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Problem Manager Jobs in Pennsylvania (NOW HIRING)

Kane is Able

Inventory Problem Solver

White Haven, PA · On-site

$2/hr

Ability to effectively present information and respond to questions from associates, managers, regulatory agencies, and the general public. * Ability to speak effectively with individuals at all ...

ID Logistics

Inventory Problem Solver

White Haven, PA · On-site

$2/hr

Ability to effectively present information and respond to questions from associates, managers, regulatory agencies, and the general public. * Ability to speak effectively with individuals at all ...

Kane is Able

Inventory Problem Solver

White Haven, PA · On-site

Ability to effectively present information and respond to questions from associates, managers, regulatory agencies, and the general public. * Ability to speak effectively with individuals at all ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

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Problem Manager information

See Pennsylvania salary details

$28.1K

$61.6K

$115.8K

How much do problem manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for problem manager in Pennsylvania is $61,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $84,200.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Pennsylvania?

For Problem Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Pennsylvania look for?

The top searched job categories for Problem Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Problem Manager jobs?

Cities in Pennsylvania with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $61,572 per year, or $29.6 per hour.

Incident Problem Manager

Syntricate Technologies

Malvern, PA • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an Incident Problem Manager to oversee incident and problem management processes. The role involves managing licenses and ensuring effective incident resolution.
Responsibilities:
• License Management
• Incident Management
• Problem
Qualifications:
Required:
• License Management
• Incident Management
• Problem
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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