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Problem Manager Jobs in Leander, TX (NOW HIRING)

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

... data management, workflows, and integrations. • Analyze and resolve incidents, service requests, and problem tickets within defined SLAs. • Troubleshoot issues related to Rich Client, Active ...

Art of Problem Solving

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

  • Retirement

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complies with and supports ITIL change-incident-problem management processes and work instructions. * Troubleshoots incidents and fulfills requests within established SLAs. * Adheres to Desktop and ...

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complies with and supports ITIL change-incident-problem management processes and work instructions. * Troubleshoots incidents and fulfills requests within established SLAs. * Adheres to Desktop and ...

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Problem Management • Ensure audit-ready documentation and compliance with firm risk standards ADDITIONAL DUTIES • 5+ years of experience in IT operations or IT Service Management • Demonstrated ...

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management.

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management.

Hirekeyz Inc

DBA

Austin, TX · On-site

Own Incident Management, Change Management, Release Management & Problem Management * Create / Maintain database applications, scripts, features, and data integration solutions, as required

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management.

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management.

Ercot

Release Analyst - CI/CD

Taylor, TX · On-site

Support ITSM processes, including Change, Release, Incident, and Problem Management. CI/CD Pipeline & Release Automation * Design, build, and maintain automated CI/CD pipelines for application and ...

4-Horn Management

Service Manager

Hutto, TX · On-site

Must have excellent problem-solving skills, organized, and be detail oriented * Must have the ability to multi-task and work on many different projects PRIMARY DUTIES: * Manages the service employees ...

New

4-Horn Management

Service Manager

Hutto, TX · On-site

Must have excellent problem-solving skills, organized, and be detail oriented * Must have the ability to multi-task and work on many different projects PRIMARY DUTIES: * Manages the service employees ...

New

SBR Management LLC

Regional Manager

Austin, TX · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If a community in this portfolio is underperforming, the Regional Manager owns the problem and owns the fix. Ideal Candidate: * You Get It: Understands that manufactured housing operations is a ...

Trimble

Product Manager

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Product Manager - Talent Accelerator Program Join the Team Shaping the Future of Industrial ... Trimble is looking for a passionate problem-solver like you to help us transform the way the world ...

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Showing results 41-60

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Leander, TX

Problem Manager information

See Leander, TX salary details

$26.8K

$58.7K

$110.4K

How much do problem manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for problem manager in Leander, TX is $58,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Leander, TX look for?

The top searched job categories for Problem Manager jobs in Leander, TX are:

What cities near Leander, TX are hiring for Problem Manager jobs?

Cities near Leander, TX with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Leander, TX as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,692 per year, or $28.2 per hour.

Teamcenter L2 Support

Info Way Solutions

Austin, TX • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the smooth operation of Teamcenter PLM environments while acting as the escalation point for issues beyond L1 support.
Responsibilities:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
Qualifications:
Required:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Knowledge of Windows/Linux environments and basic SQL queries
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Good understanding of Teamcenter architecture, server components, and environment structure.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
• 5 +years of relevant experience in Teamcenter support or PLM application support.
Preferred:
• Exposure to CAD integrations (NX, CATIA, Creo).
• Understanding of ITIL processes (Incident/Change/Problem management).
• Basic scripting knowledge (Shell, Batch, Python).
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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