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Problem Manager Jobs in Gilbert, AZ (NOW HIRING)

Monitor incident trends and proactively resolve recurring issues through problem management or automation. Technical Operations & Troubleshooting Manage and support multiple integrated applications ...

Monitor production incidents, perform root cause analysis, and implement preventive measures through problem management and automation. * Support and maintain multiple integrated enterprise ...

IBM MQ & Solace SRE Engineer

Phoenix, AZ · On-site

$56.50 - $75.25/hr

Support major incidents, problem management, and 24x7 production operations. Develop automation scripts and improve platform observability. Required Skills IBM MQ: Queue Managers, Clustering, Pub/Sub ...

... Problem Management, Critical Incident coordination and handling Must have good analytical and problem solving skills Strong written and verbal communication skills Additional Information Full Time ...

... issues Problem management and Root cause analysis for recurring and high complexity issues Enhancements support with up to xx hours of monthly support for enhancements Identify and implement ...

... issues Problem management and Root cause analysis for recurring and high complexity issues Enhancements support with up to xx hours of monthly support for enhancements Identify and implement ...

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

... Problem Management, SR Management Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

Strong experience in Production Support Experience, Web Methods, Incident Management, Change Management, Problem Management, SR Management Additional Information All your information will be kept ...

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Problem Manager information

See Gilbert, AZ salary details

$27.9K

$61.2K

$115.1K

How much do problem manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for problem manager in Gilbert, AZ is $61,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $83,700.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Gilbert, AZ look for?

The top searched job categories for Problem Manager jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Problem Manager jobs?

Cities near Gilbert, AZ with the most Problem Manager job openings:

Premium Supervisor - Talking Stick Resort Amphitheater

Legends Global

Phoenix, AZ • On-site

Other

Re-posted 21 days ago


Job description

VIP Area Supervisor

Supervises and coordinates activities of stand workers in the VIP area. Oversees and/or participates in stand set-up and closing procedures (ex: counting inventory, prep, cleaning). Ensures that all work stations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary. Efficiently and accurately completes any required paperwork. Ensures that all employees are adhering to alcohol policies. Manages staff to ensure food preparation meets guidelines set by Legends and the board of health. Must be knowledgeable of all positions, willing and able to fill any position in the location, if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

Knowledgeable of POS system including voids, credit card issues, closing out procedures. Inputting daily event sheets and daily reports. Work closely with the customer service department to improve customer service in all assigned areas. Do inventory at assigned locations. Handle assigned area schedules, make changes, print and post them. Must maintain a friendly, positive attitude and a professional demeanor at all times. Ability to interact with guests and staff in order to insure guest satisfaction. Must have extensive knowledge of food and beverage menu, specials and services offered. Know the "layout" of the venue and assigned area where you are working. Provide guests with personal service and attention to detail that will exceed expectations. Maintain a clean, neat and safe work area. Ability to assure compliance with company service standards, company inventory and cash control procedures. Work as a team with fellow associates and other service departments within venue. Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays. Must meet state and local health requirements for food handlers and alcoholic beverage services.

Must have two (2) to four (4) years working in a fast paced, high-end club, restaurant or catering location. High School Diploma, some college preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be punctual and dependable. Must be able to read and maintain information. Must be able to perform simple mathematical calculations. Must be able to speak, read, write and understand English. Ability to move quickly and act on assigned duties within production and service time frames established. Must maintain personal hygiene and a well-groomed appearance. Ability to walk long distances and stand for extended periods of time. Must be able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.