Irving, TX · On-site +1
Incident and problem management Receive escalation from L2 Create and track problem records with Problem management and close it within SLA Lead thorough root cause analysis and facilitate engagement ...
Irving, TX · On-site +1
Incident and problem management Receive escalation from L2 Create and track problem records with Problem management and close it within SLA Lead thorough root cause analysis and facilitate engagement ...
Westlake, TX · On-site
Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...
Westlake, TX · On-site
Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...
Irving, TX · On-site +1
Incident and problem management Receive escalation from L2 Create and track problem records with Problem management and close it within SLA Lead thorough root cause analysis and facilitate engagement ...
Irving, TX · On-site +1
Incident and problem management Receive escalation from L2 Create and track problem records with Problem management and close it within SLA Lead thorough root cause analysis and facilitate engagement ...
Westlake, TX · On-site
Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...
Westlake, TX · On-site
Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...
Preferred experience in incident and problem management
Preferred experience in incident and problem management
Preferred experience in incident and problem management
Preferred experience in incident and problem management
Carrollton, TX · On-site
$57K - $60K/yr
Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution. * Help fill in a position while daily/ weekly ...
Quick apply
Carrollton, TX · On-site
$57K - $60K/yr
Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution. * Help fill in a position while daily/ weekly ...
Carrollton, TX · On-site
$57K - $60K/yr
Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution. * Help fill in a position while daily/ weekly ...
Quick apply
Carrollton, TX · On-site
$57K - $60K/yr
Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution. * Help fill in a position while daily/ weekly ...
Dallas, TX · On-site
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
Quick apply
Dallas, TX · On-site
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
... Management, Problem Management, and Release Management Professional Skills Strong communication, presentation, and documentation skills Proven leadership, influence, and consensus building ...
... Management, Problem Management, and Release Management Professional Skills Strong communication, presentation, and documentation skills Proven leadership, influence, and consensus building ...
Champion problem management best practices, drive root cause resolution & reduce future incidents. * Identify risks and issues and develops recommendations that address significant risks and complex ...
Quick apply
Champion problem management best practices, drive root cause resolution & reduce future incidents. * Identify risks and issues and develops recommendations that address significant risks and complex ...
... Management, Problem Management, and Release Management Professional Skills Strong communication, presentation, and documentation skills Proven leadership, influence, and consensus building ...
... Management, Problem Management, and Release Management Professional Skills Strong communication, presentation, and documentation skills Proven leadership, influence, and consensus building ...
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Richardson, TX · Remote
$94K - $161K/yr
This role is built for a self-starter who thrives in complex problem spaces, quickly identifies ... Partner with Problem Management teams to investigate and resolve client reported issues and ...
Richardson, TX · Remote
$94K - $161K/yr
This role is built for a self-starter who thrives in complex problem spaces, quickly identifies ... Partner with Problem Management teams to investigate and resolve client reported issues and ...
Richardson, TX · On-site +1
$94K - $161K/yr
This role is built for a self-starter who thrives in complex problem spaces, quickly identifies ... Partner with Problem Management teams to investigate and resolve client reported issues and ...
Richardson, TX · On-site +1
$94K - $161K/yr
This role is built for a self-starter who thrives in complex problem spaces, quickly identifies ... Partner with Problem Management teams to investigate and resolve client reported issues and ...
Richardson, TX · Remote
$94K - $161K/yr
This role is built for a self-starter who thrives in complex problem spaces, quickly identifies ... Partner with Problem Management teams to investigate and resolve client reported issues and ...
Richardson, TX · Remote
$94K - $161K/yr
This role is built for a self-starter who thrives in complex problem spaces, quickly identifies ... Partner with Problem Management teams to investigate and resolve client reported issues and ...
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
Quick apply
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
Dallas, TX · On-site
The Self Storage Property Manager is responsible for overseeing the day-to-day operations and ... Attention to detail and problem-solving skills.
Quick apply
Dallas, TX · On-site
The Self Storage Property Manager is responsible for overseeing the day-to-day operations and ... Attention to detail and problem-solving skills.
$33.9K is the 25th percentile. Wages below this are outliers.
$27.7K - $35.6K
32% of jobs
$35.6K - $43.4K
2% of jobs
$43.4K - $51.3K
11% of jobs
The median wage is $53.4K / yr.
$51.3K - $59.2K
22% of jobs
$59.2K - $67K
5% of jobs
$73.4K is the 75th percentile. Wages above this are outliers.
$67K - $74.9K
4% of jobs
$74.9K - $82.8K
4% of jobs
$82.8K - $90.7K
5% of jobs
$90.7K - $98.5K
6% of jobs
$98.5K - $106.4K
6% of jobs
$106.4K - $114.3K
2% of jobs
$27.7K
$60.8K
$114.3K
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
Full-time
Posted 3 days ago
