Sterling, VA · On-site
$165K/yr
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
Sterling, VA · On-site
$165K/yr
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
Knowledge of incident management, problem management, change management, and service delivery best practices. * Experience supporting mission-critical operations, data center environments ...
Knowledge of incident management, problem management, change management, and service delivery best practices. * Experience supporting mission-critical operations, data center environments ...
$86K - $116K/yr
Incident & Problem Management Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. Ensure timely communication of service outages and operational ...
$86K - $116K/yr
Incident & Problem Management Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. Ensure timely communication of service outages and operational ...
Ashburn, VA · On-site
$86K - $116K/yr
Incident & Problem Management • Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. • Ensure timely communication of service outages and ...
Ashburn, VA · On-site
$86K - $116K/yr
Incident & Problem Management • Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. • Ensure timely communication of service outages and ...
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Quick apply
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Quick apply
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development ...
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Ashburn, VA · On-site
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Quick apply
Ashburn, VA · On-site
$155K - $220K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Leads problem management and root-cause analysis for recurring or mission-impacting issues, driving permanent corrective actions that reduce repeat incidents and improve network stability. * Conducts ...
New
Leads problem management and root-cause analysis for recurring or mission-impacting issues, driving permanent corrective actions that reduce repeat incidents and improve network stability. * Conducts ...
New
$34.7K is the 25th percentile. Wages below this are outliers.
$28.3K - $36.4K
32% of jobs
$36.4K - $44.4K
2% of jobs
$44.4K - $52.5K
11% of jobs
The median wage is $54.6K / yr.
$52.5K - $60.5K
22% of jobs
$60.5K - $68.5K
5% of jobs
$75.1K is the 75th percentile. Wages above this are outliers.
$68.5K - $76.6K
4% of jobs
$76.6K - $84.6K
4% of jobs
$84.6K - $92.7K
5% of jobs
$92.7K - $100.7K
6% of jobs
$100.7K - $108.8K
6% of jobs
$108.8K - $116.8K
2% of jobs
$28.3K
$62.1K
$116.8K
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
The top searched job categories for Problem Manager jobs in Leesburg, VA are:
Cities near Leesburg, VA with the most Problem Manager job openings:
$165K/yr
Full-time
Re-posted 16 days ago
7.4
Based on 7,086 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our global data center network. Manage high-performing technical teams that operate critical infrastructure.
Develop and optimize processes to improve operational metrics. Drive performance to meet Amazon's rapid data center growth demands. Build strong relationships with internal teams and external vendors.
Implement innovative solutions to complex infrastructure challenges.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S
Citizens. (GovCloud may NOT be accessed from outside of the United States)
Key job responsibilities
- Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
- Maintaining existing Data Centers
- Helping build and bring online new Data Centers
- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
- Assisting & managing relationships with external vendors & contractors
- Liaising with internal teams & management groups
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
- Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
This role supports data centers in various operational stages
The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. .
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate and computer and electronic product manufacturing
10,000+ Employees
Seattle, WA, US
