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Problem Manager Jobs in Arizona (NOW HIRING)

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...

Drunix Solution Inc

Mainframe System Programmer

Phoenix, AZ · On-site

$54.50 - $69.50/hr

Problem Management & Troubleshooting: * Diagnose and resolve system-related issues, including system abends and failures. * Perform root cause analysis for outages and major incidents. * Work with ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Familiarity with incident management, problem management, and BCP/DR frameworks. * Strong documentation, articulation, and communication skills. * Ability to work collaboratively in cross-functional ...

Tata Consultancy Service Limited

Engineer

Phoenix, AZ · On-site

$110K - $120K/yr

... and Problem Management Roles & Responsibilities • Maintain and support ECH/OCH platform infrastructure. • Monitor platform health, performance, and capacity utilization. • Perform ...

New

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...

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Problem Manager information

See Arizona salary details

$26.1K

$57.2K

$107.6K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Arizona is $57,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Arizona look for?

The top searched job categories for Problem Manager jobs in Arizona are:

What cities in Arizona are hiring for Problem Manager jobs?

Cities in Arizona with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $57,241 per year, or $27.5 per hour.

Service Desk Analyst

Mattamy Homes

Scottsdale, AZ • On-site

$20.75 - $28.25/hr

Full-time

Re-posted 5 days ago

Job description

Location:
Phoenix, Arizona (5 days/week in office)
Company:
Mattamy Asset Management
Department:
IT Enterprise Services, Mattamy Asset Management
Employment Type:
Full-Time
Reports to:
Manager, Service Desk
At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You'll be surrounded by caring people who encourage you to be exactly who you are. You'll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we've got big plans for the future - and for you.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.
The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.
What you'll do
  • Provide exemplary end-user support and service in all situations
  • Provide a prompt response to user requests for information and assist in application system problem resolution
  • Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
  • Keep the end-user informed of progress and advise on workarounds
  • Monitor and report on service levels to ensure alignment with targets
  • Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
  • Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
  • Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
  • Perform access control activities such as active directory accounts, local user privileges, etc.
  • Prioritize and allocate incidents and provide on calls support as required.
  • Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
  • Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
  • Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring
  • College diploma or university degree in business or information systems
  • Minimum of 1-2 years' related experience
  • Must be available to work shifts from 9:30 AM MST to 5:30 PM MST during Daylight Saving Time (March to November) and 8:00 AM MST to 5:00 PM MST outside of Daylight Saving Time (November to March).
  • Must be able to travel to Canada for Team Meetings two times per year
  • Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
  • Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
  • Experience in prioritizing and allocating incidents and queue management.
  • Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
  • Strong communication skills - both written and verbal
  • Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
  • Able to multi-task and prioritize appropriately in a fast paced environment
  • Experience using Microsoft Office.

Bonus points
  • A+ Certification
  • ITIL Foundations Certification
  • Familiarity with and demonstrated understanding of enterprise's business and IT operating environment an asset.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.
Who we are
Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest family-owned homebuilding platform in North America.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.

Apply