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Problem Manager Jobs in Pennsylvania (NOW HIRING)

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

WellSpan Health

Manager-Cloud Operations

York, PA · On-site

General Summary Leads the day-to-day operational management of the organization's cloud environment ... Familiarity with ITSM/ITIL processes (incident/problem/change) and integrating cloud operations ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$53.25 - $70.75/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

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Showing results 41-60

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Pennsylvania

Problem Manager information

See Pennsylvania salary details

$28.1K

$61.6K

$115.8K

How much do problem manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for problem manager in Pennsylvania is $61,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $84,200.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Pennsylvania?

For Problem Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Pennsylvania look for?

The top searched job categories for Problem Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Problem Manager jobs?

Cities in Pennsylvania with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $61,572 per year, or $29.6 per hour.

Manager, HR Technology

West Pharmaceutical Services

Exton, PA • On-site

Full-time

Posted 15 days ago

West Pharmaceutical Services rating

8.5

Company rating: 8.5 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

13th of 122 rated packaging manufacturers

Job description

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. This is NOT a remote opportunity.
Who We Are:
At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
The Manager of HR Technology leads global teams responsible for the implementation, optimization, and ongoing support of enterprise HR technology solutions, with primary accountability for payroll and time management platforms. This role partners closely with HR, Payroll, IT, and business stakeholders to deliver scalable, compliant, and efficient solutions that support workforce operations across multiple regions. The position oversees system strategy, project execution, vendor coordination, issue resolution, and continuous improvement efforts to ensure reliable service delivery and alignment with business goals. The role combines strong people management, cross-functional collaboration, and deep functional knowledge of HR systems, payroll processes, and time management solutions in a complex global environment.
Essential Duties and Responsibilities
  • Lead and direct end-to-end design, architecture, implementation, enhancement, and production support for HR Technology solutions, with primary responsibility for Core HR processes in SAP HCM and Payroll and Time Management systems including UKG and ADP.
  • Lead and manage global teams, including internal resources, external partners, and cross-functional support teams, to deliver HR technology initiatives and ongoing operational support.
  • Partner with HR, Payroll and other business stakeholders to understand strategic objectives, operational challenges, and business requirements, and translate them into scalable technology solutions.
  • Collaborate with development, integration, security, and infrastructure teams to design and deliver technical solutions that align with enterprise architecture standards and business priorities.
  • Maintain compliance with applicable controls and regulations, including but not limited to Sarbanes-Oxley, payroll-related controls, data privacy requirements, and other internal governance standards.
  • Create, review, and maintain system lifecycle documentation in accordance with company policies and procedures, including SOPs, work instructions, process documentation, configuration documentation, and job aids.
  • Participate in and lead activities related to change management, release management, issue resolution, and change control processes.
  • Monitor system performance, support escalations, and service quality, and implement continuous improvement initiatives to enhance user experience, operational efficiency, and system reliability.
  • Support vendor relationship management for key HR technology platforms, including coordination with UKG, ADP, SAP support teams, and other external partners as needed.
  • Perform other duties as assigned.

Education
  • Bachelor's Degree degree or equivalent experience in Computer Science or Information Systems required

Work Experience
  • Minimum 8 years of related work experience with 4 or more full implementations of SAP required
  • Agile and Scrum Certification, ITIL and SAP Certification preferred

Preferred Knowledge, Skills and Abilities
  • Significant experience in HR Technology including leadership responsibility for design, delivery, and production support.
  • Strong experience supporting and/or implementing SAP HCM
  • Proven experience in the implementation and support of Payroll & Time Management solutions
  • Experience in SuccessFactors Talent Management modules and integrations with SAP HCM preferred
  • Experience leading and managing global and geographically dispersed teams in a complex enterprise environment.
  • Experience managing production support within a structured service delivery model, including incident management, problem management, change control, testing, and release coordination.
  • Strong knowledge of compliance, controls, and documentation requirements for HR and payroll systems.
  • Proven ability to partner effectively with business stakeholders, technical teams, vendors, and leadership across a global environment.
  • Strong analytical, problem-solving, communication, and organizational skills.

Travel Requirements
20%: Up to 52 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
#LI-DJ1 #LI-HYBRID
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

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