problem management, and operational support activities
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
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Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
Production Support Analyst
Dallas, TX · On-site
Problem Management, Incident Management, Change Management, SLA Compliance. * Excellent interpersonal skills, team player, proactive, self-starter and motivated.
Production Support Analyst
Dallas, TX · On-site
Problem Management, Incident Management, Change Management, SLA Compliance. * Excellent interpersonal skills, team player, proactive, self-starter and motivated.
Project Manager
Dallas, TX · On-site
Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...
Project Manager
Dallas, TX · On-site
Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...
Project Manager
Dallas, TX · On-site
Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...
Project Manager
Dallas, TX · On-site
Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...
CGI is seeking an experienced Business Analyst to lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a ...
CGI is seeking an experienced Business Analyst to lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a ...
Release Coordinator
Dallas, TX · On-site
Problem Coordinator:- * Ensuring that the problems for which they are responsible, including the ones that have been identified within the Availability and Capacity Management processes, progress ...
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Release Coordinator
Dallas, TX · On-site
Problem Coordinator:- * Ensuring that the problems for which they are responsible, including the ones that have been identified within the Availability and Capacity Management processes, progress ...
Project Manager
Dallas, TX · On-site
Problem Management What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll ...
Project Manager
Dallas, TX · On-site
Problem Management What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll ...
DNS Engineer
Irving, TX · On-site
Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...
Quick apply
DNS Engineer
Irving, TX · On-site
Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...
DevOps Manager
Dallas, TX · On-site
$152K - $210K/yr
Manage all aspects of o9 platform deployment and technical operations. * Manage global DevOps team ... Strong decision-making, problem-solving skills, critical thinking, and testing skills * Ability to ...
DevOps Manager
Dallas, TX · On-site
$152K - $210K/yr
Manage all aspects of o9 platform deployment and technical operations. * Manage global DevOps team ... Strong decision-making, problem-solving skills, critical thinking, and testing skills * Ability to ...
Java/J2EE Developer
$48.75 - $63.25/hr
Plano, TX & Irving, TX Duration: Full-Time * Incident Management, Problem Management, Experience with Remedy / Service now / Maximo (Any equivalent tool). * Java/J2EE, OOPS, Servlets, JSP, JavaScript
Java/J2EE Developer
$48.75 - $63.25/hr
Plano, TX & Irving, TX Duration: Full-Time * Incident Management, Problem Management, Experience with Remedy / Service now / Maximo (Any equivalent tool). * Java/J2EE, OOPS, Servlets, JSP, JavaScript
DevOps Manager
Dallas, TX · On-site
$152K - $210K/yr
Manage all aspects of o9 platform deployment and technical operations. * Manage global DevOps team ... Strong decision-making, problem-solving skills, critical thinking, and testing skills * Ability to ...
DevOps Manager
Dallas, TX · On-site
$152K - $210K/yr
Manage all aspects of o9 platform deployment and technical operations. * Manage global DevOps team ... Strong decision-making, problem-solving skills, critical thinking, and testing skills * Ability to ...
Python Developer
Richardson, TX · On-site
$45.75 - $63/hr
Work on proactive & re-active problem management. Provide RCA * Apply patches to the OS / applications or upgrade the applications as and when required * Good to have knowledge on openStack platform
Python Developer
Richardson, TX · On-site
$45.75 - $63/hr
Work on proactive & re-active problem management. Provide RCA * Apply patches to the OS / applications or upgrade the applications as and when required * Good to have knowledge on openStack platform
Problem Manager information
See Plano, TX salary details
$32.9K is the 25th percentile. Wages below this are outliers.
$26.9K - $34.5K
32% of jobs
$34.5K - $42.1K
2% of jobs
$42.1K - $49.7K
11% of jobs
The median wage is $51.7K / yr.
$49.7K - $57.4K
22% of jobs
$57.4K - $65K
5% of jobs
$71.2K is the 75th percentile. Wages above this are outliers.
$65K - $72.6K
4% of jobs
$72.6K - $80.2K
4% of jobs
$80.2K - $87.9K
5% of jobs
$87.9K - $95.5K
6% of jobs
$95.5K - $103.1K
6% of jobs
$103.1K - $110.8K
2% of jobs
$26.9K
$58.9K
$110.8K
How much do problem manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for problem manager in Plano, TX is $58,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $80,600.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What is the role of a problem manager?
A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.
What are the primary challenges a problem manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a problem manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What is a problem manager?
A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Plano, TX look for?
The top searched job categories for Problem Manager jobs in Plano, TX are:
What cities near Plano, TX are hiring for Problem Manager jobs?
Cities near Plano, TX with the most Problem Manager job openings:
Job description
Job Summary:
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with various teams to manage incidents and ensure adherence to service level agreements.
Responsibilities:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Desing and development of automation related use cases
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Qualifications:
Required:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Design and development of automation related use cases.
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with various teams to manage incidents and ensure adherence to service level agreements.
Responsibilities:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Desing and development of automation related use cases
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Qualifications:
Required:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Design and development of automation related use cases.
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About HCL Global Systems
Sourced by ZipRecruiter
HCL Global Systems is One of the Best IT Consulting Firm specialized in Application Development, Quality Testing, IT Courses Training, Staffing and Recruitment services. With wide range of experience, We are confident in our ability to help our Customers grow and improve their businesses. More than likely, regardless of the nature and scope of the problem, Our dedicated Team of Professionals can help you to achieve a cost effective business solution.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Farmington Hills, MI, US
Year founded
2005