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Problem Manager Jobs in Grove City, PA (NOW HIRING)

Ellwood

Support Technician III

New Castle, PA · On-site

This role involves ownership of endpoint management, patch operations, configuration management, and security hardening tasks beyond routine support work. Responsibilities : • Handles problem ...

ELLWOOD Groups

Support Technician III

New Castle, PA · On-site

Experience with helpdesk support systems and problem management platforms * CompTIA A+ certification required * CompTIA Security+ certification required or in progress * Microsoft MD-102 (Endpoint ...

Robert Half

Support Technician III

New Castle, PA · On-site

Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up. * Collaborate with internal IT teams to troubleshoot ...

Keter North America

Quality Manager

Portersville, PA · On-site

Lead cross-functional problem-solving and improvement efforts. Quality Management System (QMS) * Own and maintain the site's Quality Management System, ensuring ongoing effectiveness and compliance.

Keter North America

Quality Manager

Portersville, PA · On-site

Lead cross-functional problem-solving and improvement efforts. Quality Management System (QMS) * Own and maintain the site's Quality Management System, ensuring ongoing effectiveness and compliance.

Dunhams Sports

General Manager

Cranberry, PA

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

New Castle, PA

$16 - $17.75/hr

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Butler, PA

$16.75 - $18.50/hr

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Hermitage, PA

$17 - $18.75/hr

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Cranberry, PA

$15.25 - $17/hr

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

General Manager

Butler, PA

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

General Manager

New Castle, PA

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

General Manager

Hermitage, PA

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Grove City, PA

Problem Manager information

See Grove City, PA salary details

$24.6K

$53.9K

$101.3K

How much do problem manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for problem manager in Grove City, PA is $53,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,400.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Grove City, PA are hiring for Problem Manager jobs?

Cities near Grove City, PA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Grove City, PA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $53,883 per year, or $25.9 per hour.

Senior Quality Representative

The Pittsburgh Paints Co

Cranberry Township, PA • Hybrid

Full-time

Re-posted 22 days ago

Job description

The Senior Quality Representative is a key member of the Technical Advice Center team responsible for providing technical expertise, problem resolution, and customer support that strengthens the overall selling effort and customer experience.

This role serves as a technical resource for internal and external customers, helping resolve product concerns, identify trends, support investigations, and deliver solutions that improve customer success and business performance.

This position is a hybrid role located in Cranberry Twp, PA.

Key Responsibilities

  • Provide technical support to internal and external customers, including field sales teams, Pittsburgh Paints Stores, dealer personnel, plants, and distribution centers
  • Serve as a “Problem Manager” by coordinating complaint investigations and follow-up efforts across cross-functional teams including Sales, Supply Chain, Production, R&D, and Product Management
  • Investigate, analyze, and report product issues, trends, and customer concerns in a thorough and professional manner
  • Lead Root Cause Analysis investigations for product trends, issues, and recalls
  • Support quarantine and recall management processes
  • Partner with Marketing, Customer Service, and R&D teams on product evaluations, testing, potential issues, and field trials
  • Provide technical expertise that supports customer retention, sales growth, and product success
  • Analyze data and develop reporting insights to identify opportunities and improve business outcomes
  • Travel occasionally to plants, distribution centers, R&D trainings, and job sites (less than 10%)

Qualifications

  • Bachelor’s degree required or significant paint-related work experience in lieu of a degree
  • 5+ years of experience in a technical, analytical, customer support, or related role
  • Strong communication skills with professional telephone etiquette
  • Ability to analyze complex information and provide timely resolutions
  • Strong organizational skills with attention to detail and ability to manage multiple priorities
  • Ability to work independently and collaboratively in a self-managed team environment
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
  • Experience with PowerBI or other advanced reporting tools

Preferred Qualifications

  • Experience with data analytics, critical thinking, visualization, and presentation skills
  • SAP or other ERP system experience
  • Broad knowledge of coatings, including residential, commercial, and high-performance systems
  • Project Management training
  • Six Sigma certification
  • NACE, SSPC, or MPI certification
  • Previous experience in technical service, retail sales, customer service, telesales, painting, or construction industries

Success Factors

The ideal candidate demonstrates:

  • Ability to resolve complex issues and drive effective solutions
  • Strong communication skills with the ability to influence and collaborate across teams
  • Commitment to continuous learning and development
  • Ability to manage complexity and prioritize competing demands
  • Strong business knowledge and technical expertise
  • Ability to influence decisions through data, insights, and expertise
  • Ownership mindset with a focus on accountability and long-term business success
  • Ability to build trust, support teamwork, and deliver results

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).