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Problem Manager Jobs in Arizona (NOW HIRING)

Phoenix Staff

Tier 3 Service Desk Technician

Phoenix, AZ · On-site

$35 - $42/hr

Conduct root-cause analysis and problem-management activities to identify and permanently address recurring technical issues. * Design, deploy, maintain, and troubleshoot Microsoft technologies ...

Tata Consultancy Service Limited

Engineer

Phoenix, AZ · On-site

$110K - $120K/yr

... and Problem Management Roles & Responsibilities • Maintain and support ECH/OCH platform infrastructure. • Monitor platform health, performance, and capacity utilization. • Perform ...

Rocket Lab Corporation

Lead, IT Support

Tucson, AZ · On-site

Participate in problem management activities to prevent recurring issues. * Establish and maintain robust partnerships with site leadership across the region. * Ensure compliance with ITAR/EAR and ...

Rocket Lab Corporation

Lead, IT Support

Tucson, AZ · On-site

Participate in problem management activities to prevent recurring issues. * Establish and maintain robust partnerships with site leadership across the region. * Ensure compliance with ITAR/EAR and ...

AllStar Elite

Area Manager

Tempe, AZ · On-site

$70K - $80K/yr

Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...

AllStar Elite

Area Manager

Glendale, AZ · On-site

$70K - $80K/yr

Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Arizona

Problem Manager information

See Arizona salary details

$26.1K

$57.2K

$107.6K

How much do problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem manager in Arizona is $57,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Arizona?

For Problem Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Arizona look for?

The top searched job categories for Problem Manager jobs in Arizona are:

What cities in Arizona are hiring for Problem Manager jobs?

Cities in Arizona with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Arizona as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $57,241 per year, or $27.5 per hour.

Tier 3 Service Desk Technician

Phoenix Staff

Phoenix, AZ • On-site

$35 - $42/hr

Full-time

Posted 11 days ago

Job description

Title: Tier 3 Service Desk

Location: Phoenix, AZ (Onsite)

Type: Temporary-to-Hire

Compensation: $35–$42/hour


Position Overview

Phoenix Staff is seeking a Tier 3 Support Engineer to serve as the senior technical escalation resource within a service desk environment. This position is responsible for resolving highly complex incidents and service requests escalated from Tier 1 and Tier 2 support teams. The engineer will take ownership of escalations through resolution, conduct root-cause analysis to prevent repeat issues, create processes and documentation, support advanced technical initiatives across customer environments, and mentor junior technical staff.


The ideal candidate brings extensive experience with networking, Microsoft server and cloud technologies, virtualization, security, and advanced troubleshooting, along with the communication skills needed to collaborate with internal teams, vendors, and customers.


Key Responsibilities

  • Act as the highest-level service desk escalation resource for complex issues involving servers, networks, cloud platforms, virtualization, endpoints, firewalls, and security technologies.
  • Manage escalated incidents from initial handoff through resolution, coordinating with internal technical teams and third-party vendors when necessary.
  • Conduct root-cause analysis and problem-management activities to identify and permanently address recurring technical issues.
  • Design, deploy, maintain, and troubleshoot Microsoft technologies, including Windows Server, Exchange, SQL Server, SharePoint, Microsoft 365, and Azure.
  • Support VMware and Hyper-V virtualization environments.
  • Configure and troubleshoot advanced networking and firewall environments, including WAN/LAN infrastructure, VPNs, and related security technologies.
  • Implement, test, and support backup, disaster recovery, and business continuity solutions.
  • Lead or provide senior technical support for migrations, upgrades, and other complex projects in coordination with project management and engineering teams.
  • Develop and maintain technical documentation, runbooks, procedures, and knowledge base resources.
  • Mentor Tier 1 and Tier 2 team members, review escalations, and provide technical coaching to strengthen overall service desk capabilities.
  • Participate in change-management activities, including Change Advisory Board (CAB) processes.
  • Serve as a senior escalation resource as part of an on-call rotation.
  • Maintain strong escalation-resolution and first-time-fix performance while helping reduce recurring incidents through effective remediation.
  • Complete required technical, security, and personally identifiable information (PII) training.
  • Work primarily on-site, with occasional travel for complex customer-site technical work when required.
  • Perform work that may include extended periods at a computer and occasional lifting or transportation of computers, networking equipment, and peripherals.


Qualifications

  • 5+ years of professional IT support experience, including at least 2 years working at an advanced support or escalation level; managed service provider (MSP) experience is preferred.
  • Advanced knowledge of Microsoft server and cloud technologies, networking, and virtualization.
  • Strong troubleshooting capabilities across servers, networks, firewalls, cloud services, endpoints, and related infrastructure.
  • Experience administering or supporting Windows Server, Microsoft 365, Azure, Exchange, SQL Server, and SharePoint environments.
  • Hands-on experience with VMware and/or Hyper-V.
  • Working knowledge of WAN/LAN infrastructure, VPN technologies, firewalls, and network security.
  • PowerShell scripting and automation experience.
  • Experience working with ConnectWise, IT Glue, and remote monitoring and management (RMM) platforms.
  • Strong written and verbal communication skills with the ability to document technical solutions clearly.
  • Demonstrated ability to mentor and support less-experienced technical team members.
  • Ability to participate in a scheduled senior on-call rotation.
  • CompTIA A+ and at least one applicable associate-level certification, such as Microsoft AZ-104 or AZ-801, CompTIA Network+, Cisco CCST/CCNA, SonicWall SNSA, Fortinet FCA, or VMware VCTA.
  • Ability to maintain active technical certifications and complete required ongoing training.


Preferred Skills

  • Previous experience supporting multiple customer environments within an MSP.
  • Professional-level technical certification aligned with an applicable specialization, such as Microsoft AZ-305, CompTIA Security+, Cisco CCNA, or VMware VCP, or the ability to obtain an applicable professional-level certification within 12 months.
  • ITIL 4 Foundation certification.
  • Experience leading technical migrations, infrastructure upgrades, and other complex implementation projects.
  • Familiarity with formal change-management and CAB processes.
  • Strong problem-management and root-cause analysis skills.
  • Experience creating technical runbooks and knowledge base documentation.
  • A collaborative, mentorship-focused approach to developing Tier 1 and Tier 2 technical staff.