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Problem Manager Jobs in Indiana, PA (NOW HIRING)

Dunhams Sports

Team Manager

Indiana, PA

$17 - $18.75/hr

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

General Manager

Indiana, PA

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Katz, Sapper & Miller, LLP

Tax Manager

Indiana, PA · On-site

$70 - $90/hr

Anticipates problem areas of engagement and develops procedures to address those problem areas ... Delegates and manages governmental tax examinations; may represent the client before the ...

Colours Inc

Store Manager

Johnstown, PA · On-site

The Store Manager is responsible for the overall leadership, performance, and daily operations of ... Strong communication, problem-solving, and decision-making skills. * Valid driver's license and ...

COLOURS INC

Store Manager

Johnstown, PA · On-site

The Store Manager is responsible for the overall leadership, performance, and daily operations of ... Strong communication, problem-solving, and decision-making skills. * Valid driver's license and ...

Socket.dev

Chief Technology Officer - CTO

Indiana, PA · On-site

$180 - $260/hr

Establish standards and lead monitoring, incident and problem management, patching, vulnerability remediation, change management, service restoration, and continuous operational improvement.

COLOURS INC

Store Manager

Johnstown, PA · On-site

The Store Manager is responsible for the overall leadership, performance, and daily operations of ... Strong communication, problem-solving, and decision-making skills. * Valid driver's license and ...

Dunham's Sports

General Manager

Indiana, PA · On-site

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunham's Sports

General Manager

Indiana, PA · On-site

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

General Manager

Indiana, PA · On-site

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

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Problem Manager information

See Indiana, PA salary details

$25.6K

$56.1K

$105.6K

How much do problem manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for problem manager in Indiana, PA is $56,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Indiana, PA are hiring for Problem Manager jobs?

Cities near Indiana, PA with the most Problem Manager job openings:

Problem Manager jobs near you

Account Manager II - Treasury Management Specialty Services

PNC Bank

Home, PA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

PNC Bank rating

7.8

Company rating: 7.8 out of 10

Based on 347 frontline employees who took The Breakroom Quiz

88th of 172 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Account Manager II within PNC's Treasury Management organization, this is a remote position.
Independent role managing Treasury Management client relationships and complex servicing needs -
Owns client requests end-to-end with minimal oversight
Handles escalations and high-impact situations confidently
Acts proactively to anticipate needs and drive solutions
Partners cross-functionally (TMOs, RMs, internal teams) to deliver outcomes
Key Strengths:
Client focus & relationship building
Ownership & accountability
Clear, proactive communication
Strong problem-solving & critical thinking
Treasury Management experience strongly preferred
Ability to manage multiple priorities in a fast-paced environment
Profile:
Experienced, non-entry level professional
Proven success managing complex clients independently
Demonstrates autonomy, influence, and proactive service deliveryThis position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Under supervision, responsible for developing and maintaining assigned long-term client relationships. Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units. May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients.
  • Serves as point of contact for client matters. May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
  • Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. May work with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines.
  • Participates in the analysis, assessment and documentation of client requirements. Forecasts and tracks key account metrics. May identify customization needs, and work with service partners to decision/implement.
  • Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Works towards finding the best solution to maintain a positive client relationship.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccount Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales OperationsCompetenciesAccount Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management ProcessWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsApplication WindowGenerally, this opening is expected to be posted for two business days from 08/21/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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