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Problem Manager Jobs in Dallas, TX (NOW HIRING)

Solera

ERP Manager

Westlake, TX

Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...

Solera

ERP Manager

Westlake, TX · On-site

Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...

Cotality

Senior IT Service Delivery

Dallas, TX · On-site

Resilience & Problem Management: Drive the Root Cause Analysis (RCA) process by facilitatingdeep-dive post-incident reviews (PIRs). Act as an ITSM Success Partner to communicate problemtrends, risks ...

Concentra

Manager, Payroll Accounting

Addison, TX

Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

Concentra

Manager, Payroll Accounting

Addison, TX

Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

Concentra

Manager, Payroll Accounting

Addison, TX · On-site

Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

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Problem Manager information

See Dallas, TX salary details

$27.7K

$60.8K

$114.3K

How much do problem manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for problem manager in Dallas, TX is $60,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $83,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Dallas, TX? For Problem Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Dallas, TX look for? The top searched job categories for Problem Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Problem Manager jobs? Cities near Dallas, TX with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Dallas, TX as of June 2026, with employment types broken down into 68% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,763 per year, or $29.2 per hour.
ERP Manager

ERP Manager

Solera

Westlake, TX

Full-time

Posted 3 days ago

Job description

Oracle EBS SCM & FS Sr Consultant/Westlake, TX

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visitsolera.com.


The Role

The Oracle EBS SCM & FS Sr Consultantprovides hands-on technical leadership, business support, and continuous improvement for enterprise ERP systems as part of the ERP Support team. This role works closely with business leads, DBAs, Solutions Architecture teams, developers, and global IT groups to support and enhance Oracle EBS, Oracle NetSuite, and BillingPlatform environments.

The ideal candidate is a strong techno-functional ERP professional with direct production support experience, advanced troubleshooting capabilities, and the ability to lead while remaining hands-on technically. This role requires someone who can diagnose and resolve complex ERP issues, bring structure to support operations, and mentor team members in a fast-paced global environment.

This position partners with teams across the US, China, Hong Kong, UK, and India to support critical ERP business operations and strategic system initiatives.

What You'll Do

  • Serve as the techno-functional expert for Oracle EBS ERP systems with strong focus on Supply Chain modules including:
    • OM
    • Inventory
    • Purchasing
    • Pricing
    • Cost Management
    • BOM
    • WIP
    • MRP
    • Agile PLM
    • Demantra
  • Support Financial modules including AP, GL, AR, FA, SLA, Oracle Payments, and TCA
  • Provide hands-on production support for Oracle EBS, NetSuite, and BillingPlatform environments
  • Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements
  • Troubleshoot and diagnose complex ERP workflow, transaction, integration, and data-related issues
  • Work closely with DBAs, systems architects, production support teams, developers, and business users to isolate and resolve system issues
  • Perform advanced SQL troubleshooting, data analysis, reconciliation, and validation activities
  • Support ERP business processes including procurement, order management, warehouse fulfillment, billing, and financial transactions
  • Participate in the growth and operational support of BillingPlatform initiatives
  • Coordinate development activities and operational tasks with IT partners and development teams to deliver scalable solutions
  • Support projects and change requests through all phases including:
    • Requirements gathering
    • Design
    • Testing
    • Deployment
    • Go-live support
    • Production stabilization
  • Create and maintain documentation, support procedures, troubleshooting guides, and repeatable operational processes
  • Identify opportunities for automation and process improvements to reduce recurring incidents and improve system stability
  • Provide mentorship and guidance to ERP support team members while remaining actively involved in technical support activities
  • Collaborate closely with global business and IT teams to support enterprise ERP operations

What You'll Bring

  • Bachelor's or Master's degree in Information Systems, Computer Science, Engineering, or related technical field
  • Minimum 7+ years of hands-on Oracle EBS or NetSuite support experience
  • Minimum 2+ years of people management or team leadership experience
  • Strong techno-functional expertise in Oracle EBS Supply Chain modules:
    • OM
    • Inventory
    • PO
    • Pricing
    • BOM
    • WIP
    • MRP
  • Experience supporting Finance modules including AP, GL, AR, FA, and SLA
  • Advanced SQL knowledge including complex joins, troubleshooting, and data analysis
  • Proven experience supporting ERP production environments including:
    • Incident management
    • Problem management
    • Root cause analysis
    • Patch analysis
    • Workflow troubleshooting
    • High severity issue resolution
  • Experience troubleshooting ERP workflows, approvals, order flows, integrations, and interface failures
  • Ability to work closely with DBAs, systems architects, production support teams, and business stakeholders to diagnose and resolve complex issues
  • Strong operational mindset with focus on documentation, repeatable solutions, and process improvement
  • Experience supporting global ERP operations across multiple regions and time zones preferred
  • Oracle EBS R12.2.x experience preferred

It is not possible to list every requirement or responsibility of any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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