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Incident Problem Manager Jobs in Pennsylvania (NOW HIRING)

Fnbcorp

IT Incident Manager

Pittsburgh, PA

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

WellSpan Health

Manager-Cloud Operations

York, PA · On-site

General Summary Leads the day-to-day operational management of the organization's cloud environment ... Familiarity with ITSM/ITIL processes (incident/problem/change) and integrating cloud operations ...

Acadia Technologies, Inc.

Senior Business Analyst

Erie, PA · On-site

$89K - $116K/yr

Hands-on experience in Production Support, Incident & Problem Management, and Root Cause Analysis (RCA). Strong knowledge of ITSM processes. Experience gathering requirements and translating business ...

EROS Technologies, Inc.

Service Now Developer

Philadelphia, PA · On-site

$54.50 - $75/hr

... Incident, Problem, Change, etc..) Automation experience Worked in an Operations environment Service Now developer with experience in ITIL process - IM, CM, Problem mgmt. of Service Now Ability to ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

System One

Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

Incident & Problem Management * Linux * Windows Server * Oracle / PL/SQL / DB2 * Dynatrace / DT Managed * GlassBox / ITCAM / TrueSight / OEM * Tomcat / Apache / WebSphere (WAS) / IIS * REST & SOAP ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Pennsylvania?

For Incident Problem Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Pennsylvania look for?

The top searched job categories for Incident Problem Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Incident Problem Manager jobs?

Cities in Pennsylvania with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Incident Problem Manager

Syntricate Technologies

Malvern, PA • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an Incident Problem Manager to oversee incident and problem management processes. The role involves managing licenses and ensuring effective incident resolution.
Responsibilities:
• License Management
• Incident Management
• Problem
Qualifications:
Required:
• License Management
• Incident Management
• Problem
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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