Problem Manager Jobs in Plano, TX (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Description:

The FinOps Engineer will support cloud financial management activities by delivering accurate, timely, and actionable cost reporting and analysis across cloud platforms. This role will play a key part in supporting Cloudability integration and onboarding efforts while continuing to provide FinOps reporting and insights for multiple agile teams. The ideal candidate has strong analytical skills, handson cloud cost reporting experience, and working knowledge of Python for data extraction and report automation.

Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads.Key responsibilities includeensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units.Job expectations includeadvancing efficient solution delivery practices andpromoting exceptionaldesign, engineering, and organizational practices.

Responsibilities:

• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)

• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities

• Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them

• Participates regularly in architecture community of practice meetings and communication via other channels

• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability

• Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations.

• Provide ad hoc financial analysis and executive reporting related to cloud spending and optimization initiatives.

• Design and establish a unified backend data platform and front-end service layer that provides a consistent, single interface for consuming cloud cost, usage, and optimization insights-enabling seamless integration, improved data accessibility, and standardized FinOps consumption across enterprise stakeholders.

• Develop and maintain cloud financial reporting, dashboards, and automated processes to provide visibility into cloud spend and resource utilization.

• Support FinOps activities including budgeting, forecasting, chargeback/showback, cost optimization, and variance analysis.

• Administer and support Cloudability and other FinOps tools, ensuring data accuracy, validation, and reporting integrity.

• Create automated reporting and analytics solutions using Python, SQL, and related tools to improve efficiency and streamline data processes.

• Partner with Agile, engineering, and business teams to promote FinOps best practices and improve financial accountability across cloud environments.

• Monitor cloud usage trends and recommend optimization strategies to improve cost efficiency and operational performance.

• Document FinOps processes, methodologies, and governance procedures to support scalability and standardization.

Required Qualifications:

• FinOps & Cloud Cost Management

• Experience with cloud cost and usage reporting, including analysis of consumption trends and cost drivers across cloud environments.

• Strong understanding of cost allocation methodologies and chargeback/showback concepts to support financial transparency and accountability.

• Ability to perform optimization analysis, identify savings opportunities, and recommend cost efficiency improvements.

• Experience supporting budgeting, forecasting, and variance analysis activities related to cloud financial management.

• Ability to provide actionable reporting and insights to both technical and business stakeholders.

Programming & Automation

• Proficiency in Python scripting for data extraction, transformation, reporting, and process automation.

• Experience developing automated reporting solutions, recurring dashboards, and scalable data pipelines.

• Working knowledge of SQL for querying, validating, and reconciling large datasets.

• Ability to streamline and improve manual reporting processes through automation and process optimization initiatives.

• Experience working with analytics and reporting tools to support operational and financial decision-making.

Cloud Platforms

• Hands-on experience with at least one major cloud service provider, including AWS, Azure, or Google Cloud Platform.

• Familiarity with cloud billing structures, pricing models, and native cloud cost management services.

• Understanding of cloud resource utilization patterns and optimization strategies, including rightsizing and reservation recommendations.

• Ability to support cloud financial governance and FinOps best practices across enterprise environments.

• Experience collaborating with engineering, infrastructure, and Agile teams in cloud-based environments.

Desired Qualifications:

• Experience with FinOps tools such as Cloudability, Apptio, or similar platforms.

Skills:

• Automation

• Collaboration

• Influence

• Production Support

• Result Orientation

• Analytical Thinking

• Application Development

• Architecture

• Solution Design

• Stakeholder Management

• Adaptability

• DevOps Practices

• Project Management

• Risk Management

• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 525 Washington Blvd (NJ2525)Pay and benefits informationPay range$125,300.00 - $167,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.