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Problem Manager Jobs in Leesburg, VA (NOW HIRING)

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success ... Excellent organizational, communication, and problem-solving skills. Credentials and Experience

CGI Inc.

Senior Operations Analyst (SRE)

Fairfax, VA · On-site

Automation & Problem Management • Build and maintain an active automation backlog and deliver automated runbooks on a quarterly basis. • Convert recurring incidents into problem records with RCA ...

BAE Systems

Project Mgr II - Tech

Chantilly, VA · On-site

Production of statistics and reports to demonstrate performance of the Incident and Problem Management process. * Create and submit knowledge articles. * Record and classify received Incidents and ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement. * Coordinate with division-level managers as ...

MANTECH

IT Operations Manager

Chantilly, VA

Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement. * Coordinate with division-level managers as ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement. * Coordinate with division-level managers as ...

TekCommands Inc

Sr Mainframe Developer / Support

Mclean, VA · On-site

$49.50 - $63.75/hr

Experience with Job Scheduling, Incident management, Problem Management * Able to investigate complex business cases and come up with an explanation by code. * Previous experience in Banking is ...

Amazon

Data Center Manager, DCC Communities

Sterling, VA · On-site

$165K/yr

... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...

GDIT

Deputy Program Manager

Gaithersburg, MD · Hybrid

$121K - $163K/yr

Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.

TekSynap

Technical Manager

Ashburn, VA · On-site

$140K - $190K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Network Program Manager

Ashburn, VA · On-site

$185K - $245K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

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Problem Manager information

See Leesburg, VA salary details

$28.3K

$62.1K

$116.8K

How much do problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem manager in Leesburg, VA is $62,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,900.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Leesburg, VA look for?

The top searched job categories for Problem Manager jobs in Leesburg, VA are:

What cities near Leesburg, VA are hiring for Problem Manager jobs?

Cities near Leesburg, VA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Leesburg, VA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $62,130 per year, or $29.9 per hour.

Client Success Manager

Orion Solutions

Reston, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Job description

About the Client Success Manager position


We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the trusted point of contact for our clientschampioning their goals, ensuring they get ongoing value from our services, and acting as their voice within our organization. You'll collaborate closely with leadership and crossfunctional teams to deliver exceptional client experiences while upholding company standards and best practices.

This role is ideal for someone who thrives on ownership, values strong relationships, and enjoys balancing strategy with execution. You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment with technical leadership, you'll proactively address challenges, set clear expectations, and help clients achieve meaningful outcomes aligned to their business objectives.

If you're excited by accountability, collaboration, and making a real impact for clients, this role is built for you.

Client Success Manager Attributes and Characteristics

  • Strong understanding of the company's technology stack and services delivered to clients.
  • Ability to effectively communicate with client business owners and key stakeholders, while maintaining a deep understanding of their business objectives and IT environment. Able to translate those insights into meaningful success strategies, service alignment, and technology recommendations.
  • Stays informed on relevant market trends, industry developments, competitive landscape, and evolving client needs to proactively guide clients toward best practices and long-term success.
  • Collaborates closely with internal teams, including service, technical, and leadership groups, to develop and maintain technology roadmaps that support client goals and business outcomes.
  • Designs and executes a clear client engagement and communication plan, including regular touchpoints and success check-ins.
  • Coordinates with the sales team by identifying client needs or opportunities and ensuring any sales or procurement requests are documented appropriately in the PSA and routed to sales for follow-up.
  • Serves as a client advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive improvement and problem management.
  • Manages and continuously refines the onboarding experience for new clients, overseeing the full onboarding journey with a strong focus on client satisfaction, clarity, and establishing the foundation for a long-term trusted relationship.

Position Responsibilities

  • Own client satisfaction, retention, and ongoing relationship management.
  • Prepare and conduct Quarterly Business Reviews (QBRs) and Management Business Reviews (MBRs), as appropriate.
  • Maintain consistent and proactive client engagement.
  • Support development and alignment of IT roadmaps and budget planning to meet client business objectives.
  • Drive service renewals and support service expansion through value realization and relationship strength.

Knowledge, Skills, and Abilities

  • Strong interest in staying current with existing and emerging technologies.
  • Ability to quickly learn and understand new technologies and services.
  • Enjoys sharing knowledge, collaborating with peers, and contributing to team success.
  • Excellent organizational, communication, and problem-solving skills.

Credentials and Experience

  • Bachelor's or Associate's degree preferred.
  • Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience.
Benefits
  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off